A diagnostic in the cloudMon, 02, May 2016
Motorcars Toyota is installing devices in customers' cars that remotely assess the vehicle's service needs. It hopes the experiment will help the dealership deliver better service and boost customer retention.
BMW adapts to a changing view of driving with ReachNowMon, 18, Apr 2016
BMW's ReachNow will start as a classic point-to-point car-sharing service, with 370 vehicles — a mix of 3-series sedans, i3 electric cars and Mini Coopers — spread across central Seattle. Users reserve a car by smartphone, pick it up on the street, drive to their destination and then park on the street nearby.
You know where your pizza is, but your car?Mon, 04, Apr 2016
Dealership service departments have embraced a few relatively high-tech, customer-focused features, such as allowing customers to make their own service appointments online, but they lag what consumers are used to, say industry experts.
Bigger plan behind Inrix Traffic appMon, 04, Apr 2016
Why would Inrix, the auto industry's dominant supplier of real-time traffic data, try to compete for the attention of smartphone users? Actually, it's not.