J.D. Power and Associates
Former FCA quality chief Betts named to key post at J.D. PowerTue, 21, Feb 2017
Doug Betts, the former head of quality for Fiat Chrysler, has been named senior vice president of global automotive operations for J.D. Power and Associates. He will have responsibility for leading the company's strategy and operations for its automotive division.
Sales look great? Beware unhealthy habitsFri, 27, Jan 2017
Experts: Fresh products set brands apartFri, 27, Jan 2017
Jan. auto sales expected to downshift slightly after strong 2016 finishFri, 27, Jan 2017
U.S. new-vehicle sales, coming off the industry's strongest December in history, are starting 2017 with only a slight slowdown, according to four forecasts issued this week. One analyst said there are already increasing signs that 2017 could be a third consecutive year of record demand.
J.D. Power launches residual-value productThu, 26, Jan 2017
J.D. Power launches residual-value productWed, 18, Jan 2017
Lincoln, Ford finance arms take top spots in J.D. Power consumer satisfaction studyThu, 17, Nov 2016
Buick, Porsche top mass market, luxury segments in sales satisfaction studyThu, 10, Nov 2016
Buick and Porsche topped the mass-market and luxury segments in J.D. Power's latest sales satisfaction study. Buick, with a score of 809 on a 1,000-point scale, paced mass-market brands for the first time since 2008. Porsche (824) led the luxury segment for the second consecutive year.
Suppliers take a hit in J.D. Power tech studyMon, 17, Oct 2016
BMW, Hyundai top new Power study on user-friendly techMon, 10, Oct 2016
BMW and Hyundai both earned top marks on technology usability in a new report out by J.D. Power, signifying that luxury and mass-market vehicles can do equally well satisfying customers with new technology.
J. D. Power to expand 'global footprint' under new ownerThu, 08, Sep 2016
London-based private equity firm XIO Group completed its $1.1 billion acquisition of J.D. Power and Associates. J.D. Power President Finbarr O'Neill said XIO possesses "the resources and motivation we need to accelerate our growth, bolster our competitive position and broaden our global footprint.”
Lincoln aims to build on satisfaction gainsMon, 04, Jul 2016
Lincoln, amid gains in sales and owner-satisfaction scores, is making its “largest investment” yet in customer service. Starting with the 2017 model year, Ford Motor Co.'s luxury brand will provide free pickup and delivery of service vehicles to new owners.