Morse's 3 keys: Good people, products, processesMon, 05, Dec 2016
After his father's death in July, Teddy Morse, 41, took over his family's dealership group, founded by his grandfather in 1963. In this Q&A, he talks about his baptism by fire, the personnel policies he learned from his father and grandfather and other matters.
Retailer starts over after winning store backSun, 11, Sep 2016
Colleen McDonald, 51, fought all the way to the U.S. Supreme Court before getting back Livonia (Mich.) Chrysler Jeep in July, after losing three dealerships during the General Motors and Chrysler bankruptcies. In this Q&A, she speaks about losing the stores, getting one back and resuming operations.
How surviving leukemia changed outlook on lifeMon, 20, Jun 2016
Sam Slaughter, owner of the Sellers Auto Group in suburban Detroit, talks in this Q&A about how having leukemia at age 25 affected his life decisions and management style, as well as his views on Internet marketing and the role of the service department.
Time was right for Fiat Chrysler in CanadaMon, 21, Mar 2016
Third-generation dealer Mike Woods of Guelph, Ontario, had a front-row seat as Fiat Chrysler claimed the Canadian sales crown last year for the first time. In this Q&A, he talks about the record run, the role of incentives and offering customers value for their money.
Keys to success: Family, decency and hard workMon, 14, Sep 2015
Service background shaped Colo. dealer's approachMon, 15, Jun 2015
Coming up through the service department, rather than sales, shaped the views of Denver-area dealer Mary Pacifico-Valley. She also was mentored by the late Kent Rickenbaugh, and today seeks to mentor others.
Tenn. group's key: Treat customers wellMon, 16, Mar 2015
An orphaned immigrant driven to winMon, 16, Mar 2015
Dealership group invests for 'nice, exciting, fun' storesSat, 24, Jan 2015
Merit Earl Fields was sales manager at Cadillac before becoming a Cadillac dealer on Chicago's North Shore in 1971. After his son, John Fields, quit a career as a contract-law attorney to join the car business, the duo began adding franchises: BMW, Saab, American Motors and more.