Doug Betts

Sergio sends message with quick exits

12:01 am U.S. ET | Nov. 3, 2014
Last year, Chrysler quality chief Doug Betts praised boss Sergio Marchionne, saying the CEO's culture of accountability was just what the automaker needed. Last week, Betts became an unwitting poster child for Marchionne's methods....
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Chrysler exec: Recalls strengthen industry ties

12:01 am U.S. ET | Aug. 4, 2014
This year's long list of automotive recalls is strengthening the bond between suppliers and automakers, Chrysler Group's head of quality says. Doug Betts, who since 2007 has overseen Chrysler's effort to improve its quality, says heightened scrutiny from regulators has suppliers clinging closely to their customers....
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Chrysler's Betts: Recall volume is like boy who cried wolf

12:01 am U.S. ET | June 23, 2014
A year ago, Chrysler raised eyebrows when it spurned a government recall request for older-model Jeep Grand Cherokees and Libertys. What if that letter had arrived a year later? It'd get done, says Chrysler quality chief Doug Betts....
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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. Mon., December 15
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