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You know where your pizza is, but your car?

Dealership service departments have embraced a few relatively high-tech, customer-focused features, such as allowing customers to make their own service appointments online, but they lag what consumers are used to, say...

The follow-up call turns up business on the service end

Follow-up in the service department is just as important as follow-up in sales, says Mitsubishi dealer Joe Bizzarro. Follow-up calls produce two to five additional service appointments per week, he says.

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