A diagnostic in the cloudMon, 02, May 2016
Motorcars Toyota is installing devices in customers' cars that remotely assess the vehicle's service needs. It hopes the experiment will help the dealership deliver better service and boost customer retention.
Texting system reduces service dissatisfactionMon, 11, Apr 2016
Gorno Ford's service department uses texting to communicate with customers, carrying out the entire repair order from approval to payment.
With free services, 'business is exploding'Mon, 18, Apr 2016
Priority Auto Group CEO Dennis Ellmer challenged his managers to give customers free maintenance for life, and the growth never stopped.
Overtime case goes from the service desk to high courtSun, 17, Apr 2016
A shorthanded U.S. Supreme Court this week will take up the case of five dealership service advisers who sought overtime pay for their 55-hour work weeks, a dispute that could have big implications for dealers and their compensation plans.
U.S. says 85 million Takata airbags may still face recallWed, 13, Apr 2016
U.S. auto safety regulators say there are about 85 million unrecalled Takata airbag inflators in U.S. vehicles that would eventually need to be recalled unless the company can prove they are safe.
Hyundai recalls 173,000 Sonatas for potential power steering hazardFri, 08, Apr 2016
NHTSA says the midsize sedan made from late December 2009 through late October 2010 may have a damaged circuit board that could cause the loss of power steering.
Service techs return to FCA stores; lineup keeps Dart, 200Mon, 11, Apr 2016
Fiat Chrysler dealers who lost trained service technicians to the oil and gas boom in the U.S. a few years ago are starting to see them return.