New light on the dark art of comparing warranty costs

4:01 pm U.S. ET | March 5, 2014
Today there's a bit more light in the auto industry's dark art of vehicle warranties and recalls. By dark art, I don't mean each automaker's warranty specialists don't know their costs down to the last dollar. I mean almost nobody else does. But advisory firm Stout Risius Ross has a new database on auto recalls, which it laid out today in suburban Detroit.... Read More »


VW: Quality drive picks up, warranty costs plummet

12:01 am U.S. ET | July 1, 2013
Volkswagen says its drive to boost quality is showing results. The brand has had some of the highest warranty claim rates in the U.S. auto industry. But in the past few years, the cost of repairing VW vehicles has plummeted, says Marc Trahan, head of quality at Volkswagen Group of America.... Read More »


Suppliers absorb more of costs from warranty claims

4:12 pm U.S. ET | June 24, 2013
Automakers are increasingly requiring contributions from suppliers for potential product liability, warranty and recall claims, and the emphasis on shared responsibility has worked its way from the automakers down to all three tiers of the supply chain.... Read More »



Bravo to Chrysler's quality chief

12:01 am U.S. ET | June 17, 2013
The Q&A with Chrysler's Doug Betts was interesting, but what caught my attention was his citing a "roughly 60 percent improvement in warranty rates."... Read More »


Toyota limits online warranties

12:01 am U.S. ET | June 17, 2013
Until a month ago, Acton Toyota of Littleton had a nice little side business for five years selling Toyota-sponsored extended service contracts over the Internet. Toyota Financial Services, though, pulled the plug on the business in May, prohibiting Acton Toyota and a handful of other dealerships from selling the contracts nationally online.... Read More »


Volume brands adopt free maintenance

12:01 am U.S. ET | June 3, 2013
Free maintenance, largely the domain of luxury brands, is trickling down to some mass-market brands. General Motors recently began including routine, scheduled maintenance for two years or 24,000 miles on sales of all Chevrolet Silverado and GMC Sierra 1500 models, making permanent what had been a one-month promotion.... Read More »


Lincoln trims free maintenance

12:01 am U.S. ET | June 3, 2013
Beginning with 2014 models, Lincoln is cutting back its complimentary maintenance program to 2 years/24,000 miles from 4 years/50,000 miles. In a May 6 memo sent to dealers, Lincoln said the revised program "complements short-term 24-month leases." In a statement, Lincoln said the new program is "competitive with other luxury brands."... Read More »


Chrysler Group offers dealers more training on diesels

12:01 am U.S. ET | June 3, 2013
Chrysler Group is offering additional diesel-engine training to its dealerships to help them sell and service light-duty diesel variants of its two best-selling nameplates this year. Diesel-powered 2014 Jeep Grand Cherokees are being assembled in Detroit, and a diesel-powered 2014 Ram 1500 will enter production this fall.... Read More »


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How a Texas Toyota store solved used-car-supply challenge

How a Texas Toyota store solved used-car-supply challenge

Mike Shaw Toyota in Corpus Christi, Texas, needed more used cars. But driving 150 miles to the nearest auction was time-consuming and costly. Mon., April 14
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