Dealerships

ADP Dealer Services to spin off, go public

12:01 am U.S. ET | April 14, 2014
Hot U.S. auto sales and the rise of online shopping have triggered a frenzy of merger and capital-raising activities among auto-retailing vendors.... Read More »

 

Dealers

12:01 am U.S. ET | April 14, 2014
Dealers featured this week include members of the Cifaldi family at Cifaldi Motors (Chrysler-Dodge-Ram-Jeep) in Cumberland, Wis.; and Anthony Galardi, AnnaLynn Wheeler and Stephen Wheeler of A-1 Toyota in New Haven, Conn.... Read More »

 

New route to Google in-store reviews

12:01 am U.S. ET | March 31, 2014
Two years ago, suspecting deceit, Google deleted virtually all customers' reviews of auto dealerships that were sent from dealerships' computers. But the debate about in-store reviews continues to rage.... Read More »

 

Dealers

12:01 am U.S. ET | March 31, 2014
Dealers featured this week include Matt and Bill Thomas of Subaru of Bend in Bend, Ore.; and George Harte Jr., of Harte Nissan in Hartford, Conn.... Read More »

 

Ohio Senate panel approves bill allowing Tesla retail stores

6:16 pm U.S. ET | March 25, 2014
An Ohio Senate committee approved a bill barring automakers from selling directly to consumers except for three stores operated by Tesla Motors. The compromise was approved by Tesla and the Ohio Automobile Dealers Association, which had sought to block the automaker's sales model, said Senator Scott Oelslager, the committee chairman.... Read More »

 

DCH program aims to hire, promote women

12:01 am U.S. ET | March 24, 2014
DCH Auto Group is focused on recruiting and training more female employees. In late 2012, the South Amboy, N.J., dealership group formed the Professional Women's Association to study how it can better attract, retain and advance women employees, initially at its East Coast stores.... Read More »

 

GM asks Ohio governor to not allow 'different set of rules' for Tesla stores

4:27 pm U.S. ET | March 21, 2014
GM earlier this month sent a letter to Ohio Gov. John Kasich expressing concerns into whether the state was going to permit electric-vehicle maker Tesla Motors Inc. to expand beyond its two Ohio storefronts.... Read More »

 

For GM dealers: Simple fix, complex sales job

12:01 am U.S. ET | March 17, 2014
Amid a barrage of investigations and bad press, General Motors' battle to reassure customers over its handling of the ignition-switch recall soon will expand to a new front: its dealerships.... Read More »

 

Top groups add stores and sales

12:01 am U.S. ET | March 17, 2014
The nation's largest dealership groups, both public and private, are bulking up -- adding stores and grabbing a larger share of U.S. new-car and light-truck sales.... Read More »

 

What if overseas sales were excluded?

12:01 am U.S. ET | March 17, 2014
Group 1 Automotive Inc., No. 3 on the Automotive News list of the top 125 dealership groups based in the United States, would drop to No. 5 if the rankings reflected only U.S. sales. Group 1 is one of five dealership groups on the list that reported sales outside the United States.... Read More »

 

Wish you had joined our list

12:01 am U.S. ET | March 17, 2014
Several large, privately held groups that probably would make the Automotive News list of the top 125 dealership groups based in the United States did not respond to our latest survey. That means we can't accurately list them.... Read More »

 

BEST PRACTICES

Loyalty builder: Dealer calls buyers after a sale

12:01 am U.S. ET | March 10, 2014
Jewel Lee Kenley, who runs Ed Kenley Ford near Salt Lake City, calls at least 50 to 60 customers most months; in a good year, she has called as many as 1,000.... Read More »

 

Audi A3 gatherings target young, hip bacon lovers

12:01 am U.S. ET | March 10, 2014
Audi is planning blowout parties April 3 in New York and Los Angeles to mark the launch of the Audi A3, and it wants all of its dealers to throw their own get-togethers that night.... Read More »

 

Throughput tumbles at VW, Infiniti

12:01 am U.S. ET | March 10, 2014
Volkswagen and Infiniti added franchises last year, each raising the franchise count by 4 percent. But their U.S. sales fell, so average sales per franchise tumbled.... Read More »

 

Audi superstore opened by Sonic in Houston

10:04 am U.S. ET | March 7, 2014
A unit of Sonic Automotive has opened the largest Audi dealership in the United States -- a glitzy 142,000-square-foot store in Houston.... Read More »

 

SPLIT DECISION FOR TESLA?

