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First Shift: Ex-FCA quality boss Betts joins J.D. PowerFeb. 21
Former FCA quality chief Betts named to key post at J.D. PowerFeb. 21
Doug Betts, the former head of quality for Fiat Chrysler, has been named senior vice president of global automotive operations for J.D. Power and Associates. He will have responsibility for leading the company's strategy and operations for its automotive division.