Quality

Japanese stay atop Consumer Reports rankings as Detroit struggles

12:45 pm U.S. ET | Feb. 25, 2014
Detroit has come clawing back from the brink with award-winning products, but Japanese and luxury brands still have the best lineups of cars and light trucks in the industry, the editors of the influential shopping guide Consumer Reports say....
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Aston Martin slammed by China state media over handling of recall

Feb. 14, 2014 11:10 CET
Aston Martin has been slammed by China's state media over a recall of its luxury cars involving Chinese parts, saying the company is using stereotypes to mask its own shortcomings....
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Lexus keeps J.D. Power dependability crown; GM scores 2 spots in top 5

10:00 am U.S. ET | Feb. 12, 2014
Lexus again is the most dependable auto brand after three years of ownership while two General Motors marques joined the top five, J.D. Power and Associates said today....
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Boler-Davis: GM won't rest on laurels as it launches 28 products

6:46 pm U.S. ET | Jan. 24, 2014
Alicia Boler-Davis, GM's senior vice president of global customer experience and quality, knows this is no time for General Motors to rest on its laurels....
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Ford's 'quality' push comes at busy time for automaker

10:24 am U.S. ET | Jan. 20, 2014
Ford is betting that the tight bond between two of its senior executives can help the automaker prevent quality missteps from derailing its busiest-ever year for launching new vehicles. Joe Hinrichs, head of North and South American operations, and Raj Nair, Ford's global product development chief, are two of the key players in what has been an all-out push to stamp out problems that have dogged the automaker in the last few years....
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Hyundai, Kia appoint new global r&d chief to 'solidify' quality

8:28 am U.S. ET | Dec. 27, 2013
Hyundai and affiliate Kia named a new president of their joint research and development division, a month after the previous chief resigned over quality issues....
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Hyundai r&d president, 2 other execs resign over quality problems

Nov. 11, 2013 16:23 CET
Hyundai's research and development president, Kwon Moon-sik, and two other executives resigned over a string of quality problems....
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Hyundai r&d president, 2 other execs resign over quality problems

7:16 am U.S. ET | Nov. 11, 2013
Hyundai Motor Group said on Monday its research and development president, Kwon Moon-sik, and two other executives resigned over a string of quality problems as the automaker tries to shore up reputation ahead of key model launches....
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Lexus tops reliability rankings; Ford again near bottom

12:45 pm U.S. ET | Oct. 28, 2013
Japanese brands continue to dominate the Consumer Reports Annual Auto Reliability rankings, while some European brands gained and Ford continued to rank near the bottom of the industry....
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EDITORIAL

Auto industry must help tool makers make it

12:01 am U.S. ET | Oct. 14, 2013
Automakers must come up with innovative ways to reverse a dangerous decline in the number of tool and die companies supplying the North American industry....
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GM's Silverado edges Ram as Consumer Reports' top pickup

6:00 am U.S. ET | Sept. 17, 2013
GM's redesigned 2014 Chevrolet Silverado 1500 edged Chrysler Group's updated Ram 1500 in an evaluation of the two freshest full-sized pickup trucks by Consumer Reports magazine. But the Ram may be the better truck for consumers who use their vehicles for everyday commuting, the magazine said....
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Mercedes tops satisfaction survey; overall industry score dips

12:01 am U.S. ET | Aug. 27, 2013
Although light-vehicle sales continue to rebound, customer satisfaction with automobiles fell in 2013 for the first time in two years, according to a new report released today. Authors of the study said the slight drop in satisfaction may be linked to previous improvements in customer satisfaction with the auto industry....
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Scanners, lasers lift Chrysler's build quality

12:01 am U.S. ET | Aug. 7, 2013
Special rooms inside almost all of Chrysler Group's assembly plants, including its sprawling Toledo Assembly Complex, are helping the company improve its build quality. The rooms, called metrology centers, house specialized laser measuring devices, scanners and other equipment that teams of engineers and hourly workers use to diagnose assembly and parts problems....
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POINT MAN

After high-profile successes, Ford's Hinrichs tackles launch problems

12:01 am U.S. ET | July 29, 2013
In his younger days, Joe Hinrichs had amassed quite a reputation in the auto business, first with General Motors, then at C-level positions at a couple of suppliers. And although he didn't know it, his progress was noticed. Another auto company had an eye on him, and that interest would thrust him into the industry's upper echelons. Now Hinrichs is spearheading Ford Motor Co.'s vital effort to tackle its North American launch issues and quality problems....
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