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A fixed ops director talks about the challenges of talent retention and connected car technology.
A Mazda executive talks about challenges of replacing defective Takata airbags, maintaining service retention rate and improving satisfaction scores.
Dealers have a choice, says Don Flow, CEO of the Flow Automotive Cos. says. They can wait for third-party disruptors to reshape auto retailing, or they can do it themselves.
A fixed ops director talks about challenges and opportunities for service departments as new-vehicle sales start to decline.
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