Dealers

Tesla note irks some Model S owners

1:42 pm U.S. ET | Aug. 14, 2015

Tesla Motors annoyed some owners of its Model S cars with an e-mail requesting that they stop hogging the free fast-charging stations the electric-vehicle maker provides to ease long-distance travel....
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JAMIE LaREAU

BLOG: Sales legend rings up with advice on cars, marriage, cars

10:03 am U.S. ET | Aug. 13, 2015

From 1966-77, Joe Girard won the annual title as the world's No. 1 car salesman. He retired from selling cars at age 49 and launched a career as a speaker and writer. Today, at 86, Girard is still a speaker....
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TrueCar says it considers U.S. antitrust probe to be closed

2:01 pm U.S. ET | Aug. 12, 2015

U.S. antitrust enforcers have closed an investigation into whether auto dealers ganged up against shopping website TrueCar Inc in 2011 and 2012 in order to raise prices, TrueCar said in a securities filing today....
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HANNAH LUTZ

BLOG: A case for using single staffer for sales, F&I

11:45 am U.S. ET | Aug. 12, 2015

At Barry Chrysler-Dodge-Jeep- Ram in Ephrata, Wash., store owner Denver Morford wants customers to work with the same employee throughout the entire purchase process to build a relationship and customer retention....
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CDK Global exploring sale to private equity firms, report says

4:52 pm U.S. ET | Aug. 11, 2015

CDK Global, one of the two dominant providers of dealer management system software used by auto retailers to help run their stores, is meeting with private equity firms to gauge their interest in buying the company, people with knowledge of the matter told Bloomberg....
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Ohio's future dealers learn to lobby, network

12:01 am U.S. ET | Aug. 10, 2015

Ohio Automobile Dealers Association's Next Gen Dealer Program helps budding dealers learn legislative issues, processes and network....
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Lexus: 'Dealers set the price, and that's the price'

12:01 am U.S. ET | Aug. 10, 2015

Lexus will take on one of the car business's most troublesome traditions next year -- haggling with customers over vehicle prices -- as the brand enlists dealer volunteers and allows them to set their own firm prices....
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Mel Farr, former Detroit dealer, dies

12:01 am U.S. ET | Aug. 10, 2015

Mel Farr, former Detroit Lion's running back and once owner of the largest black-owned dealership group in the country, died Monday, August 3. He was 70....
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BEST PRACTICES

It takes green to go green at dealership

12:01 am U.S. ET | Aug. 10, 2015

It takes money to go green. At Thoroughbred Ford in Kansas City, Mo. around 500 incandescent lights above the lot are being replaced with expensive industry grade LED bulbs at a cost of more than $100,000. E-Commerce Director George O'Sullivan cites the new bulbs as the most prominent of Thoroughbred's efforts to green up the way it does business....
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Obituaries

12:01 am U.S. ET | Aug. 10, 2015

Johanna Quandt, 89, the billionaire widow whose husband turned Germany's BMW AG into the largest maker of luxury cars, died Aug. 3 at her home in Germany; Jim Brown, who built a dealership group in northeastern Ohio, died July 29. He was 75....
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Cadillac works to revise dealer incentives

12:01 am U.S. ET | Aug. 10, 2015

Two main elements of Johan de Nysschen's plan to rehabilitate Cadillac's image are to tighten dealers' inventories and quash their sell-at-any-cost mentality. But Cadillac's dealer-incentive programs today are designed to do just the opposite....
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For dealers, email still king for nabbing sales leads

12:01 am U.S. ET | Aug. 10, 2015

The old-fashioned email campaign remains the top producer of sales prospects for dealerships, even as digital marketing becomes increasingly sophisticated....
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Dealers

12:01 am U.S. ET | Aug. 10, 2015

Dealers featured this week include Kip Lager, president of Lager's Inc. (Chrysler-Dodge-Jeep-Ram) in St. Peter, Minn.; David and Doug Waikem of Waikem Honda in Massillon, Ohio; and David Halvorson, dealer principal at American Chevrolet in Modesto, Calif....
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Bet the Uber

