Dealer Terry Lee: People 'love to buy, hate to be sold'Mon, 01, May 2017
Honda, Hyundai and Genesis dealer Terry Lee says many car shoppers are like boxers: They walk into his dealerships with their guard up. But Lee's sales team is trained to remove their gloves and adapt to the way customers want to buy. As a result, sales are increasing and Lee is on the hunt for other brands to fill his 72-acre 'destination' development in suburban Indianapolis.
How a Chevy dealership became an oil-change juggernautMon, 03, Apr 2017
Nurse Chevrolet Cadillac in suburban Toronto has transformed itself from the 'king of the three-hour oil change' to a 29-minute-or-less lube, oil and filter destination, thanks to a NASCAR-like pit crew. The change has drawn more customers, accelerated the careers of workers and lifted the store's bottom line.
Lessons from dealers' online parts venturesMon, 17, Apr 2017
In a bid to attract new parts customers online, Ed Morse Delray Toyota launched TheToyotaPartsDepot.com, solely for parts sales. Fixed Ops Director Eric Silcox says dealers should treat parts websites like a separate business that requires patience, commitment and possibly even more employees if they want to see growth.
Small dealer on battling giants for acquisitions: ‘Give us a chance’Mon, 20, Mar 2017
Fresh off a $12.5 million relocation of his Nissan and Subaru franchises, Iowa dealer Dave Wright is hiring and on the prowl for acquisitions. He believes smaller retailers can compete against larger groups in the hunt for dealerships by using seasoned talent and nimbly closing deals. With a focus on expansion and developing a workplace family, Wright insists: “We're way too invested now to die.”
How a dealer's reluctant son became hooked on the car businessMon, 13, Mar 2017
Like many dealers' kids, Matt Laughridge was wary about a career in auto retailing. That changed after a fishing trip with his dad. Now at 29, he's putting his personal stamp on his family's Hyundai and Buick-GMC stores -- as well as other ventures.
‘It’s about giving back’: Mixing purpose and profit at a La. dealership groupMon, 13, Feb 2017
Louisiana-based dealer Troy Duhon thinks doing good is good for business. His 22 dealerships funnel $25 from each sold vehicle back to local communities, and employees get paid days off for volunteer work. While such efforts have blossomed into a global foundation, they've also helped create loyal employees and customers, leading to a more-profitable dealership group.
Mass. dealer dishes meals to customers, leeway to employeesMon, 27, Jun 2016
At 75, former orphan Bob Moran reflects on a life in dealerships that has left him with a thriving Toyota store that serves customers hot breakfasts while allowing employees holiday time with their families and freedom to make decisions at work.
FCA dealer expands kingdom by taking shoppers off-road, selling custom-built ridesMon, 12, Dec 2016
It's in Ralph Mahalak Jr.'s 'Dodge-red' blood to stand out from other Fiat Chrysler dealers. That's why he's built a unique 'Low Payment King' brand, off-road Jeep course and line of custom-made vehicles. Mahalak says his deviate approach and investment in employees has helped the family-run group double its number of dealerships since 2011.
Dealer Morse survived 'trial by fire'; now charts future without mentorsMon, 05, Dec 2016
Third-generation dealer Teddy Morse always believed he would lead his family's Florida empire of stores, but not quite so soon. The 41-year-old took the helm of Ed Morse Automotive Group in July after the death of his father, Ted. Morse believes a 'trial-by-fire' entry into management, family input and focused employees will advance the group's legacy.
How a Houston Ford dealership creates 'magic' through selective hiringMon, 14, Nov 2016
AutoNation Ford Gulf Freeway's committee-based hiring system holds managers accountable for engaging, training and promoting employees so that 'everybody rocks.' The effort at the Houston store has created a workplace where sales are soaring and 40 percent of staffers are previous customers.
Daimler's Zetsche makes his 'CASE' to reshape Mercedes-BenzMon, 07, Nov 2016
Daimler CEO Dieter Zetsche says he embraces change. That’s why the 63-year-old former Chrysler boss is laying out a strategy to remake the Mercedes-Benz brand through CASE: Connected, autonomous, shared and electrified vehicles. The redesigned E-class sedan already features some of those technologies, and Zetsche expects the car to flourish despite surging competition from crossovers.
Volvo's Samuelsson steers brand turnaround, embraces premium-car sharingMon, 31, Oct 2016
Volvo CEO Hakan Samuelsson has transformed the Chinese-owned Swedish automaker from a struggling brand to one of the fastest-growing luxury marques. He plans to maintain the momentum by adding fresh models, building a new U.S. plant and leading in autonomy and mobility with strategic partners.