Embracing the committed online shopperAug. 21
Dealership thought its workers were happy. They weren't.Aug. 14
Techs work in teams, and the dealership scoresAug. 7
Stores get customers in sync with carsJuly 31
Officials at the Jack Demmer dealerships realized they needed to address the frustration of buyers struggling with the technology Ford has been packing into its dashboards. Seminars have been the answer.
Van plan centers on serviceJuly 24
Store's ambiance starts with a signature scentJuly 17
Oil change comes with lunch, manicureJuly 8
Dealer Paula Lohse and her team chose the "Women's Wednesday" program as a way to support women in the community. Many are the sole caretakers of their homes and children while their spouses and partners serve in the military.