Monetizing the service drive is key to dealerships' survivalMon, 20, Feb 2017
Frank Ferrara, Hyundai Motor America's retired vice president of customer satisfaction, says the lack of a long-term focus and doing "crazy stuff" can get in the way of building stronger parts and service operations.
Dealerships' service departments are leaving money on the tableMon, 20, Feb 2017
Mercedes dealers get relief on renovationsMon, 20, Feb 2017
Autotrader, Kia capitalize on NBA All-Star Weekend festivitiesFri, 17, Feb 2017
Autotrader is using NBA All-Star Weekend as a springboard for its latest ad campaign. Kia, meanwhile, has been capitalizing on the All-Star hype this week by giving people in New Orleans free rides through a promotion with Uber.
Keiser U's auto retailing planMon, 20, Feb 2017
Keiser University launches its automotive dealership management program this spring on the former Northwood University campus in West Palm Beach, Fla. It plans to distinguish itself from Northwood in part by taking full advantage of its location in the booming south Florida retail market.
RFJ to expand 1-price selling companywideMon, 20, Feb 2017
RFJ Auto Partners will begin to expand its Hassle Free Buying strategy, a form of one-price selling, to all of its stores starting this year. It currently uses the model at its high-volume Dave Smith dealerships.
Latest updates: 'Surprisingly smooth'Mon, 20, Feb 2017
Mercedes-Benz dealers have just more than 16 months to make facility updates to comply with the automaker's Autohaus2 image program. After a contentious introduction of the original Autohaus standard launched in 2008, this update is going more smoothly.
Phone system overhaul boosts profitsMon, 20, Feb 2017
Quick (oil) change artists lead service turnaroundMon, 20, Feb 2017
CarMax opens first four-lane auction on West CoastFri, 17, Feb 2017
CarMax opened a vehicle reconditioning and four-lane auction center in Murrieta, Calif., on Thursday, making it CarMax’s largest multipurpose location on the West Coast, the used-vehicle mega-retailer said.
Recognize the 40 Under 40 who are stars in retailMon, 20, Feb 2017
It's time to nominate someone for Automotive News' 40 Under 40 program, the sixth annual search for people under 40 who are making a name for themselves at dealerships in the United States and Canada.