Q&A: DAMON SHELLY, BMW NATIONAL DEALER FORUM
2:00 pm U.S. ET | Jan. 26, 2014
BMW of North America is working on a facilities program for dealerships, says Damon Shelly, a California dealer and chairman of the BMW National Dealer Forum. Initially, dealerships that were built more than a decade ago will have to comply with new standards, he said. BMW also will consider tying more of its dealer margin to customer satisfaction targets....
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