Dealers

Toyota parts delivery scores with dealers

12:01 am U.S. ET | Dec. 8, 2014
Parts Director Danny Perez saves $100 to $400 a day in rental-car costs thanks to Same Day Service, a parts distribution program run by Toyota Motor Sales U.S.A. Inc....
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25 with Toyota

Dealers

12:01 am U.S. ET | Dec. 8, 2014
Jim Brown, dealer principal at Classic Toyota-Scion in Mentor, Ohio, receives a 25-year award for Toyota from Scott Wracher, Toyota Motor Sales U.S.A.'s Cincinnati regional general manager....
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LETTER TO THE EDITOR

Emerging retail tech helps sell EVs

12:01 am U.S. ET | Dec. 8, 2014
Dealers should tailor emerging retail technology to customer needs and preferences that change as vehicle technology changes....
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LETTER TO THE EDITOR

Why I won't be at the conference

12:01 am U.S. ET | Dec. 8, 2014
A full-page ad on Page 60 of the Nov. 10 issue requests our attendance at the Automotive News World Congress. Among the featured speakers, though, are two whose business models undermine the highly successful and competitive franchise system....
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EDITORIAL

Time to turn off threat and disable recalled airbags

12:01 am U.S. ET | Dec. 8, 2014
Dealerships should prepare to turn off potentially explosive airbags. And the government should support that....
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Dealerships grapple with regulations allowing service dogs

12:01 am U.S. ET | Dec. 7, 2014
Dealerships can face litigation if they don't know the rules about how to deal with customers who require service dogs. The issue is complicated by people who claim, incorrectly, that their pets are service dogs. But that doesn't get businesses off the hook....
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GM replacing keys on 2014-15 trucks to prevent ignition shutoff

1:07 pm U.S. ET | Dec. 5, 2014
GM is replacing ignition keys on its newest trucks because of a design problem that can cause the shift lever to bump the key and shut off the engine. GM said its investigators determined that the issue was not a safety defect because it occurs only when the driver has a foot on the brake and is shifting gears. Rather than a safety recall, GM issued a technical service bulletin to dealers on Nov. 6, instructing them to replace keys for customers who complain of a problem....
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AutoNation sales up 6% in November

3:19 pm U.S. ET | Dec. 3, 2014
Strong truck sales helped AutoNation to a 6 percent increase in new-vehicle sales in November. New-vehicle sales for AutoNation, the country's largest dealership group, were 27,055 in November, with increases from all of the company's operating segments....
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JIM HENRY

Auto finance benefits from looser purse strings

12:01 am U.S. ET | Dec. 3, 2014
U.S. households have closed the book on a “deleveraging period,” the government's fancy way of saying households have quit spending less and saving more. And that's good news for auto financing....
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Dealers offer better hours, but still see high sales turnover, NADA study finds

8:00 am U.S. ET | Dec. 3, 2014
U.S. car dealerships are making progress in offering employees a better work-life balance, but continue to face challenges in retaining sales staff and recruiting women. Those were some key findings in the National Automobile Dealers Association's third annual Dealership Workforce Study released today....
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NOVEMBER U.S. AUTO SALES

Light trucks, holiday discounts drive volume up 5%

8:00 am U.S. ET | Dec. 2, 2014
Spurred by a 20 percent gain at Chrysler Group and aided by Black Friday discounts and light-truck demand, U.S. light-vehicle sales jumped 5 percent last month, pushing the annualized pace of deliveries above 17 million for the second time this year. The seasonally adjusted annual rate of 17.2 million fell shy of August's 17.5 million. But it showed that demand remains robust as the industry winds up its fifth year of recovery since the recession....
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BEST PRACTICES

Mini store wants customers singing its praises

12:01 am U.S. ET | Dec. 1, 2014
Surprising and treating customers to extras is part of a program Mini USA started in July to boost its image as a premium brand....
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NOVEMBER SALES PREVIEW

