J.D. Power Customer Satisfaction Survey
Buick, Porsche top mass market, luxury segments in sales satisfaction studyNov. 10, 2016
Buick and Porsche topped the mass-market and luxury segments in J.D. Power's latest sales satisfaction study. Buick, with a score of 809 on a 1,000-point scale, paced mass-market brands for the first time since 2008. Porsche (824) led the luxury segment for the second consecutive year.
Lincoln aims to build on satisfaction gainsJuly 4, 2016
Lincoln, amid gains in sales and owner-satisfaction scores, is making its “largest investment” yet in customer service. Starting with the 2017 model year, Ford Motor Co.'s luxury brand will provide free pickup and delivery of service vehicles to new owners.
5 years of winners, losersJuly 4, 2016
A look at five years of J.D. Power's Initial Quality Study rankings shows some notable improvements at Kia, Hyundai, BMW, Buick and Volkswagen. But Jaguar, Honda and Acura have slid markedly in the rankings.
Did store falsify customer surveys?Feb. 16, 2015
If the allegations prove true, employees at South Coast Subaru went rogue in their efforts to boost customer satisfaction scores. But the tale is about far more than one store. Subaru's lawsuit against the dealership highlights friction between factories and dealers over measuring customer satisfaction.