J.D. Power Customer Satisfaction Survey

Did Subaru store falsify customer surveys?

12:01 am U.S. ET | Feb. 16, 2015

If the allegations prove true, employees at South Coast Subaru went rogue in their efforts to boost customer satisfaction scores. But the tale is about far more than one store. Subaru's lawsuit against the dealership highlights friction between factories and dealers over measuring customer satisfaction....
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Nissan targets improvements in dealer experience

4:15 pm U.S. ET | Jan. 23, 2015

Nissan will roll out a nationwide program this spring intended to boost its middle-of-the-road customer satisfaction scores on dealership experience. The undertaking -- known internally as the Quality Growth Program -- will be a bonus program to reward dealers for meeting various targets to improve their satisfaction performance....
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2014 MANAGEMENT BRIEFING SEMINARS

Nissan exec wants faster customer satisfaction feedback

1:02 pm U.S. ET | Aug. 6, 2014

Nissan will attempt to speed up feedback from car shoppers and move beyond widely accepted customer-satisfaction practices, Nissan's top sales executive for the United States said today....
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