Phone system overhaul boosts profitsMon, 20, Feb 2017
Go with the flow of changing retailMon, 20, Feb 2017
Kunes lets its people promote themselvesMon, 13, Feb 2017
Easing the biggest headacheMon, 13, Feb 2017
Almost every dealer we spoke to last month at the National Automobile Dealers Association convention in New Orleans agreed that employee hiring and retention is the biggest headache facing today's auto retailers.
Customer experience imperative drives changes in hiringMon, 30, Jan 2017
SECOND IN A FOUR-PART SERIES: Dealership pay plans and job descriptions are changing amid a growing realization that a positive customer experience comes from flexible employee hours and an atmosphere of teamwork.
Delivering cars delivers customers for storeMon, 30, Jan 2017
Turnover set off alarm bells at Toyota storeMon, 23, Jan 2017
Employee turnover costs dealers billionsMon, 23, Jan 2017
FIRST OF A FOUR-PART SERIES: When look-alike stores sell the same vehicles at roughly the same prices, only the people distinguish one dealership from another. Yet very few dealers are good at hiring and retaining employees. It's costing the industry billions of dollars a year.