David Barkholz

Information Technology and Labor Reporter

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Phone: 313-446-6047
E-Mail: dbarkholz@crain.com

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Recent articles
Manheim stocks used cars for Sonic
12:01 am U.S. ET | Nov. 17 | UPDATED: 11/17/14 9:38 am ET - Corrected
Sonic Automotive is contracting with Manheim to buy and stock used vehicles at a new-car store near Denver as part of an unprecedented pilot program. ...

Cox Automotive to buy Xtime for $325M, enters service software business
3:30 pm U.S. ET | Nov. 11
Cox Automotive has agreed to pay $325 million in cash to buy Xtime, a leading provider of service scheduling and workflow software to dealerships, the companies announced ...

Dealertrack is content in background
12:01 am U.S. ET | Nov. 10
Sites such as TrueCar Inc., Edmunds.com, AutoTrader.com and Cars.com, provide millions of leads to dealers. Critics say they do so by building their own brands, too. ...

VDPs prove to be MVPs for online vehicle sales
12:01 am U.S. ET | Nov. 10
By using advanced inventory software, Trent Waybright can predict when one of his used vehicles is about to sell based on how many people click into its vehicle detail pa ...

Alex Vetter named new CEO of Cars.com
12:50 pm U.S. ET | Nov. 7 | UPDATED: 11/7/14 4:15 pm ET - adds Vetter, Golub comments
Alex Vetter has been appointed CEO and president of Cars.com by owner Gannett, Cars.com announced today. He replaces longtime president Mitch Golub, who has announced his ...

Edmunds ad crisis obvious before it even happened
12:01 am U.S. ET | Nov. 3
Edmunds.com President Seth Berkowitz had the guts last week to ask me what I thought of the shopping site's controversial ads that spoofed price haggling at dealerships. ...

Edmunds.com buys startup, plans to offer texting services to dealerships
12:09 pm U.S. ET | Oct. 29
Edmunds has purchased a startup texting technology company that it helped nurture. The acquisition will enable Edmunds dealership subscribers to offer texting services to ...

Edmunds YouTube flap underscores tension with 3rd-party sites
12:01 am U.S. ET | Oct. 27
Edmunds.com's YouTube ad campaign that spoofed price haggling at dealerships lasted just two days. ...

Edmunds.com pulls anti-haggling ads after dealer complaints
4:00 pm U.S. ET | Oct. 23
Edmunds.com has pulled a YouTube ad campaign that spoofed price haggling but that dealers found offensive. ...

Dealers fume over new Edmunds videos that spoof price haggling
4:18 pm U.S. ET | Oct. 22 | UPDATED: 10/22/14 9:34 pm ET
New YouTube ads from Edmunds.com have provoked a backlash. Some dealers say the four videos perpetuate stereotypes of dealers as unscrupulous bargainers. ...

CarMax's U-turn: A return to Web leads
12:01 am U.S. ET | Oct. 20
Used-car powerhouse CarMax has begun posting vehicle inventory again on AutoTrader.com and Cars.com after a 16-month hiatus. ...

AutoNation won't up and quit 3rd parties
12:01 am U.S. ET | Oct. 20
Mike Maroone, COO of AutoNation Inc., said the dealership group intends to proceed cautiously in reducing its reliance on third-party online shopping sites. ...

Big-city store has a small-town mindset
12:01 am U.S. ET | Oct. 15
Schumacher European, a Mercedes-Benz dealership in Phoenix, is a big store in a major city. ...

TrueCar offers upfront pricing on document fees, dealer-added accessories
11:46 am U.S. ET | Oct. 15
TrueCar, bidding to increase transparency of vehicle transaction costs, said its 9,000 dealer franchisees agreed to reveal all vehicle accessory and nongovernmental docum ...

Why Dale Pollak recommends a call center that employs blind workers
6:42 am U.S. ET | Oct. 14
Near the end of a conference in Chicago, vAuto founder Dale Pollak made a very personal appeal to the 170 hand-picked dealers present. ...

Dealers split on value, effectiveness of Facebook advertising
12:01 am U.S. ET | Oct. 13
Fewer than 10 percent of the nation's 17,875 franchise dealers use Facebook advertising to any degree even though it's a fairly inexpensive way to get in front of shopper ...

In Chicago, Cox execs hear dealers' concerns -- and praise
10:26 pm U.S. ET | Oct. 9
vAuto's Access: Velocity conference has been an eye-opening experience for the senior management of Cox Automotive -- formerly the AutoTrader Group -- as well as the deal ...

Dealerships learn how to handle calls
12:01 am U.S. ET | Oct. 6
Phone calls into dealerships are soaring, and so is the need to reduce fumbled calls that are hurting sales and customer satisfaction. ...

Buffett, already an investor, doubles down on autos
12:01 am U.S. ET | Oct. 6
Warren Buffett's purchase of the Van Tuyl Group may be his first foray into auto retailing, but he already has bet heavily on the turnaround of General Motors. ...

Dealer software provider CDK goes public as it spins off from ADP
11:24 am U.S. ET | Oct. 1 | UPDATED: 10/1/14 5:20 pm ET - adds stock close
CDK Global, formerly ADP Dealer Services, went public Tuesday as part of being spun off by parent Automatic Data Processing Inc., CDK Global announced today. ...

L.A. retailer knows the value of a good name
12:01 am U.S. ET | Sept. 29 | UPDATED: 10/28/14 12:27 pm ET - revises value figures
The adage that success is about "location, location, location" certainly applies to Honda of Los Angeles. But that was difficult to see three years ago. ...

UAW-Lear fight shows 2-tier's grip
12:01 am U.S. ET | Sept. 29
The UAW this summer vowed again to end the practice of paying workers in the same plant different wages for the same work. ...

Pay gap remains under Lear UAW contract after demise of two-tier wages
3:02 pm U.S. ET | Sept. 22 | UPDATED: 9/22/14 3:54 pm ET - adds revised wage figure
The UAW has ended two-tier wages for the majority of workers at a Lear seating plant in Indiana, but certainly not all. ...

AutoNation's brand building sets up more growth
12:01 am U.S. ET | Sept. 22
Mike Maroone, COO of AutoNation Inc., says the nation's largest dealership group is meeting the goals of a multiyear $100 million branding campaign. ...

JLR launches sites targeting certified-used shoppers
12:01 am U.S. ET | Sept. 22
Jaguar Land Rover has launched dedicated websites for shoppers of certified pre-owned vehicles as part of its effort to boost its dealers' used-vehicle sales and to prepa ...

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How 3 dealerships are connecting with tech-savvy shoppers

Three dealers have found ways to forge bonds with car shoppers who are short on time and long on Web smarts. A Honda store has mobilized a young sales team hired from Starbucks and Best Buy. Mon., November 17
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