Dealership Jobs

Dealers' phones ring again

12:01 am U.S. ET | July 21, 2014
Because of the ubiquitous smart phone, car shoppers are flooding dealerships with phone calls instead of e-mail inquiries. The sudden change in consumer behavior has dealers pushing employees to brush up on an ancient skill: answering the telephone....
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BODY SHOP COMEBACK?

Trade group chief sees growth in dealer-owned operations

12:01 am U.S. ET | July 6, 2014
The share of dealerships operating expensive body shops has shrunk since 2006. But that hasn't stopped some dealers, such as Otto Belovich, who want to be one-stop sources for all their customers' automotive needs....
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LETTER TO THE EDITOR

Invest in a great auto technician

12:01 am U.S. ET | June 9, 2014
Keith Crain's May 26 column, "Eventually, you have to fix cars," has it right about the value of a good technician. It does take "a real technician to keep today's vehicles running."...
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Sputtering auto education leads to skills breakdown

12:01 am U.S. ET | May 19, 2014
Dealership service managers say traditional schools are turning out a generation of auto mechanics whose skills aren't keeping pace with the cars they're assigned to fix....
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Why the buy-sell market is hungry

12:01 am U.S. ET | May 12, 2014
Conditions are ripe for a big buy-sell year. The 2014 pace of dealership consolidation already is almost double that of 2013, one broker says. And the market is likely to stay red-hot....
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Dealers: Money's great, but where's the fun?

12:01 am U.S. ET | May 12, 2014
A growing number of dealers are selling their stores because of the ever-increasing pressures of running a modern-day dealership....
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THINKING BIG

Economies of scale, cost of capital position groups to buy small rivals

12:01 am U.S. ET | May 12, 2014
A lone mid-sized dealership spends $35,000 a year on shop supplies. Across town, a rival store, owned by a large dealership group, spends $30,000 for the same supplies. The big group orders in bulk, earning a 10 to 15 percent discount. That $5,000 difference and others like it add up, making it harder for the single-point store to compete....
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CAPITAL IDEAS

Largest public and private groups are sitting on hoards of cash

12:01 am U.S. ET | May 12, 2014
Those in the buy-sell arena expect heavy activity over the next few years because most of the largest dealership groups, public and private, have amassed hoards of cash....
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AutoNation wants more service lane hospitality

12:01 am U.S. ET | April 7, 2014
AutoNation Inc., the country's biggest dealership group, is recruiting service advisers among restaurant waiters and other service-industry workers, part of a new plan to reduce turnover in a key position....
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DCH program aims to hire, promote women

12:01 am U.S. ET | March 24, 2014
DCH Auto Group is focused on recruiting and training more female employees. In late 2012, the South Amboy, N.J., dealership group formed the Professional Women's Association to study how it can better attract, retain and advance women employees, initially at its East Coast stores....
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More women find careers in service lanes

12:01 am U.S. ET | March 24, 2014
A small but growing number of women are finding a career in the service lanes of car dealerships. The dealers who hire them say women bring a unique skill set to the service department: empathy and strong communication skills for relationship building. Those skills can help build customer loyalty and boost profits....
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BEST PRACTICES

Dealership's interns tackle real-world tasks

12:01 am U.S. ET | July 29, 2013
For many college students, a summer job in the car business might mean washing vehicles or greeting customers. Not at Park Place Dealerships. The Dallas-based dealership group offers paid summer internships to accounting, marketing and information technology majors, along with the usual car fanatics....
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Special Report
Fewer bosses, Disney savvy, $2 idea lift stores

Fewer bosses, Disney savvy, $2 idea lift stores

A Chrysler Group dealership chain is stripping away layers of management to sell cars faster. A Chevrolet-Cadillac store is enchanting customers through Disney training. Mon., July 21
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