J.D. Power Customer Service Index

Cadillac, Buick top service satisfaction rankings for 1st time

1:00 pm U.S. ET | April 9, 2014
Cadillac overtook Lexus to top a survey of customer satisfaction with luxury dealership service departments, giving General Motors twin victories in a study by JD Power and Associates. Buick led the mainstream category, ahead of GMC and Chevrolet in the top five.... Read More »

 

Zetsche: M-B zeros in on U.S. customer satisfaction

12:01 am U.S. ET | July 22, 2013
Mercedes-Benz has fixed a series of problems that enabled BMW and Audi to surpass it in global sales and profits, Daimler AG CEO Dieter Zetsche says. All except one, that is: customer satisfaction in the United States.... Read More »

 

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How a Texas Toyota store solved used-car-supply challenge

How a Texas Toyota store solved used-car-supply challenge

Mike Shaw Toyota in Corpus Christi, Texas, struggled to find good used cars. So it started providing free appraisals to service customers and offered to buy their vehicles on the spot. Mon., April 14
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