J.D. Power and Associates

New car technologies often unused by drivers, J.D. Power finds

1:00 pm U.S. ET | Aug. 25, 2015

A new study from J.D. Power suggests that automakers are investing billions into technologies that a considerable number of drivers aren't using. J.D. Power's first 2015 Driver Interactive Vehicle Experience Report found that at least 20 percent of new-vehicle owners have never used 16 of the 33 technology features measured....
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JULY U.S. SALES

Sales rise 5.3% on hardy crossover, truck volume

8:30 am U.S. ET | Aug. 3, 2015

U.S. light-vehicles sales -- fueled by healthy truck demand and gains at most major automakers -- rose 5.3 percent in July, helping the industry begin the second half of 2015 on a strong note. Ford Motor Co., Nissan Motor Co., Honda Motor Co., GM, Fiat Chrysler and Hyundai-Kia all had gains between 5 percent and 8 percent while Subaru scored its sixth double-digit advance of the year....
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Mini, Subaru, Scion improve the most in J.D. Power APEAL Study

10:00 am U.S. ET | July 22, 2015

Mini, Subaru and Scion had the biggest improvements in J.D. Power's latest study of new-vehicle appeal. Porsche was the overall leader for the 11th consecutive year....
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How Infiniti climbed quality chart

12:01 am U.S. ET | July 4, 2015

The entire auto industry got a little bit better on quality this year, but few brands jumped in the rankings of a closely watched survey the way Infiniti did. The brand focused on two problem areas, telematics and a noisy transmission, to make big gains in J.D. Power's latest quality ratings....
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J.D. Power completes NADA car guide purchase

2:37 pm U.S. ET | July 1, 2015

J.D. Power completed its acquisition of NADA's Used Car Guide today after receiving approval from U.S. regulators....
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Kia rises in J.D. Power quality; Japanese fall below average

1:00 pm U.S. ET | June 17, 2015

Kia topped all other nonpremium brands in J.D. Power and Associates' latest survey of new-vehicle quality for the first time ever, while Japanese brands fell below the industry average -- another first in the study's 29-year history....
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Costco says referrals led to nearly 400,000 U.S. vehicle sales in 2014

2:02 pm U.S. ET | June 9, 2015

In a sign of shifting consumer attitudes, Costco said its dealership referral programs led to sales of 398,875 new and used vehicles in the U.S. in 2014....
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J.D. Power is buying NADA's Used Car Guide

12:01 am U.S. ET | June 1, 2015

The National Automobile Dealers Association has agreed to sell its 82-year-old Used Car Guide business to J.D. Power and Associates....
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J.D. Power to buy NADA Used Car Guide

1:00 pm U.S. ET | May 28, 2015

The National Automobile Dealers Association has agreed to sell an 82-year-old institution, its Used Car Guide business, to J.D. Power. The deal is expected to yield shared cost savings and lead to more comprehensive data and new products....
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Auto safety technology trumps entertainment for consumers, J.D. Power study finds

1:00 pm U.S. ET | April 22, 2015

Automakers should invest in safety technology, over entertainment and convenience, to satisfy customers, according to a J.D. Power study released today....
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Low oil prices drive bullish forecasts for U.S. sales

11:42 am U.S. ET | March 31, 2015

The US auto industry appears to be firmly in the fast lane, at least for the next two years. New-car sales are on track to expand for a sixth consecutive year in 2015 and face few major risks to the streak in 2016, economists said here today at the NADA/J.D. Power Automotive Forum....
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JIM HENRY

BLOG: If dealers don't weigh in, they can't gripe

12:30 pm U.S. ET | March 25, 2015

Dealers have a chance right now to weigh in on what they like and don’t like about their lenders, and they shouldn’t miss the opportunity.
...
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J.D. Power, MarketShare alliance to help automakers balance marketing, incentive spending

3:04 pm U.S. ET | March 23, 2015

J.D. Power and marketing analytics company MarketShare have teamed up to help automotive sales and marketing executives find the right balance of spending on marketing campaigns and incentives....
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GM stays strong in dealership-service satisfaction; Jaguar jumps to No. 1 in luxury

1:00 pm U.S. ET | March 18, 2015

General Motors again dominated the top rankings in customer satisfaction at dealership service departments, claiming three of the five highest-scored mainstream brands in a benchmark study released today by JD Power and Associates....
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Nissan targets improvements in dealer experience

4:15 pm U.S. ET | Jan. 23, 2015

Nissan will roll out a nationwide program this spring intended to boost its middle-of-the-road customer satisfaction scores on dealership experience. The undertaking -- known internally as the Quality Growth Program -- will be a bonus program to reward dealers for meeting various targets to improve their satisfaction performance....
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Big sales goal for new Titan may be low, Nissan's Munoz says

10:45 pm U.S. ET | Jan. 22, 2015

Nissan startled many auto industry observers last week when it said it envisioned the redesigned 2016 Titan capturing 5 percent of the U.S. full-size pickup market. But Nissan's U.S. boss, Jose Munoz, says 5 percent might be on the low side....
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Blue sky values up, but buy/sell activity likely to slow as industry growth does, panel argues

2:30 pm U.S. ET | Jan. 22, 2015

Slowing vehicle sales growth rates across the industry are also likely to slow dealership buy/sell activity just as blue sky values peak, just not yet, a panel of experts on dealership transactions said at the 2015 J.D. Power Automotive Summit....
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New models are driving brands' success

6:00 pm U.S. ET | Jan. 22, 2015

New-model introductions will continue to boost the performance of auto franchises for the next two years. Brands from mass-market to luxury are chalking up positive results in customer satisfaction and owner-loyalty largely as a result of a stream of new and substantially redesigned products....
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A bright outlook for 2015 -- with a few worries

2:45 pm U.S. ET | Jan. 22, 2015

Risky car loans are on the increase, rising interest rates will put a crimp on product prices, and a new wave of off-lease vehicles soon will wash over the market. That's the bad news, Thomas King, J.D. Power vice president of OEM operations, told the audience at Power's Automotive Summit on Thursday at the National Automobile Dealers Association convention here....
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Toyota's Carter says dealerships must change to look like new customers

1:30 pm U.S. ET | Jan. 22, 2015

Successful auto dealers must make their dealerships look like their future customers with more women, minorities and the young, Toyota's head of automotive operations in the US says....
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Faster is better in F&I, Power survey shows

12:00 pm U.S. ET | Jan. 22, 2015

The latest J.D. Power Sales Satisfaction Index Study underscores how important it is to get customers in and out of the F&I office as quickly as possible....
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Discounts, falling gas prices driving Nov. sales higher

3:30 pm U.S. ET | Nov. 25, 2014

The U.S. auto industry may post its highest November sales volume since 2001, and one forecaster says light-vehicle transaction prices are on pace to reach the highest level ever for a second consecutive month. Year-end clearance sales and the lowest gasoline prices since 2010 are two big factors behind the forecasts....
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JAMIE LaREAU

BLOG: Great product isn't the only ingredient for making happy customers

3:48 pm U.S. ET | Nov. 14, 2014

Sure, product is very important, but consider that most vehicles on the market look good and have comparable quality within their segments. So that means purchase decisions and customer happiness ultimately land on nontangibles such as service, salesperson and the deal....
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Acura tops among mobile web sites for shopping, Power says

3:58 pm U.S. ET | Oct. 9, 2014

Acura has taken the lead in best mobile Web experience for consumers researching and shopping for a new vehicle, moving up from the runner-up slot in 2013, according to a J.D. Power and Associates study released today....
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