Dealerships

HANNAH LUTZ

BLOG: E-contracting needs standard definition

12:15 pm U.S. ET | Aug. 26, 2015

Although electronic contracting has gained traction, it’s still not widely embraced by dealers.
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AutoNation bets on FCA, smaller markets

12:01 am U.S. ET | Aug. 23, 2015

AutoNation is on pace for its biggest acquisition year since 1999, and CEO Mike Jackson expects to make at least one more dealership purchase this year. Deals announced last week will give AutoNation more Fiat Chrysler stores and more locations in smaller markets....
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HANNAH LUTZ

BLOG: Why industry's trudging tech rep no longer applies

12:15 pm U.S. ET | Aug. 19, 2015

Auto dealers and lenders have a reputation of resisting change, especially when it comes to technology. But maybe that reputation is undeserved now....
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Clout or count? NAMAD debates strategies

12:01 am U.S. ET | Aug. 17, 2015

Minority dealers should consider joining forces with other partners to create bigger dealership groups, said the head of the largest black-owned dealership group in the U.S. That might result in more minorities owning minority stakes in bigger, more successful dealership businesses, he added....
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FCA takes guesswork out of dealers' weighty decisions

6:00 pm U.S. ET | Aug. 16, 2015

Fiat Chrysler is introducing an online analyzer that allows dealers to forecast potential returns from expanding their service operations....
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HANNAH LUTZ

BLOG: A case for using single staffer for sales, F&I

11:45 am U.S. ET | Aug. 12, 2015

At Barry Chrysler-Dodge-Jeep- Ram in Ephrata, Wash., store owner Denver Morford wants customers to work with the same employee throughout the entire purchase process to build a relationship and customer retention....
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BEST PRACTICES

It takes green to go green at dealership

12:01 am U.S. ET | Aug. 10, 2015

It takes money to go green. At Thoroughbred Ford in Kansas City, Mo. around 500 incandescent lights above the lot are being replaced with expensive industry grade LED bulbs at a cost of more than $100,000. E-Commerce Director George O'Sullivan cites the new bulbs as the most prominent of Thoroughbred's efforts to green up the way it does business....
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Dealers

12:01 am U.S. ET | Aug. 10, 2015

Dealers featured this week include Kip Lager, president of Lager's Inc. (Chrysler-Dodge-Jeep-Ram) in St. Peter, Minn.; David and Doug Waikem of Waikem Honda in Massillon, Ohio; and David Halvorson, dealer principal at American Chevrolet in Modesto, Calif....
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Cadillac works to revise dealer incentives

1:54 pm U.S. ET | Aug. 7, 2015

Two main elements of Johan de Nysschen’s plan to rehabilitate Cadillac’s image are to tighten dealers’ inventories and quash their sell-at-any-cost mentality. There’s a big problem though....
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AutoCanada Q2 net grows 5.4%, but same-store results decline

12:14 pm U.S. ET | Aug. 7, 2015

AutoCanada said its second-quarter net rose 5.4 percent to $13.5 million Canadian (US$10.9 million), as gains from newly acquired dealerships offset economic headwinds in western Canada's oil patch....
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Lexus experiments with no-haggle dealer pilot, Bracken says

11:39 am U.S. ET | Aug. 5, 2015

Lexus is piloting a haggle-free pricing program with 12 of its 236 U.S. dealers this year, says Jeff Bracken, general manager of Toyota Motor Sales U.S.A.'s Lexus Division....
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HANNAH LUTZ

BLOG: Bill limiting CFPB has long road to becoming law

12:30 pm U.S. ET | Aug. 5, 2015

The U.S. House Financial Services Committee last week moved a bill that would limit the Consumer Financial Protection Bureau's guidance over auto lending. But dealers and lenders should hold off on the celebrations....
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TrueCar hit with another dealer lawsuit

3:01 pm U.S. ET | July 31, 2015

A group of 100 auto dealerships that are part of TrueCar's network are suing the online car-buying service for not disclosing to consumers the nature of the fees that dealers pay the company for each sale....
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HANNAH LUTZ

