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NEXT WEBINAR
What I Wish I Knew when I Started in F&I
November 19 at 2pm ET

Join Jenn Reid for a webinar that will leverage her expansive dealer/lender background to offer tips about the value of getting involved early, getting the deal done right the first time, and maintaining strong personal relationships. FREE

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To learn more about Access F&I webinars or sponsorship, contact Sarah Gorajek, Digital Media Manager, at 1-313-446-1660, or email her at sgorajek@autonews.com


ARCHIVED WEBINARS
Update on the CFPB's Efforts to Indirectly Regulate Auto Dealers

Join Randy Henrick, Dealertrack's associate general counsel for regulatory and compliance matters, to hear the latest in compliance issues affecting the F&I office. FREE » Watch the webinar

6 Ways to Ruin Your Credibility

An F&I manager has to build rapport and trust with the customer. Do any of these, and you'll flush that trust right down the drain. A session on what NOT to do. FREE » Watch the webinar

Staffing: How to Get Your F&I Office Sized Right

How many F&I managers should a store have given its sales volume? At what point does an F&I department need a director? Attend to learn how to right-size this profit center to best serve the needs of both your dealership and your customers. FREE » Watch the webinar

Plugging the Leaks in F&I: How to Deal with Inefficiencies that put Profits at Risk

The average car deal takes about 3 hours to complete, including F&I. The average turn in F&I is 30-40 minutes. As regulatory obligations, number of products, stipulations, and required forms to prepare, print and disclose escalate, the time required to finish a sale gets even longer! This Webinar will provide various ways to plug the time and money leaks, and improve customer satisfaction. FREE » Watch the webinar

Third-Party Sites and Online F&I

What are the implications of third-party sites for dealers? Find out during this webinar as executives from Edmunds.com and AutoTrader Group explain their vision for the next five years; see what the future of online retailing holds, and how the evolution of third-party sites will affect your F&I department. FREE » Watch the webinar

Building a Profitable Relationship with Your Local Credit Unions

Many F&I managers have a prickly relationship with credit unions, for a variety of reasons. Yet it is possible to craft a solid, working — and yes, profitable — relationship with credit unions in your area. In this Webinar, you'll learn from your peers how it's done. Stop arm-wrestling with this growing group of lenders, and start making money. » Watch the webinar

The Paper Trail: Compliance from Meet & Greet Through Delivery

In recent months, concerns about dealer reserve have dominated discussions about compliance. But compliance covers far more than that! This must-attend session, led by F&I process expert Gil Van Over, will help F&I managers, sales managers and dealers appraise whether their variable operations are complying with the law and industry best practices. » Watch the webinar

The F&I Handoff: Keep It, Drop It – or Do Both?

It's one of today's hottest debates: Do you hand the customer off to an F&I manager, or have one employee work with them through the entire process? First Texas Honda does both. Andrea Baker, who piloted the program, will explain what was necessary to make it work and what hurdles had to be overcome. » Watch the webinar

Doesn't My Car Insurance Already Cover That? Overcoming the Most Common Objection to Service Contracts

What's the secret to overcoming F&I's most common objection? The answer lies in your ability to demonstrate how the customer will come out ahead by protecting their investment. Tony Dupaquier will walk you step-by-step through the process of answering and overcoming objections. He will also present communication tips for various customer types including cash-only and analytical-minded buyers. » Watch the webinar

F&I Trends to Watch in 2014

What will 2014 bring for F&I managers? Attend this webinar to get a look into the future from a panel of experts. They will peer into their crystal balls to determine the outlook for the CFPB, factory incentives, leasing and more. Find out what to prepare for -- and prepare against in 2014! » Watch the webinar

GM Financial profits down despite higher volumes

3:10 pm U.S. ET | Oct. 23, 2014
For the second quarter in a row, net income fell slightly for GM Financial despite sharply higher loan and lease originations. The captive finance company today reported net income of $158 million in the third quarter of 2014, down 1.9 percent from the same quarter last year. Pretax earnings were down 13 percent to $208 million.... Read More »


Sonic learns the importance of paperwork, staffing

12:01 am U.S. ET | Oct. 22, 2014
In launching its One Sonic-One Experience initiative, Sonic Automotive had the technology, the store and the full attention of its top management committed to making it work. What it didn't have, in the finance and insurance office, were enough document specialists.... Read More »


Huntington, Fifth Third, Capital One target prime-risk auto loans

12:01 am U.S. ET | Oct. 22, 2014
Some big banks in auto lending are responding to tougher competition by zeroing in on prime-risk loans. Huntington Bank and Fifth Third Bank are restricting lending to prime contracts only. In contrast, Capital One is controlling prime-risk costs as part of a broader lending strategy.... Read More »


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