Service

'Jeep Wave' aims to boost brand with extra benefits for buyers

3:44 pm U.S. ET | Nov. 12, 2015

Jeep will offer free routine maintenance, discounts on accessories and no-charge loaners to owners of certain 2016 high-end models in a new program it calls Jeep Wave....
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McLaren staffs up in U.S. ahead of 3 key launches

3:00 pm U.S. ET | Nov. 12, 2015

Luxury sports car manufacturer McLaren has expanded its North American staff by about half ahead of the launch of three new models and an anticipated increase in sales volume next year....
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LINDSAY CHAPPELL

BLOG: New sales put used sales in the spotlight

10:16 am U.S. ET | Nov. 8, 2015

Selling all the new cars and trucks that U.S. dealers are now moving has to have an impact, sooner or later, on the real cash streams of the retail business -- used cars and repair work....
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JAMIE LaREAU

BLOG: Why good customer service can help recruit talented employees

12:01 am U.S. ET | Nov. 7, 2015

Many dealers have complained about the difficulty in recruiting and retaining talent. A new survey offers hope that the industry image is on an upswing....
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SCRAPPY STARTUP NO MORE

Tesla ends $100 flat fee service promise

12:01 am U.S. ET | Nov. 2, 2015

Tesla once pledged door-to-door “Ranger” service for covered repairs for $100. The company is now charging some customers much more than that, triggering owner complaints....
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Hands down, gloves offer best protection

12:01 am U.S. ET | Nov. 2, 2015

Technicians' hands take a beating working on cars. Caustic chemicals, jagged metal and hot parts can cause on-the-job injuries. Even though many techs are not required to wear gloves, many now do....
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Study: Independent shop owners ready to bail

12:01 am U.S. ET | Nov. 2, 2015

Just over half of the owners of small, independent auto repair shops in the U.S. are considering exiting the business by 2020, in part due to financial pressures, a study found. The study offers insight into the competitive landscape that dealerships' fixed operations face....
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Dealers group helps clear the air, train techs

12:01 am U.S. ET | Nov. 2, 2015

A foundation funded by the Colorado Auto Dealers Association accepts donated polluting vehicles, sells them to scrappers and uses the revenues to help fund scholarships to train service technicians....
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Manheim makes used vehicles retail ready

12:01 am U.S. ET | Nov. 2, 2015

Auction giant Manheim, which has long offered to recondition clients' vehicles before they go through the auction lanes, now preps cars and trucks to get them front-line retail ready. The operation takes on work that otherwise would have filled dealerships' service bays....
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Bridgestone plans to buy Pep Boys retail chain for $835 million

10:20 am U.S. ET | Oct. 26, 2015

Bridgestone agreed to buy the Pep Boys retail chain for about $835 million, pushing deeper into an auto-parts industry that has benefited from Americans keeping their cars on the road longer....
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JAMIE LaREAU

BLOG: Why hiring car salespeople is going to the dogs

12:21 pm U.S. ET | Oct. 23, 2015

Given the choice to sell cars or scoop dog poop to pay the bills, my friend armed herself with a roll of plastic bags and a leash....
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Off the phone, shops stay on the job

12:01 am U.S. ET | Oct. 5, 2015

A Connecticut dealership group aims to improve its customer handling by tapping a dedicated service department call center run by an outside contractor....
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M-B seeks Apple experience in service drive

12:01 am U.S. ET | Oct. 5, 2015

Mercedes-Benz USA CEO Steve Cannon wants the brand's dealerships to provide service customers an experience closer to that of an Apple Store, through a digital initiative in the service drive. He expects it to be in all U.S. dealerships by the end of 2016....
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GM counting on big profits from parts and accessories, GM Financial

2:24 pm U.S. ET | Oct. 1, 2015

General Motors expects to pad its bottom line in coming years from substantial growth in its captive finance arm and its parts and accessories business....
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Ford to feature Dwayne 'The Rock' Johnson in service ad campaign

12:01 am U.S. ET | Oct. 1, 2015

Chevrolet may be “like a rock,” but Ford now has “The Rock” on its side. Ford today said it has hired Dwayne Johnson, the actor and former wrestler known as “The Rock,” to promote its dealerships’ service departments in a new advertising campaign....
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Kids' game inspires AutoNation campaign

12:01 am U.S. ET | Sept. 21, 2015

AutoNation executives expect to distribute tens of thousands of pink license plate frames beginning this month as part of its $16 million Drive Pink campaign. As a lead-up to its sponsorship of a college bowl game supporting breast cancer research, the nation's largest new-car retailer will place a pink frame on the back of every vehicle sold or serviced and will ask customers whether they want to donate to the cause....
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Colo. dealership held liable in test-drive accident

3:15 pm U.S. ET | Sept. 11, 2015

The Colorado Court of Appeals said a dealership is liable for damage resulting from an accident on a test drive because someone from the dealership was in the car with the driver....
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FCA pays owners to get recall work done

12:01 am U.S. ET | Sept. 7, 2015

Fiat Chrysler Automobiles is spiffing owners of recalled vehicles to either get them fixed or replace them with new units. The offers are part of a settlement the automaker reached with the National Highway Traffic Safety Administration, and may hint at what NHTSA will ask of automakers in future recalls....
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Public retailers pump up service capacity

12:01 am U.S. ET | Sept. 7, 2015

Public dealership groups are hiring service techs, adding service hours and making upgrades to boost customer-pay revenues and still meet demands for warranty repairs....
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Lexus to offer direct line to dealer service

12:01 am U.S. ET | Sept. 5, 2015

All 2016 Lexus vehicles will have a new subscription-based telematics system called Enform Service Connect, which will allow dealers to look up error codes in a customer's vehicle remotely....
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Jaguar offers free maintenance, cuts prices in U.S.

10:30 am U.S. ET | Sept. 3, 2015

Jaguar is lowering its prices and rolling out free scheduled maintenance in the United States to remove what customers cite as key reasons consumers reject the British brand: high purchase and maintenance costs....
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FCA takes guesswork out of dealers' weighty decisions

6:00 pm U.S. ET | Aug. 16, 2015

Fiat Chrysler is introducing an online analyzer that allows dealers to forecast potential returns from expanding their service operations....
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Tesla note irks some Model S owners

1:42 pm U.S. ET | Aug. 14, 2015

Tesla Motors annoyed some owners of its Model S cars with an e-mail requesting that they stop hogging the free fast-charging stations the electric-vehicle maker provides to ease long-distance travel....
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Hackers turn off Tesla Model S at low speed

8:10 am U.S. ET | Aug. 6, 2015

Tesla issued a software patch to address security flaws in the Model S that could allow hackers to take control of the sedan. Cybersecurity experts took command of a Model S and turned it off at low speed, one of six major flaws they found that could allow hackers to maneuver the vehicle, a newspaper reported....
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Volvo plans XC90 recall for third row airbag glitch

2:45 pm U.S. ET | Aug. 5, 2015

Volvo Cars is preparing a global recall and a delivery stop for 9,000-10,000 of the redesigned seven-seat 2016 XC90 crossovers for a potential airbag problem....
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