F&I Recruiting and Sales Training
'If the culture is right, people are happy': Training goes beyond the auto industrySept. 4
Keiser U's auto retailing planFeb. 20
Keiser University launches its automotive dealership management program this spring on the former Northwood University campus in West Palm Beach, Fla. It plans to distinguish itself from Northwood in part by taking full advantage of its location in the booming south Florida retail market.
Train to adjust to the new customerFeb. 20
And while focusing on recruiting is all well and good, those efforts will do little to retain many of those potential hires once they interact with the existing culture at most retailers, writes one reader.
Cross-training boosts resources and teamworkJan. 30
By cross-training the dealership staff, most experts say, dealerships have more resources and expertise in their stores. And by zeroing in on a shared goal, the staff can create a more effective transaction process.
Mercedes signals flexibility on dealer trainingMay 16, 2016
In response to dealer pushback, Mercedes-Benz USA CEO Dietmar Exler is working on a plan to shift dealership leadership training from West Point to regional sites across the country. He also will consider next-gen Autohaus compliance deadlines on a store-by-store basis.
Dealerships take the 20 Group in-houseDec. 14, 2015
In the past five years, hundreds of medium-size dealership groups have started doing their own internal 20 Groups to get a more comprehensive look at the stores' financials and operational strengths and weaknesses than they get through external 20 Groups.