Black Friday deals could siphon some auto sales from December

7:19 am U.S. ET | Dec. 1, 2014
Black Friday, once associated with big-box retailers and shopping malls, has become a crucial day on the automotive sales calendar. Given robust demand for automobiles and rising prices, the deals are unlikely to hurt automaker's margins, analysts say. Even so, they might pull sales forward from December....
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Group 1 snaps up 3 more dealerships in the UK

3:45 pm U.S. ET | Dec. 1, 2014
Group 1 Automotive Inc. is expanding its presence overseas with the purchase of three BMW-Mini dealerships in the United Kingdom. Terms were not disclosed, but the stores are expected to generate $225 million in annual revenues, Group 1 said in a statement....
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GM recalls more than 300,000 SUVs, sedans for headlamps that go dark

2:45 pm U.S. ET | Dec. 1, 2014
General Motors is recalling 316,357 older-model SUVs and sedans for a problem with malfunctioning headlamps....
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Buy-sells skyrocket, in dollars and deals

12:01 am U.S. ET | Dec. 1, 2014
This year's buy-sell market is on track to be the most active since 2004, in both number of deals and total dollars, two newly released reports say....
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Dealers

12:01 am U.S. ET | Dec. 1, 2014
Dealers featured this week include James Benson, owner of Benson Chrysler-Dodge-Jeep in Greer, S.C.; Robert Morehead, dealer at Morehead Honda in Newburgh, N.Y.; Bob Moran, dealer principal of Acton Toyota of Littleton in Littleton, Mass.; Patricia King, CEO of Sunny King Toyota in Anniston, Ala.; and David Burdick and Kevin Burdick, owners of Burdick Ford in Central Square, N.Y....
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Hendrick's new academy grows talent from within

12:01 am U.S. ET | Dec. 1, 2014
Hendrick Automotive Group Chairman Rick Hendrick developed the Hendrick Leadership Academy in 2013 as a way to build a strong bench of future company leaders. It seems to be working. Next month, 21 students will make up the first graduating class, and seven of them are in line to be general managers at Hendrick stores....
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Not in Kansas anymore

12:01 am U.S. ET | Dec. 1, 2014
On Nov. 17, Scholfield Honda, in Wichita, Kan., received an email from Robert Farrell of Aberdeen, N.C., saying one of the dealership's promotional balloons had landed in his backyard -- about 1,180 miles from Wichita....
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One-stop tool helps techs complete Toyota repairs

12:01 am U.S. ET | Dec. 1, 2014
Toyota Motor Sales U.S.A. has created collision-repair software that gives body shop technicians one-stop access to parts information, repair instructions and technical information....
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Hendrick aims to keep legacies rolling

12:01 am U.S. ET | Dec. 1, 2014
Taking care of legacy employees is critical for closing the acquisition of a dealership, buy-sell advisers say....
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BILL COLE, DEALER, COLE AUTOMOTIVE GROUP

A voice for dealers, business in West Virginia Senate

12:01 am U.S. ET | Dec. 1, 2014
Dealer Bill Cole, 58, is poised to become president of the West Virginia Senate next year, and the state's lieutenant governor....
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JOHN DARVISH, CEO, DARCARS AUTOMOTIVE GROUP

DARCARS' new leadership regroups to grow in U.S., beyond

12:01 am U.S. ET | Dec. 1, 2014
DARCARS has bought limited rooftops over the past 10 years, but Darvish intends to double the company's size -- whether through acquisitions or revenue or both -- in the next five years....
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EDITORIAL

Discrimination? Share the data

12:01 am U.S. ET | Dec. 1, 2014
Did federal regulators use reliable data analysis to conclude that dealers may be discriminating in their lending practices? A new study commissioned by the American Financial Services Association, a lender group, challenges the statistical method used by the Consumer Financial Protection Bureau....
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KEITH CRAIN

Recalls: Dealers in the hot seat

12:01 am U.S. ET | Dec. 1, 2014
Say you're a dealer. You have a new car on your lot and discover that the model has been recalled for a severe safety problem. Replacement parts may not be available for months. Are you supposed to just park it in the back lot? There are many knotty questions to sort out....
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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, 5th-generation dealer Jamie Richter, acting on his dad's advice, has taken luxury-hotel touches and applied them to his newly built showroom. Mon., December 15
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