Key to success: 'Employee satisfaction index'June 18
RETURN ON INVESTMENTJune 18
LEAVE US A LOANJune 18
How efficiently a dealership runs its loaner fleet can have a big impact on both service customers' satisfaction and the bottom line. Dealerware is a software package that enables dealerships to manage their loaner fleets digitally.
CHAIN REACTIONJune 18
POSITIVE REINFORCEMENTJune 18
BODY BUILDINGJune 18
Most new-vehicle dealerships in the United States don't run body shops. But hundreds more dealerships have gotten into the collision repair game in recent years -- even as others have dropped out -- and that trend appears likely to continue.
CRASH PROGRAMJune 18
ESTIMABLE LIFEJune 18
Dealer anniversariesJune 11
Fiat dealers deserve a better fate than slow starvationJune 11
Fiat Chrysler Automobiles CEO Sergio Marchionne has put to rest any lingering hope that the Fiat brand has a significant future in North America. For long-suffering Fiat dealers in the U.S., the brand's bleak product future is a bitter pill to swallow.