Dealer makes waiting customers stewMon, 20, Mar 2017
Cardinale Group tracks social media marketingMon, 13, Mar 2017
FCA program boosts store’s salesMon, 06, Mar 2017
Phone system overhaul boosts profitsMon, 20, Feb 2017
Kunes lets its people promote themselvesMon, 13, Feb 2017
Defensive driving fuels Kia store offensiveMon, 06, Feb 2017
Part defensive driving course, part unofficial r&d lab, part business opportunity. There's really no downside to the B.R.A.K.E.S. program at Hendrick Kia of Concord, in North Carolina, as Service Manager Karri Carbon sees it.
Dealer's Baldrige win was a decade in the makingMon, 30, Jan 2017
Don Chalmers Ford became the first domestic auto dealership to win the Malcolm Baldrige National Quality Award by implementing a business model that helps all employees grow, thrive and contribute to the organization.
Delivering cars delivers customers for storeMon, 30, Jan 2017
Dealership's return policy builds goodwillMon, 23, Jan 2017
The Maguire Family of Dealerships offers the Maguire Family Assurance policy, which guarantees the Ithaca, N.Y., based chain of dealerships will buy back a customer's vehicle if an unexpected life event, such as a family death or job loss, occurs during the first year of ownership.
Dealer's post-Katrina relief effort keeps growingMon, 16, Jan 2017
BEST PRACTICES: Lexus dealership cultivates wrap artistsMon, 09, Jan 2017
JM Lexus began its own wrapping business, JM Custom Creations, with a Lexus LS wrapped in a chrome-like design. Now it takes personal requests from car buyers and commercial orders from outside companies.