Dealers

BEST PRACTICES

JM Lexus drops middleman to speed sales

12:01 am U.S. ET | April 14, 2014
Eliminating the middleman from negotiating has helped JM Lexus cut the time a customer spends in the store after deciding to buy a specific vehicle to 2.5 hours from 3.5 hours, including delivery. It also is among the reasons that the Margate, Fla., dealership has kept its title as the world's largest-volume seller of new Lexus vehicles for 22 straight years.... Read More »

 

Dealers see parts trickle in for recall repairs

4:14 pm U.S. ET | April 11, 2014
Most General Motors dealers continue to wait as parts that were expected to arrive this week to repair faulty ignitions on millions of recalled small cars only trickle in. The wait is disruptive to business, some dealers said today. They are working hard to keep customers informed and patient with the repair process, they said, adding that when the parts do arrive, service shops and technicians stand ready.... Read More »

 

Mustang made Galpin Motors a power player

8:32 am U.S. ET | April 11, 2014
In early 1964, Galpin Motors was a small dealership with a two-car showroom in San Fernando, Calif., northwest of Los Angeles. Then the Mustang thundered into the Ford lineup and nothing would be the same.... Read More »

 

THE GM RECALL

GM raises recall charge to $1.3 billion, adds lock cylinder to part replacement

2:16 pm U.S. ET | April 10, 2014
GM said it now expects to take a $1.3 billion charge in the first quarter related to its ignition-switch recall, as it expanded the scope of the recall to fix a problem that has caused some drivers' keys to fall out of the ignitions while their cars are on. The amount of the charge revealed today increases GM's March 31 estimate of $750 million by more than 70 percent. In addition to replacing the ignition switches on 2.... Read More »

 

Chevy dealership in Missouri sues customer over disputed repair bill

5:49 pm U.S. ET | April 10, 2014
Jim Butler Chevrolet in suburban St. Louis is suing a customer who took issue with the repair bill for his Chevrolet Malibu, and is seeking $25,000 in damages. Dwayne Cooney took his vehicle to the dealership for service after hours on Jan. 31 because the key fob wouldn't work, the tire pressure monitor light remained on and an airbag warning light had illuminated.... Read More »

 

ADP Dealer Services to spin-off and go public

11:07 am U.S. ET | April 10, 2014
ADP Dealer Services, a dealer software giant, is poised to become an independent public company, according to a statement today by parent company ADP. The board of directors of ADP approved the spinoff, the statement said.... Read More »

 

Cadillac, Buick top service satisfaction rankings for 1st time

1:00 pm U.S. ET | April 9, 2014
Cadillac overtook Lexus to top a survey of customer satisfaction with luxury dealership service departments, giving General Motors twin victories in a study by JD Power and Associates. Buick led the mainstream category, ahead of GMC and Chevrolet in the top five.... Read More »

 

Ford F-150 engineer says some ideas were too much to execute

3:56 pm U.S. ET | April 9, 2014
In Ford's five-year effort to strip weight from the 2015 F-150 pickup, some ideas were considered just too big of a stretch, chief engineer Pete Reyes said today. For example, engineers had considered using a front-frame crossmember -- which provides rigidity and lateral strength -- made of magnesium, an expensive metal that is lighter and stronger than either aluminum or steel.... Read More »

 

Weather-related rail congestion keeps vehicles parked near factories

2:48 pm U.S. ET | April 9, 2014
Across the Rust Belt, thousands of freshly built cars, pickups and SUVs are parked, waiting for a ride that’s late. A brutal winter and the highest automotive production in a decade have strained railroads and moved automakers to use more expensive over-the-road trucks to get their vehicles to dealerships.... Read More »

 

VW orders U.S. dealers to stop selling cars with new engine

9:55 am U.S. ET | April 9, 2014
Citing the risk of a leak in the transmission oil cooler, Volkswagen of America has ordered dealers in the United States to stop selling newer cars equipped with an automatic transmission and VW’s most common engine, the 1.8-liter EA888. The stop-sale order, sent to dealers Tuesday, applies to cars produced after Feb. 1. VW spokesman Scott Vazin said the problem arose when a supplier changed the specifications of an O-ring linking the transmission oil cooler to the transmission.... Read More »

 

JIM HENRY

Misleading sales ads hurt F&I

12:01 am U.S. ET | April 9, 2014
State and federal regulators have cracked down this year on misleading dealership advertising. In just about every case, their complaint was that the advertising failed to adequately disclose financial terms or hidden costs.... Read More »

 

Washington governor signs Tesla compromise bill

6:09 pm U.S. ET | April 8, 2014
Washington state officially approved Tesla's direct-sales model last Thursday, when Gov. Jay Inslee signed a bill allowing the electric-vehicle maker to continue selling its cars through its own, factory-owned showrooms instead of franchised dealerships in the state.... Read More »

