Attempted murder? How store struck backMon, 02, May 2016
When an online review falsely accused Huntington Beach Mazda's staff of attempted murder and elderly abuse, dealer John Patterson went into action to mitigate the damage.
Texting system reduces service dissatisfactionMon, 11, Apr 2016
Gorno Ford's service department uses texting to communicate with customers, carrying out the entire repair order from approval to payment.
Motorcycle, auto stores ride in tandemMon, 25, Apr 2016
By leveraging the market expertise and used sales operation of its Harley-Davidson dealership, Sheehy Auto Stores now has a more efficient way to handle motorcycle trade-ins.
With free services, 'business is exploding'Mon, 18, Apr 2016
Priority Auto Group CEO Dennis Ellmer challenged his managers to give customers free maintenance for life, and the growth never stopped.