MyFord Touch bugs are getting squashed, Hinrichs says

3:10 pm U.S. ET | April 15, 2014
Ford has brought its problem-plagued MyFord Touch communications system up to exceed industry-average reliability -- and plans an upgrade to improve the system's capability, Ford executive Joe Hinrichs said today.... Read More »


Developers, automakers grapple with the app gap

12:01 am U.S. ET | March 16, 2014
Get the right apps and you get the right shoppers, in the sweet spot of the market: tech-addicted millennials who will be buying cars for decades to come. But the barriers for app developers are formidable.... Read More »


Ford's reported pick of QNX over Microsoft for next-gen Sync boosts BlackBerry stock

11:52 am U.S. ET | Feb. 24, 2014
With the next-generation Ford Sync switching to QNX in favor of Microsoft, according to people briefed on the matter, BlackBerry's stock surged today.... Read More »


Ford plans to drop Microsoft in favor of BlackBerry for in-car sync system, report says

Feb. 24, 2014 17:52 CET
Ford will base the next-generation Sync system on BlackBerry's QNX and no longer use Microsoft's Windows, sources said. Using QNX will be less expensive than licensing Microsoft technology and will improve the flexibility and speed of the next Sync system, they said.... Read More »


Ford expected to drop Microsoft, use BlackBerry QNX in next-gen Sync

4:18 pm U.S. ET | Feb. 22, 2014
The next-generation Ford Sync system will be based on BlackBerry's QNX and no longer use Microsoft Windows, following the automaker' struggles with in-car technology glitches, according to people briefed on the matter.... Read More »


Ford names ex-GM exec Butler to lead global connected vehicle unit

10:41 am U.S. ET | Jan. 3, 2014
Ford has hired Don Butler, a longtime General Motors executive who resigned from the company in August, to lead its new global vehicle connectivity department.... Read More »


Farley says 'connected car' success rides on tech firm flexibility

5:06 pm U.S. ET | Nov. 19, 2013
Ford, trying to satisfy customer demands for more in-car technology, said technology companies must work in more open and flexible ways for Internet “connected-car” features to be as seamless as smartphone apps.... Read More »


Ford will pull tech training bucks

12:01 am U.S. ET | Sept. 23, 2013
The Ford brand is phasing out the technology allowance it pays dealers to teach customers to use Sync and MyFord Touch, the communication systems that have triggered widespread owner complaints and eroded quality ratings.... Read More »


Ford will expand MyFord Touch infotainment system to European models

Aug. 28, 2013 06:34 CET
Ford plans to introduce its MyFord Touch infotainment system to its vehicle lineup in Europe starting next year.... Read More »


Ford adding knobs, buttons to MyFord Touch

12:07 pm U.S. ET | June 17, 2013
Ford plans to revert to more traditional knobs and buttons in its MyFord Touch infotainment and control system. The system has hurt Ford's ratings in several quality surveys. Customers have complained the system is bulky, distracting and overly complicated to use. Ford has issued several software upgrades.... Read More »



Ford makes fresh start in Europe

May 13, 2013 06:01 CET
Ford will use this month's UEFA Champions League soccer final to launch a new pan-European advertising campaign that focuses on its affordable, user-friendly technologies. It is just one aspect of a multi-faceted marketing overhaul the automaker hopes will help to stem its sales and profitability slump in Europe.... Read More »


Ford's latest high-tech twist: Granddad's old-school knobs

12:01 am U.S. ET | May 6, 2013
Joe Hinrichs, Ford Motor Co.'s president of the Americas, won't say directly how the company plans to fix its troubled MyFord Touch control system, which has hurt Ford's ratings in quality surveys. But here's a hint: knobs.... Read More »


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