Dealer speaks

Q&A, DON JENKINS

Tenn. group's key: Treat customers well

12:01 am U.S. ET | March 16, 2015

Dealer principal Don Jenkins, 65, spoke with Automotive News TV Managing Editor Leslie J. Allen and Staff Reporter Lindsay Chappell about some of the reasons behind his dealerships' success....
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Q&A, JOHN NGUYEN

An orphaned immigrant driven to win

12:01 am U.S. ET | March 16, 2015

It was fitting that this self-made man created his own name. John Nguyen was 12 when, after shuttling from one refugee camp to another, he arrived in the U.S. The rest, as they say, is his story....
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Q&A WITH DAN FIELDS | PRESIDENT, FIELDS AUTO GROUP

Dealership group invests for 'nice, exciting, fun' stores

2:00 pm U.S. ET | Jan. 24, 2015

Merit Earl Fields was sales manager at Cadillac before becoming a Cadillac dealer on Chicago's North Shore in 1971. After his son, John Fields, quit a career as a contract-law attorney to join the car business, the duo began adding franchises: BMW, Saab, American Motors and more....
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Q&A WITH GREG MILLER | CEO, LARRY H. MILLER GROUP OF COS.

Miller learned from his dad and learned how to delegate

2:00 pm U.S. ET | Jan. 24, 2015

Greg Miller, 48, learned a lot about the car business from his father, Larry H. Miller. But he is a very different leader from his dad....
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BILL COLE, DEALER, COLE AUTOMOTIVE GROUP

A voice for dealers, business in West Virginia Senate

2:00 pm U.S. ET | Jan. 23, 2015

Dealer Bill Cole, 58, is poised to become president of the West Virginia Senate next year, and the state's lieutenant governor....
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JOHN DARVISH, CEO, DARCARS AUTOMOTIVE GROUP

DARCARS' new leadership regroups to grow in U.S., beyond

2:00 pm U.S. ET | Jan. 23, 2015

DARCARS has bought limited rooftops over the past 10 years, but Darvish intends to double the company's size -- whether through acquisitions or revenue or both -- in the next five years....
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Q&A WITH GREG JACKSON | CEO, PRESTIGE AUTOMOTIVE GROUP

Minority dealers still don't reflect minority purchases

12:00 pm U.S. ET | Jan. 22, 2015

Today, Prestige CEO Greg Jackson owns four dealerships in southeastern Michigan that sold 10,177 new Cadillac, Ford, Toyota and Mercedes-Benz vehicles last year....
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Q&A WITH GEORGE NAHAS | GEORGE NAHAS CHEVROLET

Bouncing back in 'a different world' of car sales

12:00 pm U.S. ET | Jan. 22, 2015

Florida dealer George Nahas, the 2002 Time Quality Dealer Award winner, lost two General Motors franchises: Oldsmobile in 2004 and Saturn five years later. Nahas, the current treasurer of the National Automobile Dealers Association, is running for the vice chairman's post....
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VIDEO: Canadian dealer buries a Jeep, puts on the Ritz

12:01 am U.S. ET | Dec. 15, 2014

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. He also uses eye-catching displays to generate buzz. The star attraction: A '43 Jeep, under glass beneath the showroom floor....
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VIDEO: Bergstrom on Buffett, Musk, life as dealer

12:01 am U.S. ET | Dec. 8, 2014

John Bergstrom once begged Roger Smith for a GM franchise. Today the head of Wisconsin's largest dealership group sits on the Green Bay Packer board and counts Warren Buffett as a friend. In this profile, Bergstrom, 67, tips his hat to those who taught him how to treat customers well and gives credit to Tesla's Elon Musk. He also shows healthy respect for a business that “will eat you up if you don't stay on top” of it....
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BILL COLE, DEALER, COLE AUTOMOTIVE GROUP

A voice for dealers, business in West Virginia Senate

12:01 am U.S. ET | Dec. 1, 2014

Dealer Bill Cole, 58, is poised to become president of the West Virginia Senate next year, and the state's lieutenant governor....
Read More »

JOHN DARVISH, CEO, DARCARS AUTOMOTIVE GROUP

DARCARS' new leadership regroups to grow in U.S., beyond

12:01 am U.S. ET | Dec. 1, 2014

DARCARS has bought limited rooftops over the past 10 years, but Darvish intends to double the company's size -- whether through acquisitions or revenue or both -- in the next five years....
Read More »

VIDEO: How dealer Hoehn creates work force that flourishes

12:01 am U.S. ET | Sept. 22, 2014

California dealer Bill Hoehn says his 500 employees need more than a decent salary and a stable place to work if they are going to truly flourish. Wellness benefits at his 12-franchise chain include free yoga and Pilates classes. In addition, a full-time chaplain provides counsel for challenges big and small. Hoehn's tenet: If workers thrive in their personal lives, they'll thrive as professionals, too....
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VIDEO: Defying Dad, by building on his legacy

12:01 am U.S. ET | Sept. 15, 2014

At Courtesy Auto Group in Illinois, Ray and Rik Fregia are seeing sales boom after million-dollar overhauls at their three stores. They are boosting Internet business, using contractors to deliver cars across the U.S. All the while, the brothers, who defied their father's advice and went into the business anyway, are creating fun workplaces with what they call a 'get to' versus 'got to' attitude....
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Q&A WITH GREG JACKSON | CEO, PRESTIGE AUTOMOTIVE GROUP

Minority dealers still don't reflect minority purchases

12:01 am U.S. ET | Aug. 11, 2014

Today, Prestige CEO Greg Jackson owns four dealerships in southeastern Michigan that sold 10,177 new Cadillac, Ford, Toyota and Mercedes-Benz vehicles last year....
Read More »

Q&A WITH GREG MILLER | CEO, LARRY H. MILLER GROUP OF COS.

Miller learned from his dad and learned how to delegate

12:01 am U.S. ET | Aug. 11, 2014

Greg Miller, 48, learned a lot about the car business from his father, Larry H. Miller. But he is a very different leader from his dad....
Read More »

VIDEO: Ford dealer Kenley calls every car buyer

12:01 am U.S. ET | June 23, 2014

Making personal thank you calls to "every single sales customer" and practicing a soft-sell approach are some ways Utah dealer Jewel Lee Kenley ensures her Ford store stands out – even if it means being known as "a little bit laid back." Her strategies are helping to create loyal buyers....
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VIDEO: Dealer Daniel Hodges: 'We are so different now'

12:01 am U.S. ET | June 16, 2014

A shift to no-haggle pricing has sparked a cultural overhaul at the Duval family of dealerships in Jacksonville, part of the Scott-McRae Group. The purchase time is shorter. The stores have no general managers. And Sunday is a day off. One of many payoffs: happier customers....
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Q&A WITH GEORGE NAHAS | GEORGE NAHAS CHEVROLET

Bouncing back in 'a different world' of car sales

12:01 am U.S. ET | June 2, 2014

Florida dealer George Nahas, the 2002 Time Quality Dealer Award winner, lost two General Motors franchises: Oldsmobile in 2004 and Saturn five years later. Nahas, the current treasurer of the National Automobile Dealers Association, is running for the vice chairman's post....
Read More »

Q&A WITH DAN FIELDS | PRESIDENT, FIELDS AