Service

2016 Jaguar F-Type to come with longer warranty, free maintenance

8:00 am U.S. ET | March 23, 2015

Jaguar, aiming to keep the sales momentum going with its F-Type two-seat sports cars, will offer free maintenance and additional standard features on 2016 models....
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GM stays strong in dealership-service satisfaction; Jaguar jumps to No. 1 in luxury

1:00 pm U.S. ET | March 18, 2015

General Motors again dominated the top rankings in customer satisfaction at dealership service departments, claiming three of the five highest-scored mainstream brands in a benchmark study released today by JD Power and Associates....
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As GM trims warranties, will buyers even notice?

12:01 am U.S. ET | March 16, 2015

One dealer said "it really didn't work." An analyst called it a useful enticement to draw consumers to Chevrolet and GMC. Those were just some of the responses to General Motors' decision to scale back its generous powertrain warranties....
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Asbury plans to hire 200-400 technicians

11:04 am U.S. ET | March 16, 2015

Asbury Automotive Group says it will hire between 200 and 400 technicians during the next one to two years in a bid to meet potential growth opportunities in its parts-and-service business....
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Hyundai Genesis recalled over possible incorrect gear position display

1:54 pm U.S. ET | March 11, 2015

Hyundai is recalling about 24,400 2015 Genesis luxury sedans for a water leak issue that could lead to shifter display problems in the car....
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Lithia refocuses on customer-pay work

12:01 am U.S. ET | March 9, 2015

A surge of warranty business largely accounted for Lithia Motors Inc.'s gain in service and parts revenue last year. That's prompting the group to urge store managers to emphasize winning more customer-pay work....
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FCA will loosen tech restrictions

12:01 am U.S. ET | March 9, 2015

Fiat Chrysler will loosen restrictions on about half of its U.S. dealerships so specialists in their service departments, such as diesel mechanics, can work more efficiently. The rules will allow dealers to assign higher-level warranty work to technicians with lower certifications if the higher work is monitored by a tech with the proper training....
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High-rise parts bins ease space crunch

12:01 am U.S. ET | March 2, 2015

Electronic parts storage machines that allow small parts to be stacked vertically and retrieved automatically at the touch of a button or scan of a bar code are gaining acceptance at some dealerships, where square footage is at a premium....
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Service outsources small stuff

12:01 am U.S. ET | March 2, 2015

As dealers everywhere press their service departments to improve customer-satisfaction results, some Florida stores are outsourcing their more troublesome tasks, such as detailing, porter work and lot maintenance....
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Porsche dealers eager to upgrade

12:01 am U.S. ET | Feb. 23, 2015

About 150 of the 189 U.S. Porsche dealerships are renovating or expanding as the brand's sales have soared. Porsche Cars North America wants additional showroom and service space from dealers to accommodate the growing number of nameplates in its lineup and the additional vehicles on the road....
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M-B launches no-appointment quick service

12:01 am U.S. ET | Feb. 2, 2015

Mercedes-Benz is rolling out quick service for basic maintenance that can be completed in as little as 30 minutes. No appointment is needed. The program, Premier Express, was piloted last year and will go nationwide in the first quarter....
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Repairs: Dealerships satisfy, study says, but independents lead

12:01 am U.S. ET | Feb. 2, 2015

The service departments of dealerships lagged independent repair shops in a Consumer Reports satisfaction study, but there's good news hidden in the survey. Respondents also reported being very satisfied overall with their repairs at dealerships, but they also dislike the high cost of parts at dealerships....
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Sales staff certification gets a new twist

12:01 am U.S. ET | Jan. 26, 2015

FCA US wants better performing dealerships with lower sales staff turnover and top-notch experts who reach out to potential customers....
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GM seeks speedy customer feedback

12:01 am U.S. ET | Jan. 26, 2015

General Motors has launched a customer-satisfaction survey that combines a short-form questionnaire with a space for shopper comments....
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SERVICE MASTERS

Dealerships boost fixed-ops spending to fend off rivals, retain customers

2:00 pm U.S. ET | Jan. 24, 2015

Many dealerships are investing heavily in fixed operations. They are adding service bays, longer hours, dedicated express lanes and technology to boost efficiency. Dealers say the investments are justified by strong profits, a big pool of potential customers who defected to independent shops and national service chains, and opportunities to boost customer satisfaction....
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Shops use standard inspections to help boost repair orders

2:00 pm U.S. ET | Jan. 24, 2015

Over the past four years at Dublin Toyota in Dublin, Calif., the service department has increased its average customer-pay repair order by $105. Not through high-pressure selling or pushing unnecessary repairs onto customers, says Larry Tate, fixed operations director for the San Francisco Bay Area store, but through a better system of inspecting and tracking vehicles in for service....
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Service lanes can become source of used-car inventory

2:00 pm U.S. ET | Jan. 24, 2015

Brian Benstock has found that his own service department is the best place to shop for used vehicles. When the general manager of Paragon Honda in Woodside, N.Y. needs a used car or truck of a certain model year, color and trim level, he searches his database and invites owners of those vehicles into his service department. He offers them discounts on maintenance work....
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GM tablet tool aims to lift service revenue

2:00 pm U.S. ET | Jan. 24, 2015

About 1,200 General Motors dealerships have begun using a tablet tool, part of a software program called Service Workbench, that lets service advisers quickly pull up a vehicle's history, whip through an inspection and point out a menu of factory-recommended maintenance items....
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AutoNation aims to beef up service

2:00 pm U.S. ET | Jan. 24, 2015

AutoNation Inc., the nation's largest dealership group, plans to expand its service business by year end, adding 400 technicians and increasing its express service operations to 180 stores from 80 now....
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How Calif. store battles service drive bottlenecks

2:00 pm U.S. ET | Jan. 23, 2015

Bottlenecks in the service drive are the bugbear of every car dealership. But Loren Campbell, general manager of Redlands Auto Plaza 60 miles east of downtown Los Angeles, believes he has a fix....
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AutoNation wants more service lane hospitality

2:00 pm U.S. ET | Jan. 23, 2015

AutoNation Inc., the country's biggest dealership group, is recruiting service advisers among restaurant waiters and other service-industry workers, part of a new plan to reduce turnover in a key position....
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BODY SHOP COMEBACK?

Trade group chief sees growth in dealer-owned operations

2:00 pm U.S. ET | Jan. 23, 2015

The share of dealerships operating expensive body shops has shrunk since 2006. But that hasn't stopped some dealers, such as Otto Belovich, who want to be one-stop sources for all their customers' automotive needs....
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Watch out, quick-lube shops, here comes VW

2:00 pm U.S. ET | Jan. 23, 2015

With improving vehicle quality cutting into dealerships' warranty work, Volkswagen of America wants more of its dealers to open quick-service operations to keep their repair shops busy....
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Call center keeps the service bays packed

2:00 pm U.S. ET | Jan. 23, 2015

Dealer Jeff Proctor endured a year of anger from service advisers after he gave their job of scheduling service work to a newly created call center. Suffering their wrath proved worthwhile, Proctor says, because now his service bays are largely booked and his service revenue keeps rising....
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Perks program lifts struggling store's satisfaction scores, sales

2:00 pm U.S. ET | Jan. 23, 2015

Land Rover San Diego is rewarding big spenders with a perks program that offers Padres baseball tickets, dry cleaning runs, preferential service times and other goodies....
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