Mini pilot lets owners rent out their carsSat, 19, Nov 2016
Texting service customers puts modern gloss on 'Dr Pepper' ruleMon, 21, Nov 2016
The biggest complaint that Roger Ramirez, the fixed operations director at a Buick-GMC dealership in Greeley, Colo., hears from his customers is that they didn't get a timely status report on service work.
Toyota's growth model turns on servicesMon, 07, Nov 2016
For eight decades, Toyota's business model was straightforward: Sell more cars, make more profit. But in the future, top Toyota executives say, growth will come not from selling more cars but from selling services that let owners use the cars like mobile phones. The transformation is under way.