David Barkholz

Information Technology and Labor Reporter

Address: 1155 Gratiot Ave.
48207-2997 Detroit, Mich.
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Phone: 313-446-6047
E-Mail: dbarkholz@crain.com

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Recent articles
Dealers' phones ring again
12:01 am U.S. ET | July 21
Because of the ubiquitous smart phone, car shoppers are flooding dealerships with phone calls instead of e-mail inquiries. ...


Tech-savvy buyers driving new breed of young managers
12:01 am U.S. ET | July 14
Whether shooting video, changing sales and marketing strategies or finding new ways to use social media, young managers such as this year's other 40 under 40 honorees are ...


Chrysler, TrueCar offer discounts after crashes
12:01 am U.S. ET | June 30
Chrysler Group has agreed with TrueCar Inc. to offer discounts to car shoppers whose vehicles are totaled in crashes. ...


Pioneer's advice: 'Build a good Web site and drive traffic to it'
12:01 am U.S. ET | June 30
John Holt, who is retiring in September as digital marketing chief of ADP Dealer Services, advises dealers to rely less on third-party lead generators. ...


TrueCar to drop 75 franchisees in policy disputes
4:24 pm U.S. ET | June 26
TrueCar this month plans to drop up to 75 of its 8,000 participating franchisees for failing to honor price guarantees made to car buyers or for other violations of TrueC ...


Auto Internet pioneer John Holt retiring from ADP to climb other mountains
5:19 pm U.S. ET | June 25
John Holt, an Internet pioneer in auto retailing, is retiring from ADP Dealer Services to climb mountains with his daughters. ...


The elusive 1-hour transaction
12:01 am U.S. ET | June 25
Dealerships nationwide are adopting 60 minutes as the gold standard for completing a new-car transaction. They are also learning how tough it is to reach the goal. ...


There are glitches in 60-minute deals
12:01 am U.S. ET | June 23
What can go wrong in stores that pride themselves in getting customers through the sales process in 60 minutes? Not much, but there are unforeseen hiccups. ...


Quicker trade-in process keeps focus on new-car deal
12:01 am U.S. ET | June 23
Dealerships are searching for ways that get customers through the trade-in appraisal as quickly and painlessly as possible. ...


High-volume Chevy dealership attacks sticking points that slow deals
12:01 am U.S. ET | June 23
Berger Chevrolet, a single-point family store under the fourth-generation leadership of dealer principal Matt Berger, pursues speedy transactions of 60 minutes, 90 minute ...


The elusive 60-minute transaction
12:01 am U.S. ET | June 16
Dealerships nationwide are adopting 60 minutes as the gold standard for completing a new-car transaction. They are also learning how tough it is to reach the goal. ...


Software systems cut wait times -- if they talk
12:01 am U.S. ET | June 16
Software vendors are helping dealers in the quest for faster vehicle transactions when they are not tripping over each other. ...


Four key areas to trim transaction times
12:01 am U.S. ET | June 16
An interactive look at how dealerships can cut down on wait times and keep customers engaged. ...


Retail group spells out privacy for customers
12:01 am U.S. ET | June 16
Jeff Wyler, CEO of the Jeff Wyler Automotive Family in Cincinnati, is convinced that dealerships soon will be subject to stricter privacy laws. ...


Wage gap rumblings confront UAW
12:01 am U.S. ET | June 9
New UAW President Dennis Williams said he planned to attack the wide compensation disparity between veteran auto workers and new hires during next year's contract negotia ...


New UAW chief vows to keep pressure on transplants
4:30 pm U.S. ET | June 5
New UAW President Dennis Williams said today that the union will intensify efforts to organize transplants, with Secretary-Treasurer Gary Casteel stationed in Tennessee t ...


UAW primed for struggles ahead, Williams says
2:13 pm U.S. ET | June 5
New UAW President Dennis Williams signaled in his inaugural speech that the union's priorities will be the 2015 contract talks with the Detroit 3 and national elections t ...


Dennis Williams elected UAW president as King retires
2:15 pm U.S. ET | June 4 | UPDATED: 6/4/14 2:46 pm ET - adds results, comment
Dennis Williams was elected president of the UAW today at its 36th Constitutional Convention. ...


UAW delegates approve 25% dues hike in contentious vote
3:58 pm U.S. ET | June 3
UAW delegates -- following a contentious debate -- today approved a 25 percent dues rate increase for members that will raise about $50 million annually by taking an extr ...


VW labor chief promises continued support for UAW union in U.S.
June 3, 2014 06:01 CET
The UAW union will “start anew” at VW Group's Chattanooga assembly plant in the U.S. to represent workers there, Frank Patta, the chief labor representative t ...


King makes the case to UAW delegates for dues hike
4:05 pm U.S. ET | June 2
UAW President Bob King today appealed to delegates for an increase in member dues without using the word “dues. ...


VW works councils rep vows continued support for UAW in Chattanooga
1:04 pm U.S. ET | June 2
The UAW must and will “start anew” at Volkswagen AG’s Chattanooga assembly plant to represent workers there in collective bargaining and on works counci ...


King seeks unity as UAW tries to organize transplants, preps for Detroit 3 talks
9:40 am U.S. ET | June 2
UAW President Bob King, who retires this week, wants to build unity at the union as it continues efforts to organize transplants in the South and prepares for collective ...


Newly public TrueCar tests trade-in program
12:01 am U.S. ET | May 19
With a strong balance sheet and $70 million raised in last week's initial public offering, TrueCar has cash to develop new products, including an online vehicle trade-in ...


Targeting shoppers online? Be careful
12:01 am U.S. ET | May 19
The use of big data to target customers online and cut marketing costs was a hot topic at the Digital Dealer Conference & Exhibition this month. ...


Special Report
Fewer bosses, Disney savvy, $2 idea lift stores

Fewer bosses, Disney savvy, $2 idea lift stores

A Chrysler Group dealership chain is stripping away layers of management to sell cars faster. A Chevrolet-Cadillac store is enchanting customers through Disney training. Mon., July 21
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