Dealerships, recyclers will get EPA waivers for airbag disposalNov. 14
New safety systems may double repair costs in minor incidents, AAA study showsOct. 25
Meet 'the magic man' saving Canada dealerships time, money on key fobsOct. 19
Service write-ups' hidden benefit: customer dataOct. 22
SERVICE COVENANTOct. 22
The Lexus Covenant is etched in a 6½-foot slab of black granite block in the lobby of the automaker's U.S. headquarters in Plano, Texas. It includes this promise: "Lexus will treat each customer as we would a guest in our home."
5 minutes with Beau Brauer, president, Hunter Engineering Co.Oct. 22
Beau Brauer, Hunter Engineering's president, talks about how the family-owned company has become one of the dominant suppliers of shop equipment for new-vehicle dealerships' service departments and independent shops.
FTC orders dealership group to stop deceptive recall schemeOct. 23
The Passport group of auto dealerships in suburban Washington, D.C., and a California marketing firm have settled claims they deceptively mailed more than 21,000 fake "urgent recall" notices to consumers, the Federal Trade Commission said this month.
HARD TO RECALLOct. 22
U.S. light-vehicle recalls have plunged to their lowest level in five years. But as the nature of safety recalls changes with the evolution of automotive technology, automakers and dealerships are turning to new tools to reach owners of recalled vehicles.
Walmart partners with Advance Auto PartsOct. 16
Heavy trucks do heavy lifting for 3D printingOct. 22
3D PREVIEWOct. 22
Automakers and suppliers are on the cusp of revolutionary change through their growing use of 3D printing, a technology that can make custom parts on demand and has the potential to mass-produce parts.