Dealership service departments have embraced a few relatively high-tech, customer-focused features, such as allowing customers to make their own service appointments online, but they lag what consumers are used to, say...
Follow-up in the service department is just as important as follow-up in sales, says Mitsubishi dealer Joe Bizzarro. Follow-up calls produce two to five additional service appointments per week, he says.
In the fight for floorplan business, Ally is steadying its ground. Ally nearly stopped a five-year slide in floorplan share for General Motors and Fiat Chrysler dealers in 2015.
Floorplanning should be a cost, but has become a profit source for some dealerships. Here's how, and what the future may hold.
Our in-depth authoritative automotive coverage and degree of access from the boardroom to the showroom makes Automotive News unrivaled in the industry. Chances are, if you're not subscribed to Automotive News, you're missing information that's vital to your business.
Sign up today to get the best of Automotive News delivered straight to your email inbox, free of charge. Choose your news - we'll deliver.
Entire contents © Crain Communications, Inc.
Use of editorial content without permission is strictly prohibited. All Rights Reserved.