Elena Ford

Ford rolls out dealer training to its 7,500 global dealers

7:27 pm U.S. ET | Dec. 17, 2013
Ford is taking its dealership training program worldwide. It is part of the automakers’ ongoing effort to improve customer service and increase buyer loyalty....
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Special Report
Fewer bosses, Disney savvy, $2 idea lift stores

Fewer bosses, Disney savvy, $2 idea lift stores

A Chrysler Group dealership chain is stripping away layers of management to sell cars faster. A Chevrolet-Cadillac store is enchanting customers through Disney training. Mon., July 21
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