Survey and studies


VW cars still considered 'outstanding' by 65% of Germans, survey says

Oct. 19, 2015 14:09 CET

Two-thirds of Germans still believe VW builds "outstanding" cars despite the high-profile emissions-test cheating scandal that has damaged the company's image, a survey found....
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Lexus rises to No. 1 in customer satisfaction study

12:01 am U.S. ET | Aug. 25, 2015

Lexus overtook Mercedes-Benz to come out on top in a recent U.S. customer satisfaction study while recalls and rising prices across the industry are driving down average new-vehicle customer satisfaction scores....
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Despite growth, some dealers grumble

12:01 am U.S. ET | Aug. 24, 2015

NADA's latest dealer attitude survey found Volkswagen, Infiniti and Mini dealers were the most disgruntled, while Lexus, Toyota, Subaru, Audi and Ford dealers were the most upbeat overall....
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Tech propels Kia to best-ever IQS finish

12:01 am U.S. ET | June 22, 2015

While automakers continue to frustrate customers with glitchy technology, has Kia cracked the code? The Korean brand led all other nonpremium marques in the 2015 J.D. Power and Associates Initial Quality Study for the first time -- largely on the strength of improved in-car tech....
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VW, BMW are top brands among Chinese auto buyers, survey says

April 24, 2015 14:30 CET

Volkswagen is the top pick for Chinese consumers considering buying a vehicle followed by BMW and Buick, according to a survey on auto-purchase sentiment conducted by a research unit of Deutsche Borse....
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Hyundai beats VW as China's top-ranked mass-market auto brand

April 13, 2015 11:27 CET

Hyundai beat Volkswagen and General Motors' Buick to be the top-ranked mass-market auto brand in China in a state-backed survey, even as the South Korean automaker's deliveries there fell in the first quarter....
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Hyundai beats VW, Buick as China’s top-ranked mass-market auto brand

7:10 am U.S. ET | April 13, 2015

Hyundai Motor beat Volkswagen and Buick to be the top-ranked mass-market auto brand in China in a state-backed survey, even as the South Korean automaker’s deliveries there fell in the first quarter....
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Tailor shopping to your customers, studies suggest

12:01 am U.S. ET | April 13, 2015

If auto dealers and manufacturers would give customers a better shopping experience, those customers would visit dealerships more often and even buy more vehicles, two new studies conclude....
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Infiniti, Mini, Mitsubishi stores most-improved in responding to Internet leads

12:01 am U.S. ET | March 9, 2015

Infiniti, Mini and Mitsubishi dealerships had the industry's biggest improvements in responsiveness to customer inquiries on the Internet, while Lexus stores led the way for the second consecutive year, according to a newly released study....
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Repairs: Dealerships satisfy, study says, but independents lead

12:01 am U.S. ET | Feb. 2, 2015

The service departments of dealerships lagged independent repair shops in a Consumer Reports satisfaction study, but there's good news hidden in the survey. Respondents also reported being very satisfied overall with their repairs at dealerships, but they also dislike the high cost of parts at dealerships....
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Dealers see another good year in 2015

12:01 am U.S. ET | Jan. 26, 2015

Dealers expect 2015 to be another good year, though perhaps not quite as good as 2014....
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High salesperson turnover getting worse, study finds

12:01 am U.S. ET | Dec. 8, 2014

In 2013, the average dealership had a 66 percent turnover rate among sales consultants, up 4 percentage points from the previous year and well above the national average for the private sector of 42 percent, the National Automobile Dealers Association's 2014 Dealership Workforce Study found....
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