Quality

GM rejected better ignition part in 2001 to save money, safety advocates say

10:36 am U.S. ET | April 16, 2014
General Motors chose not to use a more robust ignition-switch part in Chevrolet Cobalts and other small cars while they were being designed, a decision that may have led to deaths, safety advocates said.... Read More »

 

THE GM RECALL

GM engineer OK'd leaving part number unchanged, document shows

5:15 pm U.S. ET | April 11, 2014
A document created by supplier Delphi Automotive in May 2006 and released Friday by a congressional committee confirms that a General Motors engineer, Ray DeGiorgio, agreed to a redesign of the now-recalled ignition switch without changing the part number.... Read More »

 

U.S. House panel chairman cites 'failures' related to GM recalls

3:59 pm U.S. ET | April 11, 2014
A congressional committee said today there were "failures within the system" over the handling of flawed ignition switches in General Motors vehicles, which have been linked to 13 deaths.... Read More »

 

THE GM RECALL

Deadly GM ignition switches started with 2003 Saturn Ion

3:13 pm U.S. ET | April 11, 2014
The 2003 Saturn Ion was supposed to be a pivotal car for GM. Instead, it came to represent the compromises and corner cutting that almost destroyed GM and now find the company in a global recall of some of its most popular models. The Ion debuted two years before the Chevy Cobalt, the model most associated with the current recall of 2.6 million vehicles, and it was the first car with the defective ignition switch linked to at least 13 deaths, when engines turned off, disabling airbags.... Read More »

 

Toyota, GM cases could usher in era of big recalls, increased scrutiny

12:01 am U.S. ET | April 10, 2014
After Toyota and GM were criticized for dragging their feet before calling back defective models in recent years, automakers are accelerating safety actions. Recalls recently climbed to records in Japan and China, while in the United States the 2014 pace is well ahead of last year's, when the tally rose to the highest since 2004.... Read More »

 

THE GM RECALL

GM raises recall charge to $1.3 billion, adds lock cylinder to part replacement

2:16 pm U.S. ET | April 10, 2014
GM said it now expects to take a $1.3 billion charge in the first quarter related to its ignition-switch recall, as it expanded the scope of the recall to fix a problem that has caused some drivers' keys to fall out of the ignitions while their cars are on. The amount of the charge revealed today increases GM's March 31 estimate of $750 million by more than 70 percent. In addition to replacing the ignition switches on 2.... Read More »

 

Toyota, GM cases could usher in era of big recalls, increased scrutiny

April 10, 2014 06:01 CET
After Toyota and GM were criticized for delaying recalls of defective models in recent years, automakers are accelerating safety actions. Recalls recently climbed to records in Japan and China.... Read More »

 

VW orders U.S. dealers to stop selling cars with new engine

9:55 am U.S. ET | April 9, 2014
Citing the risk of a leak in the transmission oil cooler, Volkswagen of America has ordered dealers in the United States to stop selling newer cars equipped with an automatic transmission and VW’s most common engine, the 1.8-liter EA888. The stop-sale order, sent to dealers Tuesday, applies to cars produced after Feb. 1. VW spokesman Scott Vazin said the problem arose when a supplier changed the specifications of an O-ring linking the transmission oil cooler to the transmission.... Read More »

 

VW orders U.S. dealers to stop selling cars with new Mexico-built engine

April 9, 2014 15:55 CET
Citing the risk of a leak in the transmission oil cooler, Volkswagen ordered dealers in the United States to stop selling newer cars equipped with an automatic transmission and VW's most common engine, the 1.8-liter EA888.... Read More »

 

THE GM RECALL

Barra's role as change agent collides with 33 years as daughter of GM

6:37 am U.S. ET | April 4, 2014
GM CEO Mary Barra presented herself as a change agent during congressional testimony this week. Senator Barbara Boxer wasn't buying. “I am very disappointed, really as a woman to woman, because the culture you're representing here today is the culture of the status quo,” said the California Democrat, who questioned Barra's ability to change a company that took a dozen years to address ignition switch flaws linked to 13 deaths.... Read More »

 

Judge delays ruling on 'park now' order covering faulty GM cars

1:19 pm U.S. ET | April 3, 2014
A federal judge in Texas on Friday declined to issue an emergency order forcing GM to tell owners of 2.6 million recalled cars to stop driving them immediately. A ruling on the matter could come next week instead.... Read More »

 

