Toyota, military family battle over repairsSun, 28, Aug 2016
Automaker argues a Germany deployment complicated the repairs process
Toyota opens Ga. parts distribution center for Lexus dealershipsFri, 26, Aug 2016
Toyota Motor Sales said it opened a new parts distribution center in Georgia to better serve Lexus dealerships in the Southeast.
Radio ID system welcomes service customers by nameMon, 22, Aug 2016
A Nissan dealership in Texas utilizes a new system that has helped exceed its targeted service revenue.
Automat for auto partsMon, 15, Aug 2016
A vending machine system in the service department enables a Massachusetts dealership to save money on shop supplies and manage technicians' use of expensive tools.
Porsche dealer: Know your techMon, 15, Aug 2016
One Porsche retailer is trying to come up with ideas to increase business and retain customers.
Dealership aims to cultivate customer relationships via quick serviceMon, 15, Aug 2016
At Shaheen Chevrolet, involving the customer at a newly built quick service facility is part of a broad customer-retention strategy.
Hitting numbers, or giving customers reasons to return?Mon, 15, Aug 2016
Getting service customers' repeat business demands a lot more than making the immediate sale.
Fixed in timeMon, 15, Aug 2016
Looking back at 1973, when Volkswagen and its U.S. dealers launched a warranty program called "Owner's Security Blanket," which included free computer checkups.
Shop talkMon, 15, Aug 2016
Fixed ops managers respond to the question: What's your most effective strategy for getting sales and service to work together as a team?
Legal laneMon, 15, Aug 2016
A Florida dealership showed "anti-union animus" toward service technicians it laid off, a federal appeals court has ruled.
Service counterMon, 15, Aug 2016
One-third of service customers say they don't keep track of information about recalls; others rely about equally on dealers and automakers to alert them to needed service or recall work.
Smartphone app, onboard device link dealers and service customersMon, 15, Aug 2016
Industry veteran Steve Torok and tech whiz Sterling Pratz team up to offer Dealer Connect, which enables dealerships and customers to keep in touch with each other about service issues and recalls.