Buy a car or save for college? Why not both?Nov. 13
Fullerton Automotive is helping families juggle the costs of cars and college by offering customers a free one-year membership in a tuition-discount program. The perk generates sales referrals, strengthens customer loyalty and gives buyers the chance to shave thousands of dollars off the price of higher education.
Akio Toyoda: If we don't change, we won't growNov. 6
Toyota President Akio Toyoda feels the pressure of steering his company through a rapidly transforming industry where new entrants and technological advancements are forcing the family scion to rethink an 80-year-old business. As a result, he's betting on alliances and investments in areas from fuel cells to artificial intelligence. One thing the 61-year-old sees enduring through the decades is people's “friendship” with their cars.
Mitsubishi CEO on U.S. strategy, industry survival, ‘too old’ execsOct. 30
68-year-old Mitsubishi CEO Osamu Masuko sees an auto industry filled with aging executives who are scrambling to understand the changing car-buying habits and 'values' of young people. Masuko says CEOs and their companies must learn how new shoppers 'think' to survive in this uncertain environment. His advice comes as Mitsubishi looks to boost U.S. sales and re-energize dealerships without much immediate help from partners Nissan and Renault.
No. 1 dealership: A no-arrogance zoneOct. 16
Lamborghini Broward in Davie, Fla., has created an atmosphere of inclusiveness for those who enter the store. All customers at the Warren Henry Auto Group dealership can touch the pricey cars without an elitist screening process. And that sense of openness has shaped a happier workplace where employees are promoted from within and have a voice in day-to-day operations. The strategy helped the store rank No. 1 on the sixth annual Automotive News list of the Best Dealerships To Work For.
'Tremendous humanitarians' elevate N.Y. Toyota dealershipOct. 9
Covering other shifts, passing the hat and providing emotional support during tough times are common practices among employees at Advantage Toyota Valley Stream near New York City. Staffers also follow their general manager's lead when it comes to having a strong work ethic, rehiring 'good people' and creating a respectful environment at the store, which has been named to Automotive News' Best Dealerships to Work For list for the first time.
Dealer Liza Borches on learning from mistakes, handling OEM pressure, succeeding dad Carter MyersSept. 18
After working at Honda, Liza Borches joined the family dealership business just as her father, former NADA Chairman Carter Myers, was thinking about an exit strategy. He has stepped back enough to allow her to make her own decisions - some of them painful learning experiences. Those lessons have shaped a distinct growth strategy and helped her deal with pressure from automakers with inventory to unload.
S.C. dealer on factory mandates, grim outlook for small stores, 'saddest day'Sept. 11
Bill McDaniels has survived the scrutiny of manufacturers suspicious of the fact that he builds his own dealerships. But he doesn't see much chance for his smaller peers outlasting other trends. While seeking to expand his six-rooftop group, he foresees an automotive retail world governed by an Amazon-style ordering system and controlled by big chains. All this as he maps his own, emotional exit from the business.
Mich. car dealer's 'epic' off-road store creates path to productivity, savingsSept. 4
Second-generation car dealer Aaron Zeigler went to buy a snowmobile and instead bought the store. Zeigler then used his experience as an auto retailer to build a dazzling motorsports facility that features greeters, an indoor service lane and a menu-based F&I system. The strategy has created group-wide cost savings in service, allowed staffers to work on both sides of the business and spawned a leadership training center.
At age 17, he had never sat in a new car. Now he's guiding 7 dealerships.July 17
A homeless man gave Kenneth Banks a piece of life-changing advice: “Go work for a car dealership.” Banks listened and overcame poverty and professional rejection to eventually become director of variable operations at Denver-based Mike Shaw Automotive. In this video report, hear how Banks and other members of the 2017 40 Under 40 retail class beat the odds and ascended to key positions at their dealerships.
Dealer Alan Starling on Tesla's Musk, GM's dealer-performance measure, the chains of quarterly resultsJune 26
69-year-old Florida dealer Alan Starling has plenty of advice for his retail and factory colleagues. The ex-NADA chairman is lobbying the trade group to advocate more 'forcefully.' He also weighs in on the flaws of General Motors' system for assessing dealer performance and some handicaps he sees confronting Tesla CEO Elon Musk.
A brutally honest take on 41 years as a car dealerJune 19
New Jersey dealer Steve Kalafer has survived recessions, product failures, brand-destroying incentives and self-destructing automakers. In this video, he reflects on his career with the same “fight for the customer” mindset he brings to his sideline as a documentary filmmaker. “I'm very proud that we are not afraid of any manufacturer when they are doing something wrong.”
An inside look at an employee-owned dealership groupJune 5
Staffers own 30 percent of Van Horn Automotive Group as part of an employee stock ownership plan. Van Horn leaders say the retirement program has created a more-loyal workforce while giving the company an advantage in recruiting talent and adding stores. And the first ESOP financial statement sparked an “aha moment” for many worker-owners, who now realize every dollar they spend has a direct impact on their pensions.