Dealers

FTC launches second crackdown on auto dealer advertising

2:13 pm U.S. ET | Dec. 12, 2014
The Federal Trade Commission today charged two auto dealership groups with violating earlier orders from the FTC to avoid misleading advertising regarding payments and financing, such as improper use of fine print and failure to adequately disclose significant costs....
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GM offers fix on small-car ignitions to prevent stuck keys

6:15 pm U.S. ET | Dec. 11, 2014
General Motors is offering to repair customers' Chevrolet Cobalts and other older small cars to prevent keys from getting stuck in the ignition, but the company said it isn't issuing a recall because the problem doesn't pose a safety risk....
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Janet Barnard named president of Manheim North America

5:34 pm U.S. ET | Dec. 11, 2014
Manheim North America COO Janet Barnard has been named president of the auction company, effective immediately, the company's parent, Cox Automotive, said Thursday....
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Kentucky dealer Sam Swope dies at 88

4:11 pm U.S. ET | Dec. 11, 2014
Sam Swope, who acquired his first auto dealership -- a Dodge and Plymouth store -- in 1952 and went on to build a wide-ranging brand portfolio in Kentucky, died Tuesday, Dec. 9....
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DriveTime names Manheim, low-end vehicle auction as exclusive remarketers

4:07 pm U.S. ET | Dec. 11, 2014
DriveTime has named Manheim and Go Auto Exchange, an auction that specializes in dealer-to-dealer sales of low-end used vehicles, as its exclusive sales outlet for remarketing vehicles....
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JACLYN TROP

Why Honda is touting its new 'Green Dealer' guide

8:00 am U.S. ET | Dec. 11, 2014
Honda is releasing its internal “Green Dealer” guide today to help automakers and other franchised businesses reduce their carbon footprints....
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JIM HENRY

Who distorted what? Wording of CFPB statement will get its own investigation

11:30 am U.S. ET | Dec. 10, 2014
The ombudsman’s office for the Consumer Financial Protection Bureau said it would conduct an independent review into complaints that the CFPB’s press releases don’t match the consent orders they describe -- something auto finance insiders have complained about bitterly but privately, for fear of provoking the bureau.
...
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JAMIE LaREAU

F&I jobs hold a powerful lure for women

11:00 am U.S. ET | Dec. 10, 2014
It seems women are keen to work in the finance and insurance department. In fact, F&I has the highest percentage of women employees in a dealership, after the office/administration department....
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Bergstrom on Buffett, Musk, life as dealer

12:01 am U.S. ET | Dec. 8, 2014
John Bergstrom once begged Roger Smith for a GM franchise. Today the head of Wisconsin's largest dealership group sits on the Green Bay Packer board and counts Warren Buffett as a friend. In this profile, Bergstrom, 67, tips his hat to those who taught him how to treat customers well and gives credit to Tesla's Elon Musk. He also shows healthy respect for a business that “will eat you up if you don't stay on top” of it....
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High salesperson turnover getting worse, study finds

12:01 am U.S. ET | Dec. 8, 2014
In 2013, the average dealership had a 66 percent turnover rate among sales consultants, up 4 percentage points from the previous year and well above the national average for the private sector of 42 percent, the National Automobile Dealers Association's 2014 Dealership Workforce Study found....
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BEST PRACTICES

Creative pairing: 2 dealers innovate as partners

12:01 am U.S. ET | Dec. 8, 2014
After toiling to revitalize separate single-point dealerships in the Detroit area, two childhood friends merged and expanded operations to compete with larger groups. "It's not an acquisition, but a partnership," says Sam Slaughter. The distinction is key....
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Toyota parts delivery scores with dealers

12:01 am U.S. ET | Dec. 8, 2014
Parts Director Danny Perez saves $100 to $400 a day in rental-car costs thanks to Same Day Service, a parts distribution program run by Toyota Motor Sales U.S.A. Inc....
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25 with Toyota

Dealers

12:01 am U.S. ET | Dec. 8, 2014
Jim Brown, dealer principal at Classic Toyota-Scion in Mentor, Ohio, receives a 25-year award for Toyota from Scott Wracher, Toyota Motor Sales U.S.A.'s Cincinnati regional general manager....
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LETTER TO THE EDITOR

