First Shift: Mazda plan: Keep humans in driver's seatFri, 14, Apr 2017
Fighting store churn: Engagement, empowerment good places to startMon, 13, Feb 2017
How dealers can hire and keep top talentMon, 06, Feb 2017
In the quest to recruit and retain talent, dealers must create a hiring process and a desirable culture that includes stable pay, good hours and career growth opportunities, experts said at the Automotive News Retail Forum.
Building a diverse staff requires a dealer pushMon, 06, Feb 2017
Many young minorities and women aren't aware of the opportunities in auto retail and never take a serious look at the business. Champions of diversity within the industry say this has to change if dealerships ever expect their employees to reflect the communities they serve.
Having diverse staff is a business booster for one dealership groupMon, 06, Feb 2017
In the Dallas-Fort Worth market, a melting pot of different cultures, the Mac Churchill stores have made hires to accommodate the diverse backgrounds of its consumers. Management believes the more diverse staff has been able to close deals that the store wouldn't have previously gotten.
At small group, hiring is like stocking a bullpenMon, 06, Feb 2017
Customer experience imperative drives changes in hiringMon, 30, Jan 2017
SECOND IN A FOUR-PART SERIES: Dealership pay plans and job descriptions are changing amid a growing realization that a positive customer experience comes from flexible employee hours and an atmosphere of teamwork.
Two racing legends talk dealer shopSat, 28, Jan 2017
Roger Penske, chairman of Penske Automotive Group, and Helio Castroneves, three-time Indy 500 winner, are co-owners of the New Holland Auto Group in New Holland, Pa. They spoke with Automotive News Editor-in-Chief Keith Crain on Saturday.
How dealers can hire and keep top talentThu, 26, Jan 2017
In the quest to recruit and retain talent, dealers must create a hiring process and a desirable culture that includes stable pay, good hours and career growth opportunities, experts said Thursday at the Automotive News Retail Forum in New Orleans.
Fixed ops opportunities for womenMon, 05, Dec 2016
Two of every five service advisers leave each year. How can dealers keep their best ones from burning out?Mon, 21, Nov 2016
Creating a place where people want to work is a win-winMon, 10, Oct 2016
Every dealership must stand ready to question some of the fundamentals of how it does business. Such efforts will pay double: A dealership that molds itself into a rewarding place for millennials and women to work is likely to be a welcoming place for them to shop as well.