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Customers are willing to be flexible about when they come in for service, DealerRater survey finds.
Greenlight Capital's David Einhorn thinks S&P and other ratings agencies are staffed by cretins. I disagree.
Auto retailers Roger Penske and John Elway were among 11 individual recipients of the 2017 Horatio Alger Awards.
Nick Stanutz, head of auto finance at Ohio's Huntington National Bank, offered his views on leasing in this Q&A.
Huntington National Bank wants to grow its auto finance business by going “deeper” in its existing markets after several years of adding new states to its network and by serving F&I managers' needs.
Advertising Age, a sister publication to Automotive News, published its annual “40 Under 40” list of standout individuals. Not one was from the auto industry.
Very few customers say the F&I manager put their interests first. Really?
There were more complaints regarding banks and lenders and telephone and mobile services last year than auto-related complaints, an annual report from the Federal Trade Commission shows.
Keiser University launches its automotive dealership management program this spring on the former Northwood University campus in West Palm Beach, Fla.
More than one-third of car buyers say they didn't know the name of their adviser or tech before they came to the dealership, missing an opportunity to build loyalty.
Ahead of January's National Automobile Dealers Association convention in New Orleans, Automotive News interviewed 25 dealer council chairs, or dealers holding the equivalent position, representing 31 brands.
During the American Financial Services Association's auto finance conference, AFSA's leaders and their audience were practically gloating over the possibility that the Trump administration might gut the CFPB.
If you truly believe that the franchised dealer system is the best way to sell cars, then get out there and prove it.
Amid robust sales, especially of crossovers, dealers' profitability remains a concern.
An unscientific, online survey by Automotive News shows that dealers see a more limited upside potential in their F&I departments in 2017 compared with prior years.
Dealers, slightly cautious about 2017, are holding the line on facilities expansions or renovations. More plan to trim new-vehicle inventory in anticipation of flat to lower U.S. sales.
Mitsubishi Motors' alliance with Nissan Motor has sparked speculation about sharing parts, vehicles or production capacity. But Mitsubishi's No. 2 executive in North America says it also could benefit Mitsubishi dealers.
NADA held its first annual meeting in 1918 in Chicago, adding an exhibition in 1948, again in Chicago.
A look at key themes of each post-World War II NADA Convention shows many reappear frequently. A few, though, have largely disappeared.
In early 1989, with the Yugo's best sales years behind it, ace promoter Malcolm Bricklin used the NADA Convention in New Orleans to showcase not a new vehicle to be imported from wherever, but the prototype of a futuristic...
During the 1985 NADA convention in San Francisco, curious dealers boarded chartered buses to a broadcast studio.
Car shoppers, especially millennials, are willing to pay more for the technology they want in a vehicle, a study found. And those who plan to finance their vehicle are willing to pay slightly more than cash buyers.
In a recent opinion piece, I was wrong in what I said extended service contracts cover. Smarter folks called me out on my error. The moral of the story: Know your F&I products inside out.
Mitsubishi Motors' alliance with Nissan Motor doesn't necessarily mean more U.S. business for Nissan Motor Acceptance -- yet.
Eric Peterson, who retired last year as the vice president of corporate diversity at General Motors, received a lifetime achievement award from the National Association of Minority Automobile Dealers on Sunday.
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