J.D. Power and Associates

Publisher Peter Brown honored

2:46 pm U.S. ET | April 1, 2013
J.D. Power and Associates President Finbarr O'Neill, right, presents Power's President's Award to Peter Brown, publisher and editorial director of Automotive News, during the 2013 Automotive Forum at the Grand Hyatt Hotel in New York last week. Brown, who joined Automotive News as editor in 1989, will retire at the end of April.... Read More »

 

Tire study: Replacement rate runs higher for run-flats

1:36 pm U.S. ET | March 29, 2013
Run-flat tires are far more likely than conventional tires to need replacement because of a flat or blowout, according to a new study by J.D. Power and Associates.... Read More »

 

JIM HENRY

F&I survey gives all dealerships a voice

12:01 am U.S. ET | March 13, 2013
It’s March. Time to work on tax returns -- and the annual U.S. Dealer Financing Satisfaction Study from J.D. Power.... Read More »

 

LETTER TO THE EDITOR

J.D. Power results reflect reality

12:01 am U.S. ET | March 4, 2013
Regarding the Feb. 25 letter to the editor "Get more detail on J.D. Power studies": The J.D. Power and Associates 2013 Vehicle Dependability Study is based on a sample of more than 37,000 original owners of 3-year-old vehicles.... Read More »

 

Study: Customers turn to social media for service

12:01 am U.S. ET | Feb. 25, 2013
Mastering social media is getting tougher for auto companies and dealers because of shifting consumer expectations. Consumers increasingly want their service questions answered via Facebook, Twitter, Google+ and fan sites, a new study by J.D. Power and Associates says.... Read More »

 

U.S. auto sales remain robust despite rising fuel prices, looming budget cuts

9:42 am U.S. ET | Feb. 22, 2013
U.S. auto sales in February remain strong despite rising fuel prices and the threat of fresh government spending cuts, several forecasters and analysts say.... Read More »

 

U.S. sales growth to slow, yield healthy industry results, Power says

9:59 am U.S. ET | Feb. 8, 2013
The double-digit sales increases notched by the U.S. auto industry since 2009 will give way to slower but steady growth through 2015, J.D. Power and Associates predicts. Sales should grow 4 percent this year, to 15.1 million, followed by 4 percent gains in each of the next two years, Power says. The market research firm says growth is happening the right way, with automakers building to demand and dealers' profitability improving.... Read More »

 

New-vehicle shoppers look at more models before buying, study says

2:55 pm U.S. ET | Jan. 29, 2013
New-vehicle shoppers are considering more models before buying, and fuel economy remains the most influential factor in a purchase decision, according to a J.D. Power and Associates study. New-vehicle shoppers consider an average of 3.3 vehicles, J.D. Power’s 2013 Avoider Study says, up from 3.1 in last year’s study and 2.9 in 2010.... Read More »

 

JIM HENRY

Dealerships can make or break auto lender, factory reputations

12:01 am U.S. ET | Dec. 12, 2012
J.D. Power and Associates has reaffirmed that the dealership F&I experience has a big effect on what customers think of the factory and the lender that finances the deal.... Read More »

 

Lexus, Mini are tops in sales satisfaction again, Power survey shows

1:00 pm U.S. ET | Nov. 28, 2012
Consumers are increasingly satisfied with the auto-buying experience, with Lexus repeating as the top-rated luxury brand and Mini again pacing mass-market brands in the J.D. Power and Associates 2012 Sales Satisfaction Index Study released today. Mini topped the mass-market brand list for a third straight year with a 712 score. Buick was No. 2 and GMC was third as GM placed all three of its mass-market brands in the top five. Fiat was No. 4 and Subaru tied with Chevrolet for fifth.... Read More »

 

Post-Sandy demand to boost November auto sales, Toyota says

9:22 pm U.S. ET | Nov. 27, 2012
Toyota's top U.S. sales executive said consumers purchasing new vehicles to replace those lost during Superstorm Sandy will mean strong November U.S. auto sales. On a seasonally adjusted annualized basis, November U.S. sales will be between 14.8 million and 15.2 million new vehicles, Jim Lentz, president and chief executive of Toyota Motor Sales USA, said Tuesday.... Read More »

 

GUEST COMMENTARY

Does Beijing need to rethink its auto policy?

