GM first to offer in-car purchases via Marketplace appDec. 5
General Motors is launching a new in-vehicle app named Marketplace that will allow drivers to pay for goods such as gasoline or coffee and schedule service through their infotainment systems.
Why Carl Icahn is betting on Hertz, Lyft and Pep BoysNov. 8
Carl Icahn imagines the next two decades or so of transportation the way a lot of experts do: Americans will ditch personal cars. He sees the migration playing into his hands.
Audi service secrets: Fast fixes and goodwill repairsNov. 4
What explains Audi's streak of 96 straight monthly U.S. sales increases? A lot of things. But Peter Donnellan has his own explanation: customer service.
Diagnosing fixed ops at the public dealershipsNov. 6
Here's a look at how the publicly traded dealership groups' fixed ops performed in the third quarter.
AutoNation to provide service to Waymo's self-driving carsNov. 2
AutoNation is partnering with Waymo, Google's self-driving car affiliate. For starters, the retailer will service vehicles in Phoenix and northern California.
Racing in the shop lanesNov. 6
Annual Pinewood Derby-like race gives employees a chance to flash their car-design chops and have a little fun -- all in the name of team building.
CHICAGO HOPEOct. 23
The terms of the Chicago tech strike's settlement deserve attention because they address challenges that confront all dealership service departments — not just unionized shops in one city — as they seek to recruit and retain productive technicians.
New Chicago tech contract addresses pay, seniorityOct. 23
Demands for changes in pay and seniority practices were at the heart of the summer strike by union-represented service technicians at Chicago-area dealerships. The contract settlement addresses both issues.
Toyota recalls 310,000 Sienna minivans to fix shift lever problemOct. 18
Toyota is recalling 310,000 Sienna minivans in the U.S. to fix potential problems with shift levers that could cause the vehicle to roll away.
Fixed in timeOct. 23
Vintage snapshots portray service operations at one of the first U.S. Volvo dealerships
NEVER SAY NEVER ON SUNDAYOct. 23
Industry analysts say dealership service departments can build good will and loyalty among customers by opening on Sunday.