FCA makes progress on quality frontJuly 31
After years of quality problems, Fiat Chrysler Automobiles is making noticeable progress, says the automaker's head of quality, Scott Garberding. In 2017, FCA has had a 16 percent reduction in warranty problems, a 10 percent boost in its annual J.D. Power Initial Quality Study performance and an 11 percent improvement in warranty expenses per vehicle sold.
GM's John Quattrone retiring as HR chiefJune 29
How Ford turned up its quality rankingJune 25
Tesla snubs J.D. Power for Initial Quality Study dataJune 21
Lexus, Porsche rank as most-dependable brands, J.D. Power saysFeb. 22
Lexus and Porsche are the most dependable brands after three years of vehicle ownership, while Toyota leads non-premium labels, according to a J.D. Power study. Fiat Chrysler posted four of the bottom five brands.
Former FCA quality chief Betts named to key post at J.D. PowerFeb. 21
Doug Betts, the former head of quality for Fiat Chrysler, has been named senior vice president of global automotive operations for J.D. Power and Associates. He will have responsibility for leading the company's strategy and operations for its automotive division.
Age of U.S. vehicles rises again as quality improvesNov. 28, 2016
First Shift: Samsung buying HarmanNov. 14, 2016
Buick becomes first U.S. brand to crack top 3 reliability rankings by Consumer ReportsOct. 24, 2016
Buick cracked into Consumer Reports' ranking of the top three most reliable brands -- a feat no American brand has accomplished since the organization began tracking brand performance in the early 1980s. Buick ranked No. 3 in the magazine's 2016 Annual Auto Reliability Survey. Lexus was the overall No. 1 brand with Toyota right behind it.
U.S. consumers' satisfaction with vehicles reverses years of declineAug. 23, 2016
After three years of decline, U.S. customer satisfaction with vehicles is up in 2016, a survey released today shows. Customer satisfaction with vehicles was up 3.8 percent to a score of 82, on a scale of 100, according to the American Customer Satisfaction Index.
Automakers should view cybersecurity as quality issue, expert saysAug. 3, 2016
Kia leads industry in J.D. Power quality studyJune 22, 2016
Kia overtook Porsche to lead the industry in J.D. Power's annual report card on vehicle quality, marking the first time in 27 years that a nonpremium brand has topped the list. Kia, with 83 problems reported per 100 vehicles, joins Toyota as the only nonpremium brands to have finished first in the 30-year history of the Initial Quality Study.