J.D. Power U.S. Sales Satisfaction Index

German luxury brands Porsche, M-B and Mini rule the car-buying process

1:00 pm U.S. ET | Nov. 12, 2015

German luxury brands still rule when it comes to satisfaction with the new-car buying process, according to U.S. consumers. Porsche shoved Mercedes-Benz from first to second place in sales satisfaction among luxury brands in J.D. Power's 2015 U.S. Sales Satisfaction Index. For the sixth straight year, Mini ranks highest among mass-market brands....
Read More »

Porsche U.S. chief: Raise customer satisfaction

12:01 am U.S. ET | May 9, 2015

Porsche has been at the top of many automotive customer satisfaction surveys. But that's not enough for US chief Detlev von Platen, who is calling for dealers and the company to improve their performance....
Read More »

Faster is better in F&I, Power survey shows

12:00 pm U.S. ET | Jan. 22, 2015

The latest J.D. Power Sales Satisfaction Index Study underscores how important it is to get customers in and out of the F&I office as quickly as possible....
Read More »