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Switched to digital phones and a cloud network; designed and deployed a custom 'smart' CCTV system; reduced monthly IT, telecommunications costs
Making Facebook and other social media sites, including their mobile apps, a viable source of sales leads
Growing third-party marketing channel leads and sales
Increased gross, net profits; reduced turnover
Started an Internet business development center and imposed order on a former free-for-all for phone and Internet leads and appointment requests. The dealership's 2017 new-vehicle sales reached a record high.
Built service BDC from scratch; increased service appointments and marketing calls for three dealerships.
E-contracting reduced errors, cut funding time
How did BMW, whose Spartanburg, S.C.
Volkswagen Group of America and four major suppliers have formed an alliance to work on highly technical issues that will have to be resolved to make autonomous vehicles a reality.
Dana is buying a majority stake in Canada's TM4 for $165 million, allowing the U.S. supplier to produce more components for electric vehicles and to increase its reach in China.
Superior Industries wants to see small cars and EVs get their share of wheel fashion.
A prominent New Jersey dealer has accused GM of "nanny state" interference in dealership fixed ops marketing and purchasing; GM says it's building service customer loyalty.
BMW is reintroducing the 8-series coupe, the first new 8 series in 20 years, in the U.S. late this year with the 2019 M850i xDrive all-wheel drive variant.
The repeal of the Bureau of Consumer Financial Protection's auto loan guidance would be a victory for dealers and lenders, but other regulators will keep an eye on auto lending. The celebration should be short-lived.
Hitachi, Clarion are working on self-parking innovations beyond what's only now reaching the market.
A GM dealer in New Jersey sees a profit center in keeping reconditioning and detailing work in house instead of outsourcing it
Dealerships need to market parts and service via digital marketing, including social media, NADA Show attendees were told during a workshop there.
The National Auto Auction Association's new safety guidelines are aimed in part at preventing dealership employees from distracting drivers in the lanes.
Dealers depend on used-car profits to offset thinner new-car margins, but now used-car margins are under pressure, too, says Cox Automotive CEO Sandy Schwartz.
U.S. new-vehicle sales should be a healthy 16.7 million in 2018, then stay in a range of 16.5 million-16.7 million in the next couple of years, according to Patrick Manzi, NADA senior economist.
Customers of lidar supplier LeddarTech are urging the company to move faster in its technology development.
Automakers could use over-the-air software updates to prompt owners with customized messages directing them where to take their vehicles for service, suppliers say.
Malcolm Bricklin's most lasting contribution to the auto industry came in the 1960s, when he co-founded Subaru of America with business partner Harvey Lamm.
Malcolm Bricklin and Harvey Lamm have slowed down a step or two, but neither is ready to fully retire.
Panasonic Corp. is ready to add battery capacity as automakers announce new EVs.
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