'If the culture is right, people are happy': Training goes beyond the auto industrySept. 4
'Hire attitude,' and teach them the restSept. 4
Measuring human capital in a buy-sell dealJuly 10
70% of AutoNation sales staffers opt for new pay planMay 6
Store guarantees job applicants an interviewMay 1
Dealership group gains an edge from ESOPApril 17
Driverless cars look like a commodityApril 3
Phone system overhaul boosts profitsFeb. 20
Go with the flow of changing retailFeb. 20
Kunes lets its people promote themselvesFeb. 13
Easing the biggest headacheFeb. 13
Almost every dealer we spoke to last month at the National Automobile Dealers Association convention in New Orleans agreed that employee hiring and retention is the biggest headache facing today's auto retailers.
Customer experience imperative drives changes in hiringJan. 30
SECOND IN A FOUR-PART SERIES: Dealership pay plans and job descriptions are changing amid a growing realization that a positive customer experience comes from flexible employee hours and an atmosphere of teamwork.