Training

Mercedes plans new round of dealership employee training

3:48 pm U.S. ET | Jan. 26, 2014
Mercedes-Benz USA is launching a new round of training for dealers and their employees this year, continuing the focus on customer service, dealers and company executives said.... Read More »

 

Chrysler's effort for minority-owned stores gains traction

12:01 am U.S. ET | Sept. 9, 2013
Chrysler Group has minted a new African-American dealer under a minority development program launched two years ago.... Read More »

 

Q&A

Expert: No one-size-fits-all model for dealer social media

12:01 am U.S. ET | July 15, 2013
Stacey Fowler, social media dealer coach of Ford Canada stores for Sonic Boom, a digital media agency in Toronto, shares her thoughts on the evolving social media sphere. Zender Ford in Spruce Grove, Alberta, is among the agency's clients.... Read More »

 

Second act: GM retirees suit up again

12:01 am U.S. ET | May 27, 2013
Four years after GM's bankruptcy, the leaner automaker has begun tapping a deep pool of relatively young, still talented retirees who left the company earlier than planned during the downturn. Some were laid off. Others left to sidestep the angst of restructuring. In recent months, about 160 retirees have rejoined GM on a contract basis.... Read More »

 

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How a Texas Toyota store solved used-car-supply challenge

How a Texas Toyota store solved used-car-supply challenge

Mike Shaw Toyota in Corpus Christi, Texas, struggled to find good used cars. So it started providing free appraisals to service customers and offered to buy their vehicles on the spot. Mon., April 14
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