12:01 am U.S. ET | Aug. 10, 2015

Toyota of Plano offers its best deals to Uber drivers, who make up about 6 percent of the store's new-car buyers and provide word-of-mouth advertising for the dealership....
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NEWS ANALYSIS

Picking up the pieces at TrueCar

12:01 am U.S. ET | Aug. 9, 2015

The comeback Scott Painter sought to engineer at TrueCar after a dealer revolt and near meltdown in 2012 now looks incomplete, and the company faces the burden of reinventing itself yet again....
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Cadillac works to revise dealer incentives

1:54 pm U.S. ET | Aug. 7, 2015

Two main elements of Johan de Nysschen’s plan to rehabilitate Cadillac’s image are to tighten dealers’ inventories and quash their sell-at-any-cost mentality. There’s a big problem though....
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AutoCanada Q2 net grows 5.4%, but same-store results decline

12:14 pm U.S. ET | Aug. 7, 2015

AutoCanada said its second-quarter net rose 5.4 percent to $13.5 million Canadian (US$10.9 million), as gains from newly acquired dealerships offset economic headwinds in western Canada's oil patch....
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TrueCar CEO Scott Painter to step down by year end

4:11 pm U.S. ET | Aug. 6, 2015

Scott Painter, founder of the online car-shopping site TrueCar, is stepping down as CEO of the company this year. TrueCar said a successor is expected to take office by year end. Painter, 46, will remain chairman of the company's board of directors....
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Hackers turn off Tesla Model S at low speed

8:10 am U.S. ET | Aug. 6, 2015

Tesla issued a software patch to address security flaws in the Model S that could allow hackers to take control of the sedan. Cybersecurity experts took command of a Model S and turned it off at low speed, one of six major flaws they found that could allow hackers to maneuver the vehicle, a newspaper reported....
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Lexus leans on leases as U.S. luxury race tightens

2:00 pm U.S. ET | Aug. 6, 2015

Lexus is relying more on leasing than BMW and Mercedes-Benz as it challenges the German brands for the lead in U.S. sales of luxury vehicle sales. About 62 percent of Lexus vehicles have been leased this year, compared with about half for BMW and Mercedes, according to Edmunds.com data....
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Volvo plans XC90 recall for third row airbag glitch

2:45 pm U.S. ET | Aug. 5, 2015

Volvo Cars is preparing a global recall and a delivery stop for 9,000-10,000 of the redesigned seven-seat 2016 XC90 crossovers for a potential airbag problem....
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Lexus experiments with no-haggle dealer pilot, Bracken says

11:39 am U.S. ET | Aug. 5, 2015

Lexus is piloting a haggle-free pricing program with 12 of its 236 U.S. dealers this year, says Jeff Bracken, general manager of Toyota Motor Sales U.S.A.'s Lexus Division....
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KRISHNAN M. ANANTHARAMAN

BLOG: Why Hyundai sticks by its warranty offer

5:30 pm U.S. ET | Aug. 5, 2015

With Hyundai racking up awards for its quality and reliability, could the brand get away with watering down its industry-leading warranty coverage?...
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HANNAH LUTZ

BLOG: Bill limiting CFPB has long road to becoming law

12:30 pm U.S. ET | Aug. 5, 2015

The U.S. House Financial Services Committee last week moved a bill that would limit the Consumer Financial Protection Bureau's guidance over auto lending. But dealers and lenders should hold off on the celebrations....
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ARLENA SAWYERS

BLOG: Mel Farr still wows Detroit

5:00 pm U.S. ET | Aug. 4, 2015

Mel Farr, who died Monday, was an automotive pioneer on two fronts: as a minority dealer and as a champion of subprime buyers, using leading-edge technology to enable sales to consumers who otherwise would have been turned away....
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