Subaru says dealers are lagging on serviceMay 1
Subaru dealers continue to set sales records in the U.S., but they are not keeping up in their service departments, the brand's U.S. president says.
Cost of GM-mandated digital signage disputedMarch 30
The price tag for complying with a new GM digital-signage mandate might not be as high as thought, at least for smaller dealerships.
GM plans digital signage push across U.S. dealershipsMarch 22
GM plans to make digital signage part of its dealership facility requirements for the first time, starting next year. The signage will tailor marketing messages for Chevrolet, Buick and GMC stores.
Mercedes dealers get relief on renovationsFeb. 20
A pledge by Mercedes-Benz to give U.S. dealers a 10-year moratorium on making facility changes is unusual.
Latest updates: 'Surprisingly smooth'Feb. 20
Mercedes-Benz dealers have just more than 16 months to make facility updates to comply with the automaker's Autohaus2 image program. After a contentious introduction of the original Autohaus standard launched in 2008, this update is going more smoothly.
Goal of JLR store redesign: Break sales-service barrierOct. 3, 2016
Jaguar Land Rover North America's new Arch dealership corporate identity program, rolling out now, showcases shiny, all-enclosed service drives and an effort to almost literally break down the walls separating dealership operations.
Cadillac offers a way out, not a pushSept. 26, 2016
Cadillac says it isn't trying to push small dealers out. It's just giving them a simpler alternative to what brand boss Johan de Nysschen warns will be a “long, arduous and challenging journey.”
Audi's Philadelphia campaignJune 6, 2016
Audi has undertaken a dramatic overhaul of its retail network aimed at strengthening its competitiveness in greater Philadelphia's luxury market. And similar overhauls are occurring in other major markets nationwide as Audi positions itself to join Lexus, BMW and Mercedes-Benz in the highest tier of the U.S. luxury car market.
JLR unveils new store designApril 4, 2016
Jaguar Land Rover is rolling out a new dealership facility standard that's designed to feature both brands in a dual store. The new corporate identity program called Arch is global and mandatory.
Demands on dealers can be perplexingApril 4, 2016
It is perplexing to adhere to all the demands of the manufacturers on all the things we should be doing to advance and improve our position in the marketplace.
Stop and think before you expandMarch 14, 2016
Before you consider facility and/or technician expansion, consider the availability of parts for recalls, overtime work hours for your staff, different organization methods, 24-hour shifts, seven-day work schedules, shop scheduling or some other method for increasing work capacity.
Soaring on the wings of the snowbirdsFeb. 22, 2016
For Rick Case and other Florida dealers, the massive influx of consumers known as snowbirds every winter represents a business opportunity. But they have to compete for it.