Emerging retail tech helps sell EVs

12:01 am U.S. ET | Dec. 8, 2014
Dealers should tailor emerging retail technology to customer needs and preferences that change as vehicle technology changes....
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LETTER TO THE EDITOR

Why I won't be at the conference

12:01 am U.S. ET | Dec. 8, 2014
A full-page ad on Page 60 of the Nov. 10 issue requests our attendance at the Automotive News World Congress. Among the featured speakers, though, are two whose business models undermine the highly successful and competitive franchise system....
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EDITORIAL

Time to turn off threat and disable recalled airbags

12:01 am U.S. ET | Dec. 8, 2014
Dealerships should prepare to turn off potentially explosive airbags. And the government should support that....
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Dealerships grapple with regulations allowing service dogs

12:01 am U.S. ET | Dec. 7, 2014
Dealerships can face litigation if they don't know the rules about how to deal with customers who require service dogs. The issue is complicated by people who claim, incorrectly, that their pets are service dogs. But that doesn't get businesses off the hook....
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GM replacing keys on 2014-15 trucks to prevent ignition shutoff

1:07 pm U.S. ET | Dec. 5, 2014
GM is replacing ignition keys on its newest trucks because of a design problem that can cause the shift lever to bump the key and shut off the engine. GM said its investigators determined that the issue was not a safety defect because it occurs only when the driver has a foot on the brake and is shifting gears. Rather than a safety recall, GM issued a technical service bulletin to dealers on Nov. 6, instructing them to replace keys for customers who complain of a problem....
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AutoNation sales up 6% in November

3:19 pm U.S. ET | Dec. 3, 2014
Strong truck sales helped AutoNation to a 6 percent increase in new-vehicle sales in November. New-vehicle sales for AutoNation, the country's largest dealership group, were 27,055 in November, with increases from all of the company's operating segments....
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JIM HENRY

Auto finance benefits from looser purse strings

12:01 am U.S. ET | Dec. 3, 2014
U.S. households have closed the book on a “deleveraging period,” the government's fancy way of saying households have quit spending less and saving more. And that's good news for auto financing....
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Dealers offer better hours, but still see high sales turnover, NADA study finds

8:00 am U.S. ET | Dec. 3, 2014
U.S. car dealerships are making progress in offering employees a better work-life balance, but continue to face challenges in retaining sales staff and recruiting women. Those were some key findings in the National Automobile Dealers Association's third annual Dealership Workforce Study released today....
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NOVEMBER U.S. AUTO SALES

Light trucks, holiday discounts drive volume up 5%

8:00 am U.S. ET | Dec. 2, 2014
Spurred by a 20 percent gain at Chrysler Group and aided by Black Friday discounts and light-truck demand, U.S. light-vehicle sales jumped 5 percent last month, pushing the annualized pace of deliveries above 17 million for the second time this year. The seasonally adjusted annual rate of 17.2 million fell shy of August's 17.5 million. But it showed that demand remains robust as the industry winds up its fifth year of recovery since the recession....
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BEST PRACTICES

Mini store wants customers singing its praises

12:01 am U.S. ET | Dec. 1, 2014
Surprising and treating customers to extras is part of a program Mini USA started in July to boost its image as a premium brand....
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NOVEMBER SALES PREVIEW

Black Friday deals could siphon some auto sales from December

7:19 am U.S. ET | Dec. 1, 2014
Black Friday, once associated with big-box retailers and shopping malls, has become a crucial day on the automotive sales calendar. Given robust demand for automobiles and rising prices, the deals are unlikely to hurt automaker's margins, analysts say. Even so, they might pull sales forward from December....
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Group 1 snaps up 3 more dealerships in the UK

3:45 pm U.S. ET | Dec. 1, 2014
Group 1 Automotive Inc. is expanding its presence overseas with the purchase of three BMW-Mini dealerships in the United Kingdom. Terms were not disclosed, but the stores are expected to generate $225 million in annual revenues, Group 1 said in a statement....
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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. Mon., December 15
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