Long hours are the unfortunate realitySept. 25
It's time to rethink hiringAug. 7
Work-life balance? For Gen Z, it's work-life blendAug. 7
Student auto tech contest emphasizes electronics, not 'bull work'June 19
The New York Auto Show included a contest sponsored by local dealers that challenged students from area vocational schools who want to be service techs to identify "bugs" placed in cars. The twist? The bugs have become high-tech viruses instead of, say, closing off a fuel line with a clothespin.
Still a great way to get richMay 15
First Shift: Mazda plan: Keep humans in driver's seatApril 14
Fighting store churn: Engagement, empowerment good places to startFeb. 13
How dealers can hire and keep top talentFeb. 6
In the quest to recruit and retain talent, dealers must create a hiring process and a desirable culture that includes stable pay, good hours and career growth opportunities, experts said at the Automotive News Retail Forum.
Building a diverse staff requires a dealer pushFeb. 6
Many young minorities and women aren't aware of the opportunities in auto retail and never take a serious look at the business. Champions of diversity within the industry say this has to change if dealerships ever expect their employees to reflect the communities they serve.
Having diverse staff is a business booster for one dealership groupFeb. 6
In the Dallas-Fort Worth market, a melting pot of different cultures, the Mac Churchill stores have made hires to accommodate the diverse backgrounds of its consumers. Management believes the more diverse staff has been able to close deals that the store wouldn't have previously gotten.
At small group, hiring is like stocking a bullpenFeb. 6
Customer experience imperative drives changes in hiringJan. 30
SECOND IN A FOUR-PART SERIES: Dealership pay plans and job descriptions are changing amid a growing realization that a positive customer experience comes from flexible employee hours and an atmosphere of teamwork.