DEFENSIVE LINEApril 16
As part of a new program called "Fixed Right First Time," Nissan has created what it calls its Last Line Defense Team. When a dealership shop can't fix a vehicle, even after checking with experts who staff Nissan's Tech Line, the last line goes into action.
Turn the fleet aroundApril 16
As new-vehicle sales -- and profits -- slump, franchised dealerships are placing greater emphasis on selling used cars and trucks. Inevitably, that also means a renewed focus among service departments on cutting the time and cost of reconditioning used vehicles for sale.
SWEATING THE DETAILSApril 16
IN THE WASHApril 16
ATTENTION TO DETAILApril 16
HIGHER LEARNINGApril 16
Six Nissan North America executives behind the automaker's "Fix It Right the First Time" initiative invited me to join their freewheeling after-dinner chat. What sounded like a great idea emerged: raising the degree status of service technicians.
PULLING ITS WEIGHTApril 16
BMW spends big on tech trainingApril 16
TWO KINDS OF SERVICEApril 16
Fighting the technical tsunamiApril 16
Service advisers not entitled to overtime pay, U.S. Supreme Court rulesApril 2
The Supreme Court handed auto dealers a victory, ruling that service advisers are exempt from overtime pay requirements under the Fair Labor Standards Act because they are considered salesmen engaged in servicing automobiles.