 

New-vehicle sales driven by off-lease volume, Manheim analyst says

7:42 am U.S. ET | April 8, 2014
New-vehicle sales increases are being supported by consumers returning to the market as their vehicle leases expire, not just pent-up demand from the recession years, said Tom Webb, chief economist at Manheim.... Read More »

 

Longtime J.D. Power exec Tucker named CEO of DealerRater.com

9:00 am U.S. ET | April 8, 2014
Online car dealer review site DealerRater has named Gary Tucker as the company's first CEO, taking on the role split between founder Chip Grueter and Vice President Jamie Oldershaw since 2002.... Read More »

 

GM dealers field calls, manage inventory while waiting for recall parts

4:12 pm U.S. ET | April 8, 2014
General Motors estimates repairs to 2.6 million small cars affected by a massive recall will not start until next week -- not this week as originally expected. Some dealers are fielding dozens of calls daily from customers wanting to know when their car will be fixed.... Read More »

 

Ford recalls nearly 435,000 vehicles for rusting frame parts, faulty seats

6:00 pm U.S. ET | April 7, 2014
Ford is recalling 385,762 model-year 2001-2004 Escape SUVs due to rust that could cause the separation of the lower control arm from the subframe of the vehicle. In an unrelated recall, NHTSA announced that Ford is recalling 48,960 model-year 2013-2014 Ford Fusion, Lincoln MKZ, Ford Escape and C-Max vehicles to replace seatback frames that are not up to NHTSA standards.... Read More »

 

TrueCar pairs Krafcik, dealers

12:01 am U.S. ET | April 7, 2014
Now that John Krafcik is on the TrueCar Inc. board of directors and the company has announced plans for an initial public offering of stock, the former CEO of Hyundai Motor America says he's eager to start talking with dealers.... Read More »

 

LETTER TO THE EDITOR

Is Tesla wasting time? Maybe not

12:01 am U.S. ET | April 7, 2014
Just because Automotive News' entire readership is scared is no reason to declare it a waste of time, energy and money.... Read More »

 

GM tablet tool aims to lift service revenue

12:01 am U.S. ET | April 7, 2014
About 1,200 General Motors dealerships have begun using a tablet tool, part of a software program called Service Workbench, that lets service advisers quickly pull up a vehicle's history, whip through an inspection and point out a menu of factory-recommended maintenance items.... Read More »

 

AutoNation wants more service lane hospitality

12:01 am U.S. ET | April 7, 2014
AutoNation Inc., the country's biggest dealership group, is recruiting service advisers among restaurant waiters and other service-industry workers, part of a new plan to reduce turnover in a key position.... Read More »

 

BEST PRACTICES

Prepping Hyundai for its close-up

12:01 am U.S. ET | April 7, 2014
As long as drivers are idling on the perennially congested Interstate 405 freeway, Hani Nassif figures, they may as well be checking out some Hyundais. Nassif is general manager of Win Hyundai in Carson, Calif., a dealership that recently invested $5 million in a new facility that includes a glass display case to spotlight its products for stalled commuters.... Read More »

 

Sen. McCaskill: GM ignition switch case could lead to criminal charges

3:26 pm U.S. ET | April 6, 2014
GM should make restitution to victims' families and face criminal action if merited for the way it handled defective ignition switches that caused fatal auto accidents, U.S. Senator Claire McCaskill of Missouri said on Sunday.... Read More »

 

LINDSAY CHAPPELL

Why GM dealers have a chance to shine

7:30 am U.S. ET | April 5, 2014
There's no getting around the fact that GM is taking a clubbing right now. A huge recall, several lawsuits, a blistering congressional hearing, apologies to consumers, potential criminal investigations -- it's all bad. But then there are the retailers.... Read More »

 

Dealers unite behind Barra as damage control shifts to them

6:49 am U.S. ET | April 5, 2014
General Motors dealers applauded CEO Mary Barra's testimony on Capitol Hill this past week as she took the national stage in the ignition-switch recall storm. Now, the dealers know, attention will turn to them as parts to repair the switches start arriving in service bays this week. Dealers are lining up service technicians and loaner vehicles, even though they're unsure how many vehicles will be brought in.... Read More »

 

Krafcik at TrueCar: Hands-on, but not a full-time gig

5:39 pm U.S. ET | April 4, 2014
John Krafcik's role at TrueCar will be to help advise and consult the vehicle pricing and purchasing service, but it is not a full-time position.... Read More »

 

Subscribe
Latest digital edition
Digital Edition Archive
Table of Contents
 Automotive News
News by Brand


Rocket Fuel