Joseph Agresta Jr.

Joseph Agresta Jr.

Mercedes dealers boost customer service, profitability

2:00 pm U.S. ET | Jan. 26, 2014
Mercedes-Benz is keeping its focus on customer service, and 70 percent of its dealers will be paid a bonus this year through a new margin structure tied to improving the customer experience, said Joseph Agresta Jr., a New Jersey Mercedes-Benz dealer and chairman of the Mercedes-Benz Dealer Board....
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Track, tech events draw crowds to Hoffman stores

Track, tech events draw crowds to Hoffman stores

Hoffman Auto Group holds more than 100 elaborate events annually to attract and retain customers. Some buyers zip around a racetrack in Porsches at 130 mph. Mon., October 27
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