Recent articles

You know where your pizza is, but your car?

Dealership service departments have embraced a few relatively high-tech, customer-focused features, such as allowing customers to make their own service appointments onli ...

The follow-up call turns up business on the service end

Follow-up in the service department is just as important as follow-up in sales, says Mitsubishi dealer Joe Bizzarro. Follow-up calls produce two to five additional servic ...

Ally nearly halts losses in its floorplan share

In the fight for floorplan business, Ally is steadying its ground. Ally nearly stopped a five-year slide in floorplan share for General Motors and Fiat Chrysler dealers i ...

Floorplanning's future as a revenue source

Floorplanning should be a cost, but has become a profit source for some dealerships. Here's how, and what the future may hold. ...
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