BLOG: AutoNation, Group 1 are neck and neck in F&I race

12:30 pm U.S. ET | July 29, 2015

AutoNation overtook former frontrunner Group 1 Automotive for the top spot among the public retailers in F&I profit per vehicle in the second quarter. Or did it? It depends on how you measure....
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JASON STEIN

Store renovation blues are back

12:01 am U.S. ET | July 27, 2015

If you think you've just been transported to February 2012, you're right. Dealership renovations are hotter than the dealers who are steaming mad about them....
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BEST PRACTICES

Tomes' 10-foot rope a measure of success

12:01 am U.S. ET | July 27, 2015

At Bob Tomes' Ford and Subaru stores in McKinney, Texas, any staffer who gets within 10 feet of a customer must greet them and ask them about their experience and whether they can help. Workers are empowered to fix problems, and the customer satisfaction scores for the dealerships have gone up....
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Dealers

12:01 am U.S. ET | July 27, 2015

Dealers featured this week include members of the Brasher family at Brasher Motor Co. (Buick-Chevrolet-GMC) in Weimar, Texas; Hilary Haron and Randy Haron of Haron Land Rover in Fresno, Calif.; and Joseph Suresky, dealer principal of Suresky Hyundai in Goshen, N.Y....
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VINCE BOND JR.

BLOG: Automakers should deploy mobile ads earlier in purchase cycle, Facebook study finds

9:00 am U.S. ET | July 23, 2015

A Facebook study finds automakers need to reach potential buyers in the digital realm, particularly on mobile devices, earlier in the purchase cycle....
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HANNAH LUTZ

BLOG: How Honda Finance’s settlement could be a win for all retailers

11:30 am U.S. ET | July 22, 2015

At face value, the consent order between Honda Finance and the CFPB over lending practices doesn’t seem like a gift to retailers industrywide, but it could be....
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A LETTER FROM THE PUBLISHER

Best Dealerships To Work For

12:01 am U.S. ET | July 20, 2015

Welcome to our fourth annual celebration of the Best Dealerships To Work For in North America. The final ranking of top dealerships -- from No. 1 to No. 100 -- will be revealed at a ceremony Oct. 14 at the Four Seasons Hotel in Chicago, where Automotive News will honor the dealerships on the list....
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Dealers

12:01 am U.S. ET | July 20, 2015

Dealers featured this week include Walter Kienle, of Walter’s Automotive in Riverside, Calif.; and Tracy Farmer, of Oxmoor Toyota in Louisville, Ky....
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VW plans parts warehouse serving West Coast dealerships

10:35 am U.S. ET | July 17, 2015

Volkswagen Group of America will spend $6.8 million to open a new parts distribution center in Sacramento, Calif., to serve dealers in the Pacific northwest and northern California, the company said today....
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HANNAH LUTZ

BLOG: In dealer-reserve debate, CFPB, NADA and American Honda Finance strive to move ball

11:30 am U.S. ET | July 15, 2015

The debate over dealer-arranged auto loans has taken on new dimensions in recent weeks with various stakeholders seeking the upper hand....
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Dealers

12:01 am U.S. ET | July 13, 2015

Dealers featured this week include members of the Sari family at Columbia Ford in Longview, Wash.; Paul and Gerald Duncan of Duncan Chrysler-Dodge-Jeep in Rocky Mount, Va.; Al Hendrickson Sr., former dealer principal at Al Hendrickson Toyota in Coconut Creek, Fla., and Al Hendrickson Jr., current dealer principal; Hal Roeder, president of Buddenhagen's Ford in Hortonville, N.Y.; and Brian Hutchens Sr., dealer operator at Hutchens Chevrolet in Newport News, Va....
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HANNAH LUTZ

BLOG: Has high court raised bar for CFPB in auto bias cases?

12:01 am U.S. ET | July 8, 2015

From the outside, the Supreme Court's ruling last month upholding disparate impact claims in housing discrimination lawsuits may look like a headache for auto dealers, but a provision in the decision could give the Consumer Financial Protection Bureau a hurdle that could work in dealers' favor....
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