Dealers

BEST PRACTICES

Stores reach out to empower female customers

12:01 am U.S. ET | May 11, 2015

A visitor to Don Jenkins' dealerships in this north Tennessee city will find a fair share of brawny men, but a dearth of female shoppers. So the dealer's daughter, Casey Jenkins, is doing something about that....
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Sonic to restore customer-pay service revenue

12:01 am U.S. ET | May 11, 2015

Sonic Automotive's warranty work is up so much, it was losing customer-pay service jobs due to lack of capacity. It's changing that now with several tweaks to its service lane....
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EDITORIAL

Listening to dealers should help Nissan in its push for share

12:01 am U.S. ET | May 11, 2015

Nissan is further adjusting its sales incentives for dealers, tweaking a program it heavily revamped a year ago. Jose Munoz, Nissan North America chairman, says he is working with dealers to address their concerns. Such cooperation is crucial in Nissan's drive for a 10 percent U.S. market share by March 2017....
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EDITORIAL

FCA US' education bet

12:01 am U.S. ET | May 11, 2015

Fiat Chrysler's new program to provide free college education for dealership personnel addresses the urgent need for dealerships to stem appallingly high turnover and attract and retain quality employees....
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Orlando dealership taps Hispanic chambers of commerce for email gold

12:01 am U.S. ET | May 11, 2015

Ricky Lopez says the secret to selling cars to Latinos is finding reliable contact information for them. To do that, Lopez, Internet director at David Maus Toyota in Sanford, Fla., said he taps the databases of local Hispanic chambers of commerce and nonprofit organizations to get emails and other information....
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Ads in Spanish can open dealerships' doors

12:01 am U.S. ET | May 11, 2015

With Latinos now buying nearly one in every five new vehicles sold in the United States, dealerships that refuse to cater to that population are missing a big opportunity, say dealers and marketing vendors. With Latinos now buying nearly one in every five new vehicles sold in the United States, dealerships that refuse to cater to that population are missing a big opportunity, say dealers and marketing vendors....
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Q&A: JUSTIN BRUN

E-commerce director: Run to mobile, away from herd

12:01 am U.S. ET | May 11, 2015

Justin Brun co-founder of Dynamic Beacon, a digital agency for auto dealerships, says many dealerships still lack satisfying experiences for shoppers who use smartphones. And many dealership websites aren't Google friendly....
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Dealer awards

12:01 am U.S. ET | May 11, 2015

Dealers featured this week include Michael Seidle, dealer principal at Bill Seidle's Nissan in Miami; Tom Nokes, dealer principal of Antioch Toyota in Antioch, Calif.; and E. Clarke Moseley, dealer principal at Paso Robles Ford in Paso Robles, Calif....
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History under glass

12:01 am U.S. ET | May 11, 2015

Bay King Chrysler-Jeep-Dodge-Ram built a glass-topped tomb beneath the showroom to display a World War II-era Willys MB Jeep. The owners got the idea from a friend's basement wine cellar, which people could see from the first floor....
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REALITY CHECK

Cadillac dealers treading water until de Nysschen's vision materializes

12:01 am U.S. ET | May 10, 2015

Cadillac dealers are caught between the short-term pain of lackluster sales and brand chief Johan de Nysschen's vision of a brighter future....
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Tesla starts small with CPO program

12:01 am U.S. ET | May 9, 2015

Tesla is now selling CPO cars online in 11 US cities, marking the start of a used-car foray that could someday turn into a big money-maker. Tesla says it doesn't see used cars as a way to pad its margins, though that may change as used cars become a larger part of its business....
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Dealertrack, Autobytel digest acquisitions

1:12 pm U.S. ET | May 8, 2015

Dealertrack Technologies and Autobytel, vendors to auto dealers, are benefiting from the hot vehicle-sales market even if they are trying to absorb acquisitions made last year, the companies said in separate earnings announcements this week....
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TrueCar records 33% revenue growth in Q1

