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Dave Versical

Director of Editorial Operations
Address: 1155 Gratiot Ave.
48207-2997 Detroit, Mich.
Phone: 313-446-6789
E-Mail: dversical@crain.com
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Recent authored articles

5 MINUTES WITH ... Dave VandeLinde, director of dealer service and parts process, Hyundai Motor America

A fixed ops director talks about the challenges of talent retention and connected car technology.

FIVE MINUTES WITH ... Robert Davis, senior VP, Mazda North American Operations

A Mazda executive talks about challenges of replacing defective Takata airbags, maintaining service retention rate and improving satisfaction scores.

A dealer's radical commitment to customer retention

Dealers have a choice, says Don Flow, CEO of the Flow Automotive Cos. says. They can wait for third-party disruptors to reshape auto retailing, or they can do it themselves.

5 MINUTES WITH... Mike Yale, service and parts director, Porsche North Houston

UPDATED: 8/28/17 12:10 pm ET - corrected

A fixed ops director talks about challenges and opportunities for service departments as new-vehicle sales start to decline.

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