Mercedes says recall won't hurt U.S. salesSat, 18, Mar 2017
State Farm partners with Openbay for auto maintenance, repairsMon, 13, Mar 2017
Thinking outside the key drop boxMon, 13, Mar 2017
Ford is testing an ATM-like device that allows customers to request oil changes, alignments, transmission work or other services; drop off their keys in a secure storage bin; retrieve keys for a rental car; and pay for service work, all from the device's touch screen.
Auto recalls hit record 53.2 million in 2016Fri, 10, Mar 2017
Waiting rooms can be ... fun?Sat, 04, Mar 2017
Ford service network turns to 'Rock' for stabilityMon, 06, Mar 2017
Dealerships' service departments are leaving money on the tableMon, 20, Feb 2017
Monetizing the service drive is key to dealerships' survivalMon, 20, Feb 2017
Frank Ferrara, Hyundai Motor America's retired vice president of customer satisfaction, says the lack of a long-term focus and doing "crazy stuff" can get in the way of building stronger parts and service operations.
Sears launches free-standing pilot DieHard Auto CenterTue, 21, Feb 2017
Quick (oil) change artists lead service turnaroundMon, 20, Feb 2017
Tech shortage curbs service department growth, survey saysMon, 20, Feb 2017
Carlisle & Co. and Fixed Ops Journal asked dealers, general managers, and fixed ops directors about service matters. Among the findings: Technician issues are the biggest barrier to fixed ops growth, yet dealership executives spend little time recruiting techs.