Doug Betts

Chrysler's Betts: Recall volume is like boy who cried wolf

12:01 am U.S. ET | June 23, 2014
A year ago, Chrysler raised eyebrows when it spurned a government recall request for older-model Jeep Grand Cherokees and Libertys. What if that letter had arrived a year later? It'd get done, says Chrysler quality chief Doug Betts....
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