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VIDEO: High on service: Inside the towering Richfield Bloomington Honda

12:01 am U.S. ET | Feb. 11, 2016

General Manager Tim Carter needed more room to repair cars. So he and his crew mapped out what they needed in a new dealership. Despite space constraints, the number of service bays and floors soared at Richfield Bloomington Honda in suburban Minneapolis – a store where efficiency reigns and high-end touches benefit employees and customers....
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VIDEO: GM's Barra on impatience, tapping Silicon Valley, 'our stupid list'

12:01 am U.S. ET | Nov. 23, 2015

General Motors CEO Mary Barra comments on lessons from mom; girls who shy away from math; slicing a 10-page policy down to two words; tapping millennials to erase stupid habits; taking regular trips to Silicon Valley; and her growing impatience when it comes to fixing GM."...
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VIDEO: Suppliers face stress test as automakers prepare product blitz

12:01 am U.S. ET | Aug. 10, 2015

Partsmakers are already experiencing pressure points in a thriving U.S. auto market. And with automakers set to introduce dozens of new models in the coming years, suppliers are preparing their 'A-Teams' to enhance communication, anticipate demand and ensure smooth launches.  ...
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VIDEO: Ford's Hinrichs on UAW talks, squeezing plants for more cars

12:01 am U.S. ET | May 11, 2015

Ford's Joe Hinrichs is committed to keeping the profitable company competitive on all fronts, including labor costs. As the automaker enters potentially contentious contract talks with the UAW, Hinrichs insists there will be 'a solution if both parties are willing to work to find it.' Meantime, Hinrichs is tapping his own manufacturing expertise to solve Ford's shortage of key SUVs and crossovers -- without adding new factories....
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TALES OF 2 DEALERS

VIDEO: Using service lanes to lift car sales, smartphones to build bonds

12:01 am U.S. ET | May 4, 2015

Two Washington dealers are clicking with consumers in new ways. Dwayne Lane's Family of Auto Centers has found an answer to a nagging question: How can we get more of our service customers to buy new cars? Meanwhile, Ford and Hyundai of Kirkland now snap photos of camera-friendly buyers during the delivery process and load those images onto social media sites as testimonials....
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