Scanners, lasers lift Chrysler's build quality

12:01 am U.S. ET | Aug. 7, 2013
Special rooms inside almost all of Chrysler Group's assembly plants, including its sprawling Toledo Assembly Complex, are helping the company improve its build quality. The rooms, called metrology centers, house specialized laser measuring devices, scanners and other equipment that teams of engineers and hourly workers use to diagnose assembly and parts problems.... Read More »



After high-profile successes, Ford's Hinrichs tackles launch problems

12:01 am U.S. ET | July 29, 2013
In his younger days, Joe Hinrichs had amassed quite a reputation in the auto business, first with General Motors, then at C-level positions at a couple of suppliers. And although he didn't know it, his progress was noticed. Another auto company had an eye on him, and that interest would thrust him into the industry's upper echelons. Now Hinrichs is spearheading Ford Motor Co.'s vital effort to tackle its North American launch issues and quality problems.... Read More »


Toyota heir drives onto center stage

12:01 am U.S. ET | July 7, 2013
Toyota founding family scion and President Akio Toyoda has emerged from the bureaucratic shadows to present himself as the company's car-loving, fashion-forward salesman-in-chief. The marketing campaign aides have built around Toyoda is an unconventional move for a Japanese corporate icon where team play is prized above outsized personalities.... Read More »



Why good times bring back bad habits by suppliers

9:04 am U.S. ET | July 6, 2013
The suppliers that survived the industry collapse four years ago did so by reducing overhead, ditching noncore business units and navigating the new economic reality with relative aplomb. Now, the industry is smaller -- fewer workers, fewer lines and fewer plants -- but is moving at breakneck speed. And the boom is bringing back bad habits.... Read More »


OK, enough cheering, Akerson tells the troops

12:01 am U.S. ET | July 1, 2013
Last week, hundreds of General Motors employees packed into a section of GM's sprawling engineering center in suburban Detroit to celebrate the company's top ranking in a major vehicle-quality study.... Read More »


VW: Quality drive picks up, warranty costs plummet

12:01 am U.S. ET | July 1, 2013
Volkswagen says its drive to boost quality is showing results. The brand has had some of the highest warranty claim rates in the U.S. auto industry. But in the past few years, the cost of repairing VW vehicles has plummeted, says Marc Trahan, head of quality at Volkswagen Group of America.... Read More »


Akerson warns GM employees not to 'backslide' on quality

11:24 am U.S. ET | June 26, 2013
General Motors CEO Dan Akerson today warned employees not to "backslide" on quality, a week after the automaker topped a benchmark quality ranking for the first time. Akerson also promoted Alicia Boler-Davis to senior vice president, heading up global quality and customer experience.... Read More »



Why the Corolla is so popular -- even in Afghanistan

12:35 pm U.S. ET | June 26, 2013
No doubt about it, Americans love the Toyota Corolla. But there's one place that might adore the car even more: Afghanistan.... Read More »


Launches hurt IQS results

12:01 am U.S. ET | June 24, 2013
The increasing frequency of vehicle launches, coupled with the complex infotainment systems going into new models these days, make launching a vehicle a big risk for a brand's quality perception. The more cars and trucks that automakers introduced in 2012, the worse those companies did in the 2013 J.D. Power and Associates Initial Quality Study survey released last week.... Read More »


GM tops benchmark quality study for the first time

1:00 pm U.S. ET | June 19, 2013
GM for the first time ranked atop a closely watched survey measuring new-vehicle quality, while Ford continued to be dragged down by its electronic features. GM placed two brands -- GMC and Chevrolet -- in the top five of J.D. Power and Associates' Initial Quality Study released today.... Read More »



Bravo to Chrysler's quality chief

12:01 am U.S. ET | June 17, 2013
The Q&A with Chrysler's Doug Betts was interesting, but what caught my attention was his citing a "roughly 60 percent improvement in warranty rates."... Read More »



Chrysler quality chief: 'We're still working'

12:01 am U.S. ET | May 27, 2013
Doug Betts has spearheaded Chrysler Group's effort to improve product quality since he joined the company from Nissan North America in 2007. Betts, 49, who earlier worked at units of Toyota Motor and Michelin Group, says Chrysler quality is now close to that of Toyota.... Read More »


Chrysler quality chief: Little difference now with Toyota

12:01 am U.S. ET | May 20, 2013
The quality gap between Chrysler Group's vehicles and those of Japanese automakers has become so small that it no longer should matter to consumers, Chrysler's quality chief says.... Read More »


Infiniti: Raise quality, sales will follow

12:01 am U.S. ET | May 20, 2013
Infiniti President Johan de Nysschen, poached last summer from Audi, aims to push into new segments, restore profitability to Nissan's luxury marque and fix lackluster quality rankings. Nissan CEO Carlos Ghosn has ordered de Nysschen to make the brand a top-tier premium player and boost global sales to 500,000 by 2016 from just 170,000 last year.... Read More »


Domestic brands score well in owner-perception survey

8:00 am U.S. ET | May 13, 2013
Volkswagen Group and Ford fared well among automakers in an annual study released today measuring quality and how deeply consumers feel about a new car or light-truck purchase after several months of ownership.... Read More »


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How a Texas Toyota store solved used-car-supply challenge

How a Texas Toyota store solved used-car-supply challenge

Mike Shaw Toyota in Corpus Christi, Texas, struggled to find good used cars. So it started providing free appraisals to service customers and offered to buy their vehicles on the spot. Mon., April 14
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