Joseph Agresta Jr.

Joseph Agresta Jr.
Q&A: JOSEPH AGRESTA JR., MERCEDES-BENZ DEALER BOARD

Mercedes dealers boost customer service, profitability

2:00 pm U.S. ET | Jan. 26, 2014
Mercedes-Benz is keeping its focus on customer service, and 70 percent of its dealers will be paid a bonus this year through a new margin structure tied to improving the customer experience, said Joseph Agresta Jr., a New Jersey Mercedes-Benz dealer and chairman of the Mercedes-Benz Dealer Board....
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No. 1 store empowers, retains employees

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Texas dealer Greg May encourages his staffers to provide input and solve problems on their own. Mon., October 20
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