J.D. Power Customer Satisfaction Survey

Opel names engineer to oversee quality

July 24, 2015 06:01 CET

Opel named mechanical engineer Elvira Toelkes as its new head of quality in Europe. Toelkes will be tasked with continuing Opel's drive to improve customer satisfaction. Opel and sister brand Vauxhall had below average scores in J.D. Power's vehicle satisfaction surveys....
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Did Subaru store falsify customer surveys?

12:01 am U.S. ET | Feb. 16, 2015

If the allegations prove true, employees at South Coast Subaru went rogue in their efforts to boost customer satisfaction scores. But the tale is about far more than one store. Subaru's lawsuit against the dealership highlights friction between factories and dealers over measuring customer satisfaction....
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Nissan targets improvements in dealer experience

4:15 pm U.S. ET | Jan. 23, 2015

Nissan will roll out a nationwide program this spring intended to boost its middle-of-the-road customer satisfaction scores on dealership experience. The undertaking -- known internally as the Quality Growth Program -- will be a bonus program to reward dealers for meeting various targets to improve their satisfaction performance....
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