Survey and studies

Infiniti, Mini, Mitsubishi stores most-improved in responding to Internet leads

12:01 am U.S. ET | March 9, 2015

Infiniti, Mini and Mitsubishi dealerships had the industry's biggest improvements in responsiveness to customer inquiries on the Internet, while Lexus stores led the way for the second consecutive year, according to a newly released study....
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Repairs: Dealerships satisfy, study says, but independents lead

12:01 am U.S. ET | Feb. 2, 2015

The service departments of dealerships lagged independent repair shops in a Consumer Reports satisfaction study, but there's good news hidden in the survey. Respondents also reported being very satisfied overall with their repairs at dealerships, but they also dislike the high cost of parts at dealerships....
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Dealers see another good year in 2015

12:01 am U.S. ET | Jan. 26, 2015

Dealers expect 2015 to be another good year, though perhaps not quite as good as 2014....
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High salesperson turnover getting worse, study finds

12:01 am U.S. ET | Dec. 8, 2014

In 2013, the average dealership had a 66 percent turnover rate among sales consultants, up 4 percentage points from the previous year and well above the national average for the private sector of 42 percent, the National Automobile Dealers Association's 2014 Dealership Workforce Study found....
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Technology training can help close a sale, AutoTrader.com says

10:39 am U.S. ET | Nov. 18, 2014

As automakers incorporate in-vehicle technology features in more models, dealers have to find a way to sufficiently teach customers how to use the new tools, AutoTrader said in a report....
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Shoppers willing to pay smaller certified-used premium, study shows

12:01 am U.S. ET | Nov. 10, 2014

New-car shoppers in AutoTrader.com's 2014 Certified Pre-Owned Study said they are willing to pay a $2,032 premium for a certified used vehicle, vs. one that isn't. That was down $908, or nearly a third, from the amount new-car shoppers in last year's study said they were willing to pay....
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Suppliers warn spot shortages could pop up

12:01 am U.S. ET | Nov. 2, 2014

If North American light vehicle output keeps rising next year, some suppliers warn that spot shortages could develop. According to a new supplier survey by consulting firm IRN, 42 percent of respondents say they would not have sufficient capacity if industry output tops 17 million light-vehicle units in the next 12 months....
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Most interested in self-driving cars, but safety is a concern, survey says

1:53 pm U.S. ET | Oct. 31, 2014

When fully autonomous cars become ready to sell, consumers around the globe -- particularly in Asia -- may be ready to buy, but many of them still have concerns, according to a new survey by the University of Michigan....
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Windshield washer fluid linked to deadly Legionnaires' disease

6:39 am U.S. ET | May 19, 2014

Windshield washer fluid may be a breeding ground for bacteria that causes the deadly pneumonia known as Legionnaires' disease....
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EDITORIAL

Quid pro quo

12:01 am U.S. ET | May 12, 2014

Suppliers would rather do business with Toyota than with the Detroit 3. And the gap is getting bigger....
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More vehicles, walkers join accident prevention study

12:01 am U.S. ET | April 21, 2014

The University of Michigan plans to triple the number of study vehicles outfitted with vehicle-to-vehicle communications, the next phase of a road test of equipment designed to prevent accidents....
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Most drivers believe connected-car tech will improve safety, survey says

3:07 pm U.S. ET | April 11, 2014

More than 80 percent of consumers in the United States, Australia and Britain believe connected-vehicle technology will make driving safer, a new survey by the University of Michigan finds....
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A dealership of tomorrow built on yesterday's values

A dealership of tomorrow built on yesterday's values

A return policy inspired by Walmart. A talk-to-every (nearby) customer mandate. A no-cursing culture. These are just some of the hallmarks of Jenkins & Wynne Ford Lincoln Honda. Mon., March 23
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