Van Tuyl

Transforming service, with an assist from Mulally

12:01 am U.S. ET | Aug. 5, 2013
Chaz Gilmore rose to general manager of the huge Grapevine Ford-Lincoln store in Grapevine, Texas, because he knew how to sell cars and was a master of online sales....
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Special Report
Fewer bosses, Disney savvy, $2 idea lift stores

Fewer bosses, Disney savvy, $2 idea lift stores

A Chrysler Group dealership chain is stripping away layers of management to sell cars faster. A Chevrolet-Cadillac store is enchanting customers through Disney training. Mon., July 21
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