J.D. Power Customer Service Index

Cadillac, Buick top service satisfaction rankings for 1st time

1:00 pm U.S. ET | April 9, 2014
Cadillac overtook Lexus to top a survey of customer satisfaction with luxury dealership service departments, giving General Motors twin victories in a study by JD Power and Associates. Buick led the mainstream category, ahead of GMC and Chevrolet in the top five.... Read More »

 

Zetsche: M-B zeros in on U.S. customer satisfaction

12:01 am U.S. ET | July 22, 2013
Mercedes-Benz has fixed a series of problems that enabled BMW and Audi to surpass it in global sales and profits, Daimler AG CEO Dieter Zetsche says. All except one, that is: customer satisfaction in the United States.... Read More »

 

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