Latest battles in states likely to yield mixed results for Tesla

12:01 am U.S. ET | March 3, 2014
A new round of state legislative battles between Tesla Motors Inc. and dealers looks like a draw so far.... Read More »

 

Watch out, quick-lube shops, here comes VW

12:01 am U.S. ET | March 3, 2014
With improving vehicle quality cutting into dealerships' warranty work, Volkswagen of America wants more of its dealers to open quick-service operations to keep their repair shops busy.... Read More »

 

Sonic's big changes to begin in N.C.

12:01 am U.S. ET | March 3, 2014
Sonic Automotive's iPad-enabled bid to reduce transaction time and transform customers' car-buying experiences kicks off in July in Charlotte.... Read More »

 

Generators keep dealerships humming

12:01 am U.S. ET | March 3, 2014
Electricity is the invisible heart of an automotive dealership.... Read More »

 

How U.S. dealers can boost their margins, according to McKinsey study

11:28 am U.S. ET | Feb. 26, 2014
U.S. dealerships can significantly improve on the industry's average profit margin if they upgrade the capability of sales and service employees and pursue new sales formats, a McKinsey & Co. study concludes.... Read More »

 

KEITH CRAIN

Selling cars today takes a lot of work

12:01 am U.S. ET | Feb. 17, 2014
Once upon a time, selling cars was a fairly straightforward process. Those days are gone forever. Today, there are people from 18 to 80 buying cars, and they all have different needs, which require entirely different sales approaches and processes.... Read More »

 

Porsche dealerships expand as brand's new-car sales rise

12:01 am U.S. ET | Feb. 17, 2014
Porsche's new-car sales have more than doubled in the past four years. Now Porsche dealerships are expanding to accommodate the extra traffic. More than 40 of Porsche's 189 dealerships will expand, upgrade or build new facilities in 2014, said Joe Lawrence, COO of Porsche Cars North America.... Read More »

 

Public retailers scout for U.S. stores

12:01 am U.S. ET | Feb. 17, 2014
Public retailers Group 1 Automotive Inc. and Asbury Automotive Group see opportunities to buy more U.S. dealerships this year and are wasting no time getting started. Group 1 acquired Ford and Hyundai stores in Escondido, Calif., on Jan. 21. The stores are expected to generate $135 million in annual revenues. In early February, Asbury said it bought a Land Rover store in Greenville, S.C., that is expected to add $20 million in annual revenues.... Read More »

 

Ohio dealers launch new front in anti-Tesla battle

12:41 pm U.S. ET | Feb. 13, 2014
Ohio auto dealers are renewing their bid to block Tesla Motors' factory store model.... Read More »

 

BEST PRACTICES

Store mines second-chance sales

12:01 am U.S. ET | Feb. 10, 2014
For Ford dealer Ryan Kirkpatrick, 140 simple characters are rescuing potential sales that otherwise might have gone elsewhere. Three times a month since April 2013, Kirkpatrick's Ryan Ford store in Sealy, Texas, has sent out short e-mail blasts to its so-called "lost" customers, people who shopped for new or used vehicles but didn't buy. They carry direct subject lines such as "Do you want to reprice?" and contain no more than 140 characters.... Read More »

 

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How a Texas Toyota store solved used-car-supply challenge

How a Texas Toyota store solved used-car-supply challenge

Mike Shaw Toyota in Corpus Christi, Texas, needed more used cars. But driving 150 miles to the nearest auction was time-consuming and costly. Mon., April 14
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