Dealer speaks

VIDEO: Ohio dealer's success equation: Happy employees = happy customers

12:01 am U.S. ET | Dec. 14, 2015

The sign at Diane Sauer Chevrolet symbolizes a 40-year journey of sacrifice and survival. Along the way, she has won the respect of skeptical male colleagues and realized she didn't have to act like a guy to succeed. Lessons learned over the years have also forged one guiding principle today: "You need to have happy employees to have happy customers."...
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VIDEO: Dealer 'Rocky' De La Fuente ready to go distance in White House bid

12:01 am U.S. ET | Dec. 7, 2015

Can a small Cadillac store be a stepping-stone to the Oval Office? California's Roque 'Rocky' De La Fuente believes so. He won't back away from a good fight, whether it's against City Hall, GM or Trump....
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VIDEO: Ford dealer Kimmerle: 'We will not let the dealership divide the family'

12:01 am U.S. ET | Sept. 21, 2015

Don't be fooled by the museum-like look of David Kimmerle's Ford store in Arizona. It thrives on forward-thinking ideas that ensure growth without acquisitions. And he has a third-generation succession plan that guarantees one thing: None of his six kids will ever run the store....
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VIDEO: Dealer Viviano puts in long hours at 83, draws Sergio visit

12:01 am U.S. ET | Sept. 14, 2015

After 50 years, Tony Viviano has forged strong views on what it takes to succeed as a car dealer. And at 83, he maintains a work ethic that sparked the attention of Sergio Marchionne....
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Q&A WITH TONY VIVIANO, OWNER, SERLING HEIGHTS (MICH.) DODGE-CHRYSLER-JEEP-RAM

Keys to success: Family, decency and hard work

12:01 am U.S. ET | Sept. 14, 2015

At age 83, Tony Viviano still comes every work day to Sterling Heights [Mich.] Dodge Chrysler Jeep Ram, the dealership he owns. In this Q&A, he talks about his history and the secrets of his success....
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VIDEO: How dealer Bill Perkins turned failure into a mission

12:01 am U.S. ET | June 22, 2015

After a short run with his first dealership, Bill Perkins vowed to someday help others get into the business – if he got a second chance. Thanks to a valued mentor, he got that chance. Perkins now runs two stores anchored in his own principles: inspiring young people, being part of the community, taking an interest in employees' lives, and creating a culture where people want to succeed....
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VIDEO: Denver dealer banks on service bays, crusades for family-owned stores

12:01 am U.S. ET | June 15, 2015

After the untimely death of her boss and mentor, Mary Pacifico-Valley has built a 3-franchise chain with fixed ops as its foundation. She is also waging a personal crusade for the viability of the family-owned dealership while walking the talk on an issue where she feels the industry needs to "step it up."...
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Q&A WITH MARY PACIFICO-VALLEY, OWNER, RICKENBAUGH AUTOMOTIVE GROUP

Service background shaped Colo. dealer's approach

12:01 am U.S. ET | June 15, 2015

Coming up through the service department, rather than sales, shaped the views of Denver-area dealer Mary Pacifico-Valley. She also was mentored by the late Kent Rickenbaugh, and today seeks to mentor others....
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Q&A, DON JENKINS

Tenn. group's key: Treat customers well

12:01 am U.S. ET | March 16, 2015

Dealer principal Don Jenkins, 65, spoke with Automotive News TV Managing Editor Leslie J. Allen and Staff Reporter Lindsay Chappell about some of the reasons behind his dealerships' success....
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Q&A, JOHN NGUYEN

An orphaned immigrant driven to win

12:01 am U.S. ET | March 16, 2015

It was fitting that this self-made man created his own name. John Nguyen was 12 when, after shuttling from one refugee camp to another, he arrived in the U.S. The rest, as they say, is his story....
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