J.D. Power U.S. Sales Satisfaction Index
Dealers crucial for vehicle purchase, J.D. Power study findsNov. 15
Online tools may make it easier for consumers to shop for vehicles and products at home, but interacting with a salesperson is a key component of high customer sales satisfaction, a J.D. Power study finds.
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German luxury brands Porsche, M-B and Mini rule the car-buying processNov. 12, 2015
German luxury brands still rule when it comes to satisfaction with the new-car buying process, according to U.S. consumers. Porsche shoved Mercedes-Benz from first to second place in sales satisfaction among luxury brands in J.D. Power's 2015 U.S. Sales Satisfaction Index. For the sixth straight year, Mini ranks highest among mass-market brands.