The F&I Handoff: Keep It, Drop It – or Do Both?
It's one of today's hottest debates: Do you hand the customer off to an F&I manager, or have one employee work with them through the entire process? First Texas Honda does both. Andrea Baker, who piloted the program, will explain what was necessary to make it work and what hurdles had to be overcome. » Watch the webinar
Doesn't My Car Insurance Already Cover That? Overcoming the Most Common Objection to Service Contracts
What's the secret to overcoming F&I's most common objection? The answer lies in your ability to demonstrate how the customer will come out ahead by protecting their investment. Tony Dupaquier will walk you step-by-step through the process of answering and overcoming objections. He will also present communication tips for various customer types including cash-only and analytical-minded buyers. » Watch the webinar
F&I Trends to Watch in 2014
What will 2014 bring for F&I managers? Attend this webinar to get a look into the future from a panel of experts. They will peer into their crystal balls to determine the outlook for the CFPB, factory incentives, leasing and more. Find out what to prepare for -- and prepare against in 2014! » Watch the webinar