Survey and studies

High salesperson turnover getting worse, study finds

12:01 am U.S. ET | Dec. 8, 2014
In 2013, the average dealership had a 66 percent turnover rate among sales consultants, up 4 percentage points from the previous year and well above the national average for the private sector of 42 percent, the National Automobile Dealers Association's 2014 Dealership Workforce Study found....
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Technology training can help close a sale, AutoTrader.com says

10:39 am U.S. ET | Nov. 18, 2014
As automakers incorporate in-vehicle technology features in more models, dealers have to find a way to sufficiently teach customers how to use the new tools, AutoTrader said in a report....
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Shoppers willing to pay smaller certified-used premium, study shows

12:01 am U.S. ET | Nov. 10, 2014
New-car shoppers in AutoTrader.com's 2014 Certified Pre-Owned Study said they are willing to pay a $2,032 premium for a certified used vehicle, vs. one that isn't. That was down $908, or nearly a third, from the amount new-car shoppers in last year's study said they were willing to pay....
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Suppliers warn spot shortages could pop up

12:01 am U.S. ET | Nov. 2, 2014
If North American light vehicle output keeps rising next year, some suppliers warn that spot shortages could develop. According to a new supplier survey by consulting firm IRN, 42 percent of respondents say they would not have sufficient capacity if industry output tops 17 million light-vehicle units in the next 12 months....
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Most interested in self-driving cars, but safety is a concern, survey says

1:53 pm U.S. ET | Oct. 31, 2014
When fully autonomous cars become ready to sell, consumers around the globe -- particularly in Asia -- may be ready to buy, but many of them still have concerns, according to a new survey by the University of Michigan....
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Windshield washer fluid linked to deadly Legionnaires' disease

6:39 am U.S. ET | May 19, 2014
Windshield washer fluid may be a breeding ground for bacteria that causes the deadly pneumonia known as Legionnaires' disease....
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EDITORIAL

Quid pro quo

12:01 am U.S. ET | May 12, 2014
Suppliers would rather do business with Toyota than with the Detroit 3. And the gap is getting bigger....
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More vehicles, walkers join accident prevention study

12:01 am U.S. ET | April 21, 2014
The University of Michigan plans to triple the number of study vehicles outfitted with vehicle-to-vehicle communications, the next phase of a road test of equipment designed to prevent accidents....
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Most drivers believe connected-car tech will improve safety, survey says

3:07 pm U.S. ET | April 11, 2014
More than 80 percent of consumers in the United States, Australia and Britain believe connected-vehicle technology will make driving safer, a new survey by the University of Michigan finds....
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NADA PREVIEW: DEALER SURVEY

Worry about rising health care costs makes retailers cautiously optimistic this year

12:01 am U.S. ET | Jan. 20, 2014
As dealers head to New Orleans for the National Automobile Dealers Association convention, they're looking forward to this year. But they're concerned about rising personnel expenses, linked in large part to health care costs. That's the message from an unscientific online survey Automotive News conducted Jan. 8-10....
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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. Mon., December 15
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