8:47 pm U.S. ET | May 7, 2015

TrueCar reported continued revenue growth and another loss in the first quarter, and said it launched its TrueCash incentive program, which allows automakers to target discounts to specific consumers based on where they live, what they drive and what they're shopping for....
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Car salesman gets tryout with Detroit Lions

12:32 pm U.S. ET | May 7, 2015

A car salesman from a dealership in northern Michigan could be making a big career change. Trever Kruzel, 24, works at Fox Motors Negaunee in Michigan's Upper Peninsula, but he could be suiting up with the Detroit Lions if his three-day tryout with the NFL team this weekend goes well....
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Toyota picks 8 stores to sell Mirai hydrogen car

4:02 pm U.S. ET | May 6, 2015

Toyota, seeking a smooth debut this fall for its Mirai hydrogen car, said it will initially sell the car through just eight dealerships in California....
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KAR Auction Q1 net income doubles

3:11 pm U.S. ET | May 6, 2015

KAR Auction Services, parent company of ADESA, said its net income more than doubled to $54.5 million on revenues that increased 8.3 percent to $632.4 million in the first quarter....
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JIM HENRY

BLOG: CFPB plays up auto finance complaints

11:00 am U.S. ET | May 6, 2015

A report released by the Consumer Financial Protection Bureau covering nearly 30,000 military service member complaints over a three-year period shows that although gripes about auto loans were a small part of the mix, they were a large part of the CFPB's enforcement actions....
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JAMIE LaREAU

BLOG: Lithia reaches out to women in step toward industry evolution

12:13 pm U.S. ET | May 6, 2015

Lithia has about 10,000 employees -- a quarter of them are women. But Lithia wants to hire more women at every level and it's doing something about it....
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TALES OF 2 DEALERS

VIDEO: Using service lanes to lift car sales, smartphones to build bonds

12:01 am U.S. ET | May 4, 2015

Two Washington dealers are clicking with consumers in new ways. Dwayne Lane's Family of Auto Centers has found an answer to a nagging question: How can we get more of our service customers to buy new cars? Meanwhile, Ford and Hyundai of Kirkland now snap photos of camera-friendly buyers during the delivery process and load those images onto social media sites as testimonials....
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AutoNation says April sales grew 5.8%

12:52 pm U.S. ET | May 4, 2015

AutoNation said its new-vehicle sales increased 5.8 percent last month from a year earlier, with gains in luxury and domestic brand sales but a loss in its import segment....
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AUTOMECHANIKA CHICAGO TRADE SHOW

Repair shops strive to stay head of the pace

12:01 am U.S. ET | May 4, 2015

Insurance companies are increasingly savvy at reducing payments for repair work. Repair shops say insurers are steering them to aftermarket parts from China and other low-cost countries, which some say are inferior to factory-approved parts....
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California court case reworks technician pay plans

12:01 am U.S. ET | May 4, 2015

Dealers often bemoan California's legal climate. Two of their biggest legal headaches there are labor-law challenges and class-action lawsuits....
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BEST PRACTICES

A Kentucky dealer's cup overfloweth

12:01 am U.S. ET | May 4, 2015

Don Moore turned an old drive-thru pharmacy window into an in-house coffee shop, which serves as a visible symbol of his main philanthropic pursuit: helping the homeless...
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FCA to offer free college education to dealership employees

6:00 am U.S. ET | May 4, 2015

Fiat Chrysler, seeking to curb the industry's “dramatic” turnover rate among dealership employees, said it will offer “no-cost, no-debt” college educations to workers at participating U.S. dealerships....
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Dodge Dart lease subsidies eliminated

12:01 am U.S. ET | May 4, 2015

Fiat Chrysler is telling dealers in one region to consider cutting back orders of the Dodge Dart after the company said it is reducing lease support for the compact car....
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Automotive News
Special Video Report
Toyota's Lentz in Texas: A Lexus regret, fixing 'starved' Scion, the next Prius

Toyota's Lentz in Texas: A Lexus regret, fixing 'starved' Scion, the next Prius

Toyota North America CEO Jim Lentz is a pioneer. He and a handful of other employees moved to north Texas last September to help build the automaker's new U.S. headquarters.
» Watch the Video
     
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