J.D. Power and Associates

J.D. Power survey takers will get chance to post online dealership reviews

5:58 pm U.S. ET | March 19, 2014
J.D. Power and Associates has agreed to work with DealerRater to help automakers and dealers collect dealership reviews from consumers. J.D. Power will ask some recipients of its proprietary customer satisfaction and other surveys if they also wish to write a review of the dealership where they did business, said Jonathan Miller, chief technology officer for J.D. Power....
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Lexus keeps J.D. Power dependability crown; GM scores 2 spots in top 5

10:00 am U.S. ET | Feb. 12, 2014
Lexus again is the most dependable auto brand after three years of ownership while two General Motors marques joined the top five, J.D. Power and Associates said today....
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More auto brands upgrade Web site technology for all devices

2:47 pm U.S. ET | Feb. 7, 2014
More than 20 percent of auto manufacturers have launched Web sites that implement responsive design technology -- technology that allows shoppers to view the same Web site content across tablets, smartphones and desktop computers....
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