J.D. Power U.S. Sales Satisfaction Index

Porsche U.S. chief: Raise customer satisfaction

12:01 am U.S. ET | May 9, 2015

Porsche has been at the top of many automotive customer satisfaction surveys. But that's not enough for US chief Detlev von Platen, who is calling for dealers and the company to improve their performance....
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Faster is better in F&I, Power survey shows

12:00 pm U.S. ET | Jan. 22, 2015

The latest J.D. Power Sales Satisfaction Index Study underscores how important it is to get customers in and out of the F&I office as quickly as possible....
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JAMIE LaREAU

BLOG: Great product isn't the only ingredient for making happy customers

3:48 pm U.S. ET | Nov. 14, 2014

Sure, product is very important, but consider that most vehicles on the market look good and have comparable quality within their segments. So that means purchase decisions and customer happiness ultimately land on nontangibles such as service, salesperson and the deal....
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Mercedes, Mini top J.D. Power sales satisfaction rankings

1:00 pm U.S. ET | Nov. 13, 2014

Mercedes-Benz ranked highest in sales satisfaction among luxury brands in the J.D. Power 2014 U.S. Sales Satisfaction Index Study released today. For a fifth consecutive year, Mini ranks highest among mass-market brands, with a score of 727....
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Automotive News
Special Video Report
Nissan's Munoz on dealers: 'You grow or you go'

Nissan's Munoz on dealers: 'You grow or you go'

Nissan North America Chairman Jose Munoz has a tough goal to meet: Raise the combined U.S. market share of Nissan and Infiniti from 8.4 percent to 10 percent by March of 2017.
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