THE GM RECALL

GM hires 9/11 victims' attorney Feinberg to aid recall response

12:40 pm U.S. ET | April 1, 2014
General Motors has hired attorney Kenneth Feinberg to help the company evaluate how to handle its liability to families of victims of accidents involving cars that have been recalled for faulty ignition switches, GM CEO Mary Barra told a congressional panel today during 2 1/2 hours of testimony.... Read More »

 

Toyota dominates CR list of best used cars with 11 models

1:03 pm U.S. ET | March 17, 2014
Consumer Reports has named its best used vehicles for the 2004-13 model years, and the Toyota family is a favorite, with 11 vehicles named to the list.... Read More »

 

Japanese stay atop Consumer Reports rankings as Detroit struggles

12:45 pm U.S. ET | Feb. 25, 2014
Detroit has come clawing back from the brink with award-winning products, but Japanese and luxury brands still have the best lineups of cars and light trucks in the industry, the editors of the influential shopping guide Consumer Reports say.... Read More »

 

Aston Martin slammed by China state media over handling of recall

Feb. 14, 2014 11:10 CET
Aston Martin has been slammed by China's state media over a recall of its luxury cars involving Chinese parts, saying the company is using stereotypes to mask its own shortcomings.... Read More »

 

Lexus keeps J.D. Power dependability crown; GM scores 2 spots in top 5

10:00 am U.S. ET | Feb. 12, 2014
Lexus again is the most dependable auto brand after three years of ownership while two General Motors marques joined the top five, J.D. Power and Associates said today.... Read More »

 

Boler-Davis: GM won't rest on laurels as it launches 28 products

6:46 pm U.S. ET | Jan. 24, 2014
Alicia Boler-Davis, GM's senior vice president of global customer experience and quality, knows this is no time for General Motors to rest on its laurels.... Read More »

 

Ford's 'quality' push comes at busy time for automaker

10:24 am U.S. ET | Jan. 20, 2014
Ford is betting that the tight bond between two of its senior executives can help the automaker prevent quality missteps from derailing its busiest-ever year for launching new vehicles. Joe Hinrichs, head of North and South American operations, and Raj Nair, Ford's global product development chief, are two of the key players in what has been an all-out push to stamp out problems that have dogged the automaker in the last few years.... Read More »

 

Hyundai, Kia appoint new global r&d chief to 'solidify' quality

8:28 am U.S. ET | Dec. 27, 2013
Hyundai and affiliate Kia named a new president of their joint research and development division, a month after the previous chief resigned over quality issues.... Read More »

 

Hyundai r&d president, 2 other execs resign over quality problems

Nov. 11, 2013 16:23 CET
Hyundai's research and development president, Kwon Moon-sik, and two other executives resigned over a string of quality problems.... Read More »

 

Hyundai r&d president, 2 other execs resign over quality problems

7:16 am U.S. ET | Nov. 11, 2013
Hyundai Motor Group said on Monday its research and development president, Kwon Moon-sik, and two other executives resigned over a string of quality problems as the automaker tries to shore up reputation ahead of key model launches.... Read More »

 

Lexus tops reliability rankings; Ford again near bottom

12:45 pm U.S. ET | Oct. 28, 2013
Japanese brands continue to dominate the Consumer Reports Annual Auto Reliability rankings, while some European brands gained and Ford continued to rank near the bottom of the industry.... Read More »

 

EDITORIAL

Auto industry must help tool makers make it

12:01 am U.S. ET | Oct. 14, 2013
Automakers must come up with innovative ways to reverse a dangerous decline in the number of tool and die companies supplying the North American industry.... Read More »

 

GM's Silverado edges Ram as Consumer Reports' top pickup

6:00 am U.S. ET | Sept. 17, 2013
GM's redesigned 2014 Chevrolet Silverado 1500 edged Chrysler Group's updated Ram 1500 in an evaluation of the two freshest full-sized pickup trucks by Consumer Reports magazine. But the Ram may be the better truck for consumers who use their vehicles for everyday commuting, the magazine said.... Read More »

 

Mercedes tops satisfaction survey; overall industry score dips

12:01 am U.S. ET | Aug. 27, 2013
Although light-vehicle sales continue to rebound, customer satisfaction with automobiles fell in 2013 for the first time in two years, according to a new report released today. Authors of the study said the slight drop in satisfaction may be linked to previous improvements in customer satisfaction with the auto industry.... Read More »

 

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How a Texas Toyota store solved used-car-supply challenge

How a Texas Toyota store solved used-car-supply challenge

Mike Shaw Toyota in Corpus Christi, Texas, struggled to find good used cars. So it started providing free appraisals to service customers and offered to buy their vehicles on the spot. Mon., April 14
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