Service

AutoNation: Recalls crimp service

12:01 am U.S. ET | July 26, 2014
The record recalls this year are creating capacity bottlenecks in the service shops of the country's largest new-vehicle dealership group....
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Honda asks dealers to add service

12:01 am U.S. ET | July 21, 2014
Griffith Motors is one of hundreds of Honda and Acura dealers that American Honda is asking to add service bays, hours or both by 2018 to accommodate the automaker's forecast of rising sales....
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BEST PRACTICES

Courting consumers, moving 'smelly tires'

12:01 am U.S. ET | July 14, 2014
For customers and employees alike, the change in culture over the past few years at Bozard Ford-Lincoln in St. Augustine, Fla., has been like a breath of fresh air....
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Auto repair conference to focus on next F-150

12:01 am U.S. ET | July 14, 2014
Starting at the end of this month, the 2015 aluminum-bodied Ford F-150 pickup will take center stage at the nation's biggest annual collision repair industry gathering in Detroit....
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New GM ignition parts arriving; just don't worry about what the box says

12:01 am U.S. ET | July 7, 2014
General Motors told its 4,300 dealerships late last month that the parts to replace faulty ignition switches on nearly 3 million recalled small cars are finally flowing in "unprecedented volume."...
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Subaru struggles to satisfy customers

12:01 am U.S. ET | July 7, 2014
Subaru, flush with record profits and poised for a sixth straight year of record U.S. sales, may be a little too hot for the liking of Yasuyuki Yoshinaga. Getting dealers to invest in new service facilities is his top priority....
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How Calif. store battles service drive bottlenecks

12:01 am U.S. ET | July 7, 2014
Bottlenecks in the service drive are the bugbear of every car dealership. But Loren Campbell, general manager of Redlands Auto Plaza 60 miles east of downtown Los Angeles, believes he has a fix....
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BODY SHOP COMEBACK?

Trade group chief sees growth in dealer-owned operations

12:01 am U.S. ET | July 6, 2014
The share of dealerships operating expensive body shops has shrunk since 2006. But that hasn't stopped some dealers, such as Otto Belovich, who want to be one-stop sources for all their customers' automotive needs....
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KEITH CRAIN

A brand is built 1 customer at a time

12:01 am U.S. ET | June 23, 2014
To help celebrate the anniversary, I decided it was time to visit my local Dodge dealer. I met the next-generation car dealer, I hope....
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THE GM RECALL

GM dangles dealer bonuses to speed ignition-switch repairs

1:59 pm U.S. ET | June 20, 2014
GM is rolling out a series of initiatives to accelerate the fix of 2.6 million cars with faulty ignition switches, including offering dealerships bonus money for speedy repairs....
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Oil boom fuels battle for service techs

12:01 am U.S. ET | June 16, 2014
In North Dakota, Texas, Alaska, Oklahoma and elsewhere, the energy industry's incredible growth since the mid-2000s has forced dealers to innovate to find and keep service technicians....
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BEST PRACTICES

With Sunday hours, there's no waiting to service cars

12:01 am U.S. ET | June 9, 2014
Going to Sunday service is not about church for customers of Vista BMW Pompano in suburban Miami....
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LETTER TO THE EDITOR

Invest in a great auto technician

12:01 am U.S. ET | June 9, 2014
Keith Crain's May 26 column, "Eventually, you have to fix cars," has it right about the value of a good technician. It does take "a real technician to keep today's vehicles running."...
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Study shows federal regulations cost dealers billions, jobs

6:00 am U.S. ET | May 30, 2014
Franchised new-car dealers in the United States spent a combined $3.2 billion in 2012 to meet federal regulations, a new report found. The report made no attempt to determine whether dealerships, the economy, or consumers benefited in any way from any of those regulations, however....
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EDITORIAL

Tech training tuneup

12:01 am U.S. ET | May 26, 2014
Manufacturers are building vehicles with increasingly technology-laden features, but dealerships are having a hard time finding enough qualified technicians to keep those sophisticated autos serviced and on the road....
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Federal-Mogul takes aim at 'cheap' aftermarket parts from China

8:00 am U.S. ET | May 22, 2014
Federal-Mogul, saying its Champion spark plugs and other aftermarket parts are losing out to “cheap” products from China sold by big retail chains, is fighting back. The diversified parts supplier said today its aftermarket division will be renamed Federal-Mogul Motorparts. A crew of newly hired technicians will visit stores and service shops to tout the benefits of Wagner brake products, ANCO wiper blades and other components....
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JOE EBERHARDT, PRESIDENT, JAGUAR LAND ROVER NORTH AMERICA

Jaguar Land Rover to revise dealer incentive program

12:01 am U.S. ET | May 19, 2014
Jaguar Land Rover North America will work this year to revamp its variable margin -- the incentives dealers receive on top of the standard margin -- in an effort to improve customer satisfaction, says Joe Eberhardt, the company's new president....
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Sputtering auto education leads to skills breakdown

12:01 am U.S. ET | May 19, 2014
Dealership service managers say traditional schools are turning out a generation of auto mechanics whose skills aren't keeping pace with the cars they're assigned to fix....
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Hyundai recalls more than 140,000 Tucsons to secure air bag assembly

6:59 am U.S. ET | May 18, 2014
Hyundai is recalling more than 140,000 Tucson crossover models because the air bag assembly may come loose from its mounting on the steering wheel, according to documents filed with U.S. auto safety regulators....
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Nissan to replace timing chains in 104,000 Juke subcompacts

3:39 pm U.S. ET | May 16, 2014
Nissan will replace the timing chains in more than 104,000 Nissan Juke subcompacts from the 2011-13 model years sold in the United States and Canada as part of a voluntary service campaign....
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EDITORIAL

Stepping up to serve

12:01 am U.S. ET | May 5, 2014
Mercedes-Benz USA is pushing its U.S. dealers to improve their service departments....
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Ford dealers throng training on how to fix aluminum F-150

12:01 am U.S. ET | May 5, 2014
Eight hundred fifty Ford dealerships have enrolled technicians in training courses to learn how to do collision repairs on the 2015 aluminum F-150 pickup, exceeding the goal of having 750 dealerships enrolled by the end of 2014....
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BMW's big recall: 'It's all about the scheduling'

12:01 am U.S. ET | May 5, 2014
On the surface, the math of BMW's big recall is daunting for the company's 339 U.S. dealerships. The company recalled 156,137 vehicles in April, about six months' worth of U.S. sales for the German luxury brand. That's about 460 vehicles per store. Dealers have a plan....
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Shops use standard inspections to help boost repair orders

12:01 am U.S. ET | May 5, 2014
Over the past four years at Dublin Toyota in Dublin, Calif., the service department has increased its average customer-pay repair order by $105. Not through high-pressure selling or pushing unnecessary repairs onto customers, says Larry Tate, fixed operations director for the San Francisco Bay Area store, but through a better system of inspecting and tracking vehicles in for service....
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AutoNation's Pit Stop open to all

12:01 am U.S. ET | May 5, 2014
AutoNation Inc. is trying to build its service business by offering to pump up tires, top off fluids and perform quick safety checks for anyone for free, even those who bought their cars elsewhere. The nation's largest dealership group plans to roll out its Pit Stop program to all 229 dealerships by midyear, from 70 stores now....
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Special Report
Fewer bosses, Disney savvy, $2 idea lift stores

Fewer bosses, Disney savvy, $2 idea lift stores

A Chrysler Group dealership chain is stripping away layers of management to sell cars faster. A Chevrolet-Cadillac store is enchanting customers through Disney training. Mon., July 21
» Watch the Video
     
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