Mike Shaw

BEST PRACTICES

Texas store adds used cars from service drive

12:01 am U.S. ET | Aug. 19, 2013
The dealership is having success these days with a new twist on an old retailer practice known as "selling out of the service drive."...
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Special Report
Fewer bosses, Disney savvy, $2 idea lift stores

Fewer bosses, Disney savvy, $2 idea lift stores

A Chrysler Group dealership chain is stripping away layers of management to sell cars faster. A Chevrolet-Cadillac store is enchanting customers through Disney training. Mon., July 21
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