Certified-Used Programs

Service lanes can become source of used-car inventory

12:01 am U.S. ET | Feb. 3, 2014
Brian Benstock has found that his own service department is the best place to shop for used vehicles. When the general manager of Paragon Honda in Woodside, N.Y. needs a used car or truck of a certain model year, color and trim level, he searches his database and invites owners of those vehicles into his service department. He offers them discounts on maintenance work.... Read More »


Used-car prices likely to end 5-year rise

12:01 am U.S. ET | Feb. 3, 2014
Used cars should get cheaper in 2014 after five years of consistently rising prices, in part because more vehicles are coming off lease this year, NADA economists say. Analysts at NADA Used Car Guide say this is not a sign of a bursting bubble. But a report from a used-vehicle auction company warns that the industry must hone its remarketing processes.... Read More »



Taking certified-used sales to the next level

12:01 am U.S. ET | Jan. 20, 2014
As expected, certified used-vehicle sales set a record in 2013. Though the programs generally are very successful, the leaders of some dealer councils say there is room for volume growth and better execution.... Read More »



Wanted: New ways to acquire used cars

12:01 am U.S. ET | Jan. 20, 2014
In 2014, the supply of used vehicles, especially late-model ones, will increase. But dealers say they will continue to be creative and aggressive in procuring used cars. After all, the supply still will be well short of peak levels. And down the road, Sonic Automotive Inc. plans a chain of used-only stores, akin to the CarMax Inc. model, which will siphon used cars from the market. So the old tried-and-true ways of procuring used-vehicle inventory won't be enough.... Read More »



Count on them: Death, taxes and used vehicles

2:48 pm U.S. ET | Jan. 15, 2014
Death and taxes are two things we know we can count on. Here's one more: The new cars and trucks on display this week at the Detroit auto show will become used vehicles someday. That's why analysts from Kelley Blue Book and NADA Used Car Guide spent time at the show studying what's coming down the road.... Read More »



Overproduction, hefty spiffs sink residuals of Cadillac ATS

12:01 am U.S. ET | Jan. 13, 2014
A year ago, the ATS had among the highest residual ratings in the competitive compact luxury market, better than those of the BMW 3 series. But ALG's latest ratings put it toward the bottom of the pack, citing an overly ambitious volume forecast that left Cadillac dealers with inventories routinely exceeding a 140-day supply, more than double the level that's considered healthy.... Read More »


Certified-used sales soar, and '14 looks even better

12:01 am U.S. ET | Dec. 23, 2013
Sales of certified used vehicles are heading for a record 2 million-plus units this year, pumped up by more off-lease vehicles returning to the market and by manufacturers' program enhancements. And sales will go even higher next year, predict industry watchers and certified used vehicle program managers at automakers.... Read More »


Humans optional: A vending-machine concept to sell used cars

12:01 am U.S. ET | Dec. 9, 2013
A new venture called Carvana is trying out what the owner calls a "vending machine" for used cars.... Read More »


More than half of new-car shoppers would consider CPO, study says

12:04 pm U.S. ET | Dec. 5, 2013
More than half of new-car shoppers are willing to consider buying a certified pre-owned vehicle, up from 43 percent a year ago, an AutoTrader.com study released today says.... Read More »


Nissan adds Leaf to certified-used program

12:01 am U.S. ET | Sept. 23, 2013
Nissan is adding the Leaf electric car to its certified used-vehicle program, a move aimed at reassuring consumers who are considering whether to buy a secondhand battery-powered car.... Read More »


Certified sales on track for 1st-half record

12:01 am U.S. ET | June 24, 2013
Sales of certified used vehicles rose at a double-digit clip in the first five months of the year, stoked by more off-lease vehicles re-entering the market, stepped-up marketing support and improved warranties.... Read More »


Certified-used Leafs coming -- but at what price?

12:01 am U.S. ET | June 17, 2013
Two years after Nissan started selling the Leaf electric vehicle, Nissan is puzzling over a new question: how to sell the car when it comes back used. Nissan hasn't offered the Leaf through its certified-used program because there weren't enough cars returning. But with the first two- and three-year leases starting to expire, Nissan plans to add the Leaf to its certified-used program this summer.... Read More »


Dealers can offer free SiriusXM trial to service customers

11:05 am U.S. ET | June 13, 2013
SiriusXM Radio is launching a program this summer that allows dealers to offer a complimentary two-month SiriusXM subscription to qualifying service customers.... Read More »


Exec: Changes in Volvo program will pay off

12:01 am U.S. ET | May 27, 2013
Changes that Volvo Cars of North America made this year to its certified used-vehicle program have yet to pay off. But things are moving in the right direction, says Steve Golow, Volvo pre-owned car-line manager.... Read More »


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How a Texas Toyota store solved used-car-supply challenge

How a Texas Toyota store solved used-car-supply challenge

Mike Shaw Toyota in Corpus Christi, Texas, struggled to find good used cars. So it started providing free appraisals to service customers and offered to buy their vehicles on the spot. Mon., April 14
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