salespeople

Store's success grows from Yark's culture

12:01 am U.S. ET | Oct. 14, 2015

Yark Automotive Group has a simple philosophy that extends to its seven stores, including Yark Alfa Romeo Fiat: hire the best people you can, treat them well and give them the tools they need to succeed....
Read More »

Great perks by the Golden Gate

12:01 am U.S. ET | Oct. 14, 2015

Jaguar-Land Rover-Volvo Marin, which does a brisk business supplying vehicles to the wealthy lovers of the great outdoors, also offers regular doses of California fun to its employees, ranging from lunchtime visits by a taco truck to off-road driving excursions....
Read More »

LARRY P. VELLEQUETTE

Motivation? Take me out to the (minor league) ballgame

12:01 am U.S. ET | Oct. 14, 2015

Taking the team out to the ballgame is a popular theme among dealerships on this year's Best Dealerships To Work For list. But some see a difference between major and minor league sports teams and the message sent to employees....
Read More »

When an open-door policy isn't enough

12:01 am U.S. ET | Oct. 14, 2015

At the Best Dealerships To Work For, management goes far beyond the traditional but passive open-door policy. They are constantly and actively reaching out to connect with their staffers....
Read More »

The best dealerships take care of their own

12:01 am U.S. ET | Oct. 14, 2015

Several dealerships on this year's list of the Best Dealerships To Work For help employees during times of need. Some offer loans and grants in times of financial strain. Others spread awareness and offer donations for health-related issues their employees face....
Read More »

How dealerships turn green into green

12:01 am U.S. ET | Oct. 14, 2015

It's common for dealerships to be active in local charities. Many pursue environmental initiatives. And some combine the two: turning their green efforts into greenbacks that can support charities....
Read More »

Better boots on the ground and other attire advantages

12:01 am U.S. ET | Oct. 14, 2015

Audi Bedford is helping its employees put their best foot forward. The Ohio dealership gives each of its 15 technicians $50 per year to purchase new work boots....
Read More »

COOL PERKS

Best Dealerships To Work For serve up games, food, fun and even a chief happiness officer

12:01 am U.S. ET | Oct. 14, 2015

Dealerships on this year's Best Dealerships To Work For list offer fun perks that range from generous to quirky. Fiat/Alfa Romeo of Austin has its own chief happiness officer. Other stores pay for company picnics, swim parties and fishing outings....
Read More »

Hiring nurse practitioner helped slash costs

12:01 am U.S. ET | Oct. 14, 2015

To cut down on expensive emergency-room visits by employees' dependents, Don Chalmers Ford hired a nurse practitioner to run a clinic for the dealership....
Read More »

Creative compensation motivates staffers

12:01 am U.S. ET | Oct. 14, 2015

Some of this year's Best Dealerships To Work For are crafting creative compensation plans to attract, retain and motivate employees. They are using profit sharing, benchmarking salaries and even offering ownership opportunities....
Read More »

Giving thought to giving

12:01 am U.S. ET | Oct. 14, 2015

Finding a strategy for managing charitable giving is one of the most challenging tasks for those who already have their hands full selling and servicing vehicles. The sheer number of worthy organizations needing help forces dealerships to set priorities for vetting them and for accommodating employees eager to be involved....
Read More »

Flexible schedules aim to keep stores strong

12:01 am U.S. ET | Oct. 14, 2015

The automotive retail sector is gradually embracing a more flexible workweek. Stores on this year's Best Dealerships To Work For list are staying one step ahead of this trend with creative and innovative scheduling....
Read More »

'You take care of the client, so I take care of you'

12:01 am U.S. ET | Oct. 14, 2015

Tommy Baker, owner of Baker Motor Co. of Charleston Inc., says his formula for success and keeping employees happy and productive is very simple. “I tell my people, 'You take care of the client so I take care of you.'”...
Read More »

Shuffling the ranks

12:01 am U.S. ET | Oct. 14, 2015

With more dealerships competing to be named among the Best Dealerships To Work For, this year's list shows a considerable shuffling of who ranks where. who's where on the ranking. Compared to last year's list, 23cq dealerships moved up in the ranking, while 24 25cq moved down. Twocq held exactly the same rank. as last year. The other 50cq 51 weren't on last year's ranking, although 14cq of those were returnees from the 2013 Best Dealerships To Work For list....
Read More »

Employees determine the customer's experience

12:01 am U.S. ET | Oct. 14, 2015

In determining this year's Best Dealerships To Work For list, we surveyed more than 62,000 employees from over 740 dealerships to find out what they thought about their employers. Here's what we found....
Read More »

How the best dealerships surpass the good

12:01 am U.S. ET | Oct. 14, 2015

By numerous measures, this year's 100 Best Dealerships To Work For surpass, in worker satisfaction and engagement, those dealerships that applied but failed to make this year's list. In fewer cases, the 100 dealerships differ from each other based on their size....
Read More »

MESSAGE RECEIVED

Winning dealerships work hard to ensure clear, open communications

12:01 am U.S. ET | Oct. 14, 2015

One common feature of the stores on this year's list of the 100 Best Dealerships To Work For is great employee communication. Whether it's about keeping everyone informed, celebrating successes, correcting mistakes or just getting to know one another as people, clear and open communication is a must....
Read More »

Who gets the good review? Better bet on the salesperson

12:01 am U.S. ET | Oct. 5, 2015

Dealers who believe auto-retailing is a people business shouldn't be surprised to learn that when customers happy with their vehicle purchase pass along a good word, they're more likely to recommend the salesperson than the store....
Read More »

JAMIE LaREAU

BLOG: Sales legend rings up with advice on cars, marriage, cars

10:03 am U.S. ET | Aug. 13, 2015

From 1966-77, Joe Girard won the annual title as the world's No. 1 car salesman. He retired from selling cars at age 49 and launched a career as a speaker and writer. Today, at 86, Girard is still a speaker....
Read More »

One-price growing pains and gains

12:01 am U.S. ET | June 15, 2015

When dealer Lee Payne moved his two Golden, Colo., stores to a one-price model in early 2013, he quickly realized it was going to be expensive and painful. Here's how he made the switch, and the hurdles he faced and overcame....
Read More »

JAMIE LAREAU

No room for 'pink tax' in a car contract

12:01 am U.S. ET | June 8, 2015

Do women pay more than men for the same cars? That's the question NBC's "Today" show posed last week. It turns out that the dealerships in question fared rather well in NBC's investigation, but there is still work to do....
Read More »

SELF EXPRESSION

Sales staffers seek to brand themselves

12:01 am U.S. ET | May 18, 2015

Auto salespeople increasingly are promoting themselves -- apart from their dealerships -- with personal websites, YouTube videos and social media pages as a way to sell vehicles now and down the road. It's a trend akin to one in the real-estate world, in which salespeople promote themselves rather than their agencies....
Read More »

Lithia tests shopper-friendly tech

12:01 am U.S. ET | March 9, 2015

Lithia Motors Inc. is testing new technology it dubs "The Sales Evolution" in three dealerships. The technology delivers to Lithia's salespeople the same information that customers see, such as vehicle prices and third-party reviews. The goal: a seamless customer experience from home to the dealership, says CEO Bryan DeBoer....
Read More »

Automotive News Cover
News by Brand