12:01 am U.S. ET | Nov. 21, 2012
John C. Humphrey, J.D. Power’s global auto chief, writes: China's automotive industry faces two critical challenges: substantial overcapacity and a massive proliferation of automotive companies and brands. Both challenges are structural but self-inflicted.... Read More »

 

Lexus tops J.D. Power's China vehicle quality study

Nov. 1, 2012 14:09 CET
International luxury brands continued to dominate J.D. Power's Initial Quality Study for China this year. Lexus earned the top ranking with only 54 problems reported per 100 vehicles. Mercedes-Benz, BMW AG and Audi AG ranked second, third and fourth.... Read More »

 

Study: Mobile-friendly Web sites are crucial

12:01 am U.S. ET | Oct. 29, 2012
More than half of consumers who use smartphones to research a vehicle before buying do so while at a dealership, J.D. Power and Associates' 2012 Automotive Mobile Site Study found.... Read More »

 

October U.S. sales predicted to rise 11% with 14.8M annual rate

3:01 pm U.S. ET | Oct. 25, 2012
Light-vehicle sales in the United States will rise 11 percent to 1.13 million units in October from a year earlier, J.D. Power and Associates predicted today. October's seasonally adjusted annual selling rate is expected to be 14.8 million, down slightly from September's 14.9 million rate.... Read More »

 

JIM HENRY

Conventional wisdom, unconventional advice

12:01 am U.S. ET | Oct. 17, 2012
I deal with reputable carmakers, retailers and auto lenders nearly all the time, so sometimes what passes for “conventional wisdom” about car dealerships and auto finance comes as a shock. While I was researching a story recently, somebody who ought to know better told me the conventional wisdom is “you should never get financing at the dealership.”... Read More »

 

SEPTEMBER U.S. AUTO SALES

Monthly sales projected to rise 11% in September

3:00 pm U.S. ET | Sept. 20, 2012
Auto sales in September are expected to increase 11 percent from a year ago, keeping the industry on roughly the same pace as in August, J.D. Power and Associates said today.... Read More »

 

Johnson Controls' joint venture shares top rank in seating quality survey, J.D. Power says

Aug. 17, 2012 06:01 CET
For the third year in a row, Avanzar Interior Technologies earned a top spot in the J.D. Power and Associates 2012 Seat Supplier Quality Rankings. Avanzar, a joint venture between Johnson Controls and SAT Auto Technologies, tied with TS Tech for the top rating, the firm reported Thursday.... Read More »

 

Johnson Controls' joint venture shares top rank in seating quality survey, J.D. Power says

4:15 pm U.S. ET | Aug. 16, 2012
For the third year in a row, Avanzar Interior Technologies earned a top spot in the JD Power and Associates 2012 Seat Supplier Quality Rankings. Avanzar, a joint venture between Johnson Controls and SAT Auto Technologies, tied with TS Tech for the top rating, the firm reported today.... Read More »

 

2012 MANAGEMENT BRIEFING SEMINARS

Forecasts drop for 2012, 2013 U.S. auto sales

11:09 am U.S. ET | Aug. 7, 2012
For much of this year, gains in United States auto sales have been a bright spot in an economy that remains weighed down by joblessness, a still-sluggish housing market and global uncertainty. Now, those outside factors have started to drag on the auto industry, likely slowing the rate that sales will grow through 2013, analysts said today.... Read More »

 

FINAL ASSEMBLY

The small stand tall in auto satisfaction study

12:01 am U.S. ET | July 30, 2012
Downsizing used to mean downgrading for new-vehicle buyers. But according to J.D. Power and Associates' 2012 Automotive Performance, Execution and Layout (APEAL) Study, car buyers are choosing smaller vehicles and liking them as much as or more than the bigger models they used to drive.... Read More »

 

July U.S. auto sales will rise 20%, match June rate, J.D. Power says

10:25 am U.S. ET | July 26, 2012
July auto sales will rise about 20 percent from last year but be roughly the same as last month, at 14.1 million on a seasonally adjusted annualized basis, J.D. Power and LMC Automotive said today.... Read More »

 

Three Chevys capture top ratings in J.D. Power study

10:00 am U.S. ET | July 25, 2012
Three Chevrolet models captured top rankings in their segment, the most of any brand in the J.D. Power and Associates 2012 Automotive Performance, Execution and Layout (APEAL) Study released today. The study named three Chevys best in segment in Power's 21 categories: the Sonic for subcompact cars, Volt for compact cars and Avalanche for large pickup.... Read More »

 

June sales pace forecast to rise to 13.9M from May, J.D. Power-LMC says

6:01 pm U.S. ET | June 21, 2012
U.S. auto sales will rise 16 percent this month compared with a year ago, and the annual sales pace will rise slightly from May to around 13.9 million, a key forecasting group said. Vehicle sales in June will reach nearly 1.3 million, according to J.D. Power and LMC Automotive. Of the total sales, 21 percent will be to fleet customers, such as rental car companies.... Read More »

 

Jaguar, Porsche and Cadillac gain; Chrysler, Ford slip as industry quality jumps, J.D. Power says

1:00 pm U.S. ET | June 20, 2012
Jaguar, Porsche and Cadillac posted the biggest improvements in new-vehicle quality for the 2012 model year, while the Mini, Chrysler, Mercedes-Benz, Ford and Subaru brands fell back in a year that saw overall industry quality advance nearly 5 percent, J.D. Power and Associates said today. Lexus topped J.D. Power's 2012 U.S. Initial Quality Study for the second year in a row with 73 problems reported per 100 models tracked, the same as in 2011.... Read More »