GM offers collision network to 3rd partiesAug. 13, 2018
General Motors is launching the GM Collision Repair Network next year for qualified dealerships and body shops in the U.S.
Alabama dealership to pay $114,000 in penalties after 3 employee deathsAug. 7, 2018
Employees of Carl Cannon Chevrolet-Buick-GMC-Cadillac, of Jasper, Ala., were using a flammable brake wash to scrub the service pit floor at the time of a flash fire in the dealership in June 2017.
Suppliers help promote tech recruitmentAug. 20, 2018
Automotive suppliers and equipment manufacturers, like automakers, are working to boost the supply of well-trained service technicians at dealerships.
Vehicle service vendor emerged from bad time at gas pumpAug. 6, 2018
The idea for a mobile vehicle service business came to its founders from a bad trip to a gas station.
'KEEP MOVING'Aug. 4, 2018
A fast-growing San Francisco company plans to expand mobile mechanic service to 25 U.S. markets.
Who pays for techs' online training?Aug. 20, 2018
As cars and trucks evolve, service technicians routinely keep up with the changes -- and maintain their professional certifications -- by taking small-scale online refresher courses.
GIFT CERTIFICATEAug. 20, 2018
Dealers say that paying for service technicians' certification training and exams boosts employee retention and customer satisfaction.
FACTORY OUTLETSAug. 20, 2018
Automakers and suppliers, amid a chronic industry shortage of technicians, are ramping up efforts to help dealers find, hire and keep techs. Such initiatives include training, apprentice and scholarship programs, often with emphasis on recruiting military veterans.
WOMEN'S WORKAug. 20, 2018
Just over 1 percent of the 317,000-plus service technicians at new-vehicle dealerships are women, but that share seems likely to grow.
A sampling of automakers' initiatives in technician trainingAug. 20, 2018
A look at what BMW, Mini, Ford, Infiniti, Jaguar Land Rover, Tesla and Volvo are doing to help train dealership technicians
DO IT YOURSELFAug. 20, 2018
More auto dealerships are pursuing "grow your own" strategies to find, hire, train and keep service techs.
Southeast Toyota gets ahead of tech turnover game, keeps fightingAug. 20, 2018
Keeping experienced and talented technicians is important to a dealership's bottom line. Southeast Toyota estimates a dealership must spend nearly $5,000, not including the cost of lost work hours, to bring a technician up to the level of master tech.