Finance & Insurance

JIM HENRY

Lenders must look through consumers' eyes

12:01 am U.S. ET | Oct. 1, 2014
In the second of what's shaping up to be a series of attacks on subprime auto finance -- the first was in July -- The New York Times last week made a breathless page one story out of a years-old device: the vehicle starter interrupt....
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Report faults Treasury on 'excessive' post-bailout pay at GM, Ally

12:13 pm U.S. ET | Sept. 24, 2014
Top executives at General Motors and Ally Financial received excessive compensation after receiving bailout funds from the U.S. Treasury in 2009, according to a Treasury special inspector general report released today....
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JIM HENRY

Auto finance industry still paying for past sins

12:01 am U.S. ET | Sept. 24, 2014
Consumer Financial Protection Bureau regulators seem to have a caricature of a plaid, polyester sport coat-wearing car salesman in mind when they talk about auto retailing....
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JIM HENRY

The case for casting a wider net with credit apps

12:01 am U.S. ET | Sept. 17, 2014
Auto lenders complain they hate it when dealership F&I managers send them credit applications outside their preferred range of credit scores....
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JIM HENRY

Regulation forecast calls for rain, former CFPB exec says

11:00 am U.S. ET | Sept. 10, 2014
Rick Hackett, a former assistant director for the Consumer Financial Protection Bureau who was the bureau's liaison to the auto finance industry, predicted the bureau would probably unveil a long-awaited rule next week, defining which nonbanks fall under the CFPB's jurisdiction....
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JIM HENRY

F&I wait times have virtual repercussions

11:00 am U.S. ET | Sept. 10, 2014
Dealerships know that customer satisfaction suffers if car buyers spend time sitting outside the F&I office. But there’s another reason why dealerships should slash F&I wait times: Most customers who use their mobile devices at dealerships use them to shop for other vehicles and better deals elsewhere....
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Report: Lenders keeping lid on risky business

12:01 am U.S. ET | Sept. 8, 2014
Experian's latest State of the Automotive Finance Market report, covering the second quarter, suggests lenders aren't headed down any slippery slopes when it comes to discipline....
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LETTER TO THE EDITOR

Can't judge client's ability to pay

12:01 am U.S. ET | Sept. 1, 2014
I learned many years ago that you cannot be a judge of your customer's financial ability to purchase a vehicle....
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CFPB takes new tack in auto lender crackdown

12:01 am U.S. ET | Aug. 25, 2014
The Consumer Financial Protection Bureau took a fresh approach to cracking down on auto lenders, citing one group for failing to furnish accurate customer data to credit reporting agencies....
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JIM HENRY

Did dealers hurt themselves with the carve out?

12:01 am U.S. ET | Aug. 20, 2014
There’s no mistaking that federal regulators are serious about policing auto lenders. By extension, auto dealers feel they’ve got a big target on their backs, too....
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JAMIE LaREAU

Skipping wheel-and-tire was big mistake

12:01 am U.S. ET | Aug. 20, 2014
Wheel-and-tire insurance is a valuable product. There, I admit it. It's not the “snake oil” that a cynical friend once espoused it and other F&I products to be....
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Honda's Mendel says U.S. sales 'near top,' warns market may suffer from 'stupid things'

1:30 pm U.S. ET | Aug. 19, 2014
Auto sales in the United States are approaching the highest levels that the market can sustainably support and could suffer long-term damage as automakers increasingly turn to subprime financing and seven-year loans to boost market share, the top sales executive at American Honda warned today....
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Dealer software giant ADP Dealer Services to become CDK Global

2:55 pm U.S. ET | Aug. 19, 2014
ADP Dealer Services said today it will spin off from parent ADP with the name CDK Global. The dealer software giant expects to become an independent public company by October. It will be listed on the NASDAQ exchange under the symbol CDK....
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U.S. Treasury to cut Ally stake

10:56 am U.S. ET | Aug. 14, 2014
The Treasury Department plans to cut its stake in Ally Financial by selling stock on the open market in its first divestiture since the company's initial public offering in April....
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JIM HENRY

N.Y. Times' demands are misguided

12:01 am U.S. ET | Aug. 13, 2014
Subprime auto loans have gotten most of the attention, but an editorial in The New York Times on Saturday makes other demands dealers and lenders are sure to dislike....
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2014 MANAGEMENT BRIEFING SEMINARS

J.D. Power pans in-car voice recognition systems

5:01 pm U.S. ET | Aug. 6, 2014
In-car voice recognition systems work so poorly that automakers should give up trying to add new features and go back to the basics, said Kristin Kolodge, JD Power's executive director of driver interaction....
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LARRY P. VELLEQUETTE

Why a squeeze is coming to auto dealers

10:28 am U.S. ET | Aug. 5, 2014
Take note: there is a squeeze coming to an auto dealer near you. Two important factors to new automotive sales -- low interest rates and relatively high values for used automobiles – are forecast to move in unwelcome directions....
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Outstanding U.S. auto loans hit all-time high, Equifax says

1:58 pm U.S. ET | July 24, 2014
Total outstanding auto loans in the United States hit an all-time high of $902 billion this spring, an increase of more than 10 percent from the same time a year earlier, according to the latest Equifax National Consumer Credit Trends Report....
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JIM HENRY

N.Y. Times story on subprime offers feds ammunition

12:01 am U.S. ET | July 23, 2014
A withering account of subprime auto lending in Sunday's New York Times reinforces bad stereotypes about used-car dealers, smears subprime lenders and their investors, takes out of context an increase in delinquencies and loan losses from record lows, and provides ammunition to auto finance industry critics in Washington....
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Credit union backs off ads blasting dealer reserve

12:01 am U.S. ET | July 21, 2014
A Florida credit union has backed off from an advertising and social medial campaign called “Expose the Truth,” which described dealer reserve as an unfair trade practice most consumers don’t know about....
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JIM HENRY

Credit union ads highlight misperceptions of dealer reserve

12:01 am U.S. ET | July 16, 2014
A Florida credit union's ad campaign beating up dealers and auto lenders for “rate markups” is hard to look at, but dealers and lenders should check it out to see what they're up against in terms of public perception and in case the approach catches on in other states....
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Sales staff gets more responsibility, higher pay

12:01 am U.S. ET | July 14, 2014
Sonic Automotive began preparing its staff for the transition to its One Sonic-One Experience initiative years ago when it launched its playbooks, or guides for how to sell used cars, new cars, finance and insurance products and so on....
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JIM HENRY

Why buy-here, pay-here is losing some turf

12:01 am U.S. ET | July 9, 2014
More consumers are passing up offers from buy-here, pay-here stores in favor of cheap financing by some franchised new-car dealerships, one giant used-car retailer says....
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JIM HENRY

Don't do much leasing? Better bone up

12:01 am U.S. ET | July 2, 2014
Leasing's not just for luxury brands anymore. It's spreading to mass-market brands too, experts say....
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JIM HENRY

Ally moves closer to independence, cheaper money

12:01 am U.S. ET | June 25, 2014
Ally Financial will move one step closer toward independence from government ownership next month when two of its three remaining board members nominated by the U.S. Treasury step down from the board....
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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. Mon., December 15
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