J.D. Power Customer Satisfaction Survey

2014 MANAGEMENT BRIEFING SEMINARS

Nissan exec wants faster customer satisfaction feedback

1:02 pm U.S. ET | Aug. 6, 2014
Nissan will attempt to speed up feedback from car shoppers and move beyond widely accepted customer-satisfaction practices, Nissan's top sales executive for the United States said today....
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German luxury brands raising the ante in U.S. battlefield

12:01 am U.S. ET | Nov. 15, 2013
Germany's luxury automakers are introducing a wave of initiatives, big and small, to help the shopping and service experience in the United States match the luxurious and pricey vehicles they sell....
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Jaguar, Mini top J.D. Power dealership sales satisfaction list

5:03 pm U.S. ET | Nov. 14, 2013
Jaguar ranks first among luxury brands and Mini again topped all nonluxury brands in an annual survey of customer satisfaction with the dealership sales experience, an annual survey released Thursday found....
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LETTER TO THE EDITOR

Customers resent too many surveys

12:01 am U.S. ET | Sept. 2, 2013
Surveys once were helpful, but they have become too invasive....
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