Doug Betts


Bravo to Chrysler's quality chief

12:01 am U.S. ET | June 17, 2013
The Q&A with Chrysler's Doug Betts was interesting, but what caught my attention was his citing a "roughly 60 percent improvement in warranty rates."... Read More »


Chrysler rejects U.S. safety firm's request for recall of 2.7 million Jeeps

June 5, 2013 06:01 CET
Chrysler Group said it does not intend to honor a request from the U.S. National Highway Traffic Safety Administration to recall as many as 2.7 million Jeep Grand Cherokee and Liberty SUVs. NHTSA said a recall is needed to address safety problems with the vehicles' fuel systems.... Read More »



Chrysler quality chief: 'We're still working'

12:01 am U.S. ET | May 27, 2013
Doug Betts has spearheaded Chrysler Group's effort to improve product quality since he joined the company from Nissan North America in 2007. Betts, 49, who earlier worked at units of Toyota Motor and Michelin Group, says Chrysler quality is now close to that of Toyota.... Read More »


Chrysler quality chief: Little difference now with Toyota

12:01 am U.S. ET | May 20, 2013
The quality gap between Chrysler Group's vehicles and those of Japanese automakers has become so small that it no longer should matter to consumers, Chrysler's quality chief says.... Read More »


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How a Texas Toyota store solved used-car-supply challenge

How a Texas Toyota store solved used-car-supply challenge

Mike Shaw Toyota in Corpus Christi, Texas, struggled to find good used cars. So it started providing free appraisals to service customers and offered to buy their vehicles on the spot. Mon., April 14
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