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James B. Treece's “No experienced personnel need apply at this dealership” confirms my view that in automotive retailing, salespeople are considered readily available and easily disposable.
Several employees, in their early 20s, have graduated from the program at BMW Portland to become salespeeople and service writers.
Ali Reda knew he was having a great year. It remains to be confirmed just how great.
Two supersalesmen, Joe Girard and Ali Reda, are contesting the title of most cars sold in a year. Here's a look at their stories and their selling styles.
Let's hope someone important at GM has the good sense to rethink this slashing of bonuses for dealership sales staff, and help support the people on the front lines.
At Sam Pack's Five Star Ford of Lewisville, the sales team gets 5 percent of F&I income for alerting customers to products. The result is higher F&I profit per unit.
The TagRail platform ensures transparency of key metrics at a Toronto dealership, minimizes sales-vs-management tussles and streamlines customers' car-buying experience.
Industry leaders can't expect to bring enough women into the work force if they don't act now to address the small, draining problems that affect women every day.
Job seekers are willing to work at dealerships — but not selling cars.
Most dealers pay for training. Aaron Zeigler sells it to outsiders.
When Lexus of Bellevue went all-in on a one-price model, it also modernized its hiring model for a sales experience worthy of the Internet age.
In most buy-sells, buyers research the financials of a targeted dealership. But few study the level of employee and customer engagement. Here's why they should.
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