Elena Ford

Ford rolls out dealer training to its 7,500 global dealers

7:27 pm U.S. ET | Dec. 17, 2013
Ford is taking its dealership training program worldwide. It is part of the automakers’ ongoing effort to improve customer service and increase buyer loyalty....
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How #1 store scores with employees

How #1 store scores with employees

Texas dealer Greg May encourages staffers to provide input and solve problems on their own. Mon., October 20
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