J.D. Power Customer Satisfaction Survey
Lincoln aims to build on satisfaction gainsMon, 04, Jul 2016
Lincoln, amid gains in sales and owner-satisfaction scores, is making its “largest investment” yet in customer service. Starting with the 2017 model year, Ford Motor Co.'s luxury brand will provide free pickup and delivery of service vehicles to new owners.
5 years of winners, losersMon, 04, Jul 2016
A look at five years of J.D. Power's Initial Quality Study rankings shows some notable improvements at Kia, Hyundai, BMW, Buick and Volkswagen. But Jaguar, Honda and Acura have slid markedly in the rankings.