Dealership Upgrades

JASON STEIN

Store renovation blues are back

12:01 am U.S. ET | July 27, 2015

If you think you've just been transported to February 2012, you're right. Dealership renovations are hotter than the dealers who are steaming mad about them....
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BEST PRACTICES

Museum, diner celebrate Ford heritage and family-owned store

12:01 am U.S. ET | June 22, 2015

Sanderson Ford in Glendale, Ariz., has a 1950s-style stainless steel diner and a 15,000-square-foot museum of classic cars and memorabilia. The facilities help the dealership connect with the community, hosting fundraisers, car shows and other special events....
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High-rise parts bins ease space crunch

12:01 am U.S. ET | March 2, 2015

Electronic parts storage machines that allow small parts to be stacked vertically and retrieved automatically at the touch of a button or scan of a bar code are gaining acceptance at some dealerships, where square footage is at a premium....
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Porsche dealers eager to upgrade

12:01 am U.S. ET | Feb. 23, 2015

About 150 of the 189 U.S. Porsche dealerships are renovating or expanding as the brand's sales have soared. Porsche Cars North America wants additional showroom and service space from dealers to accommodate the growing number of nameplates in its lineup and the additional vehicles on the road....
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SERVICE MASTERS

Dealerships boost fixed-ops spending to fend off rivals, retain customers

2:00 pm U.S. ET | Jan. 24, 2015

Many dealerships are investing heavily in fixed operations. They are adding service bays, longer hours, dedicated express lanes and technology to boost efficiency. Dealers say the investments are justified by strong profits, a big pool of potential customers who defected to independent shops and national service chains, and opportunities to boost customer satisfaction....
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Mazda targets 11% U.S. sales bump in 2015

5:15 pm U.S. ET | Jan. 23, 2015

Mazda expects an 11 percent jump in U.S. sales this year, aided by the launch of the new CX-3 small crossover and redesigned MX-5 Miata roadster, Mazda executives told dealers Friday at the 2015 NADA convention....
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Toyota's Carter says dealerships must change to look like new customers

1:30 pm U.S. ET | Jan. 22, 2015

Successful auto dealers must make their dealerships look like their future customers with more women, minorities and the young, Toyota's head of automotive operations in the US says....
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LINDSAY CHAPPELL

BLOG: Bad weather will shape future retailing

12:01 am U.S. ET | Nov. 27, 2014

Bad weather has the power to overturn auto industry forecasts and plans and outlooks. And the long-range expectations for worse weather to come could have the power to mess up the industry's neat longstanding practices and traditions....
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SERVICE MASTERS

Dealerships boost fixed-ops spending to fend off rivals, retain customers

12:01 am U.S. ET | Nov. 3, 2014

Many dealerships are investing heavily in fixed operations. They are adding service bays, longer hours, dedicated express lanes and technology to boost efficiency. Dealers say the investments are justified by strong profits, a big pool of potential customers who defected to independent shops and national service chains, and opportunities to boost customer satisfaction....
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BILL LIA: Keep stores modern

12:01 am U.S. ET | Oct. 20, 2014

"People keep asking us for our store designs," says Bill Lia, the 78-year-old CEO of Lia Auto Group in Albany, N.Y., which just finished building its 19th dealership. "We want to keep everything modern and up to date."...
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JAMIE LaREAU

BLOG: How to drive dealers back to Washington, D.C.?

2:03 pm U.S. ET | Sept. 26, 2014

Martens Volvo-Volkswagen were the first car dealerships in Washington, D.C. – and the last....
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