J.D. Power Customer Service Index
Buick, Lexus return to top spots in service satisfaction scorecardMarch 16
Buick and Lexus regained their familiar top rankings in J.D. Power's latest scorecard of satisfaction with dealership service departments, helping the U.S. industry improve for a second straight year.
AutoNews Now: Buick, Lexus retake service leadMarch 16
AutoNews Now: Landmark safety deal reportedMarch 16, 2016
Audi, Mini score highest in service department satisfaction, J.D. Power saysMarch 16, 2016
Porsche U.S. chief: Raise customer satisfactionMay 9, 2015
Porsche has been at the top of many automotive customer satisfaction surveys. But that's not enough for US chief Detlev von Platen, who is calling for dealers and the company to improve their performance.
GM stays strong in dealership-service satisfaction; Jaguar jumps to No. 1 in luxuryMarch 18, 2015
General Motors again dominated the top rankings in customer satisfaction at dealership service departments, claiming three of the five highest-scored mainstream brands in a benchmark study released today by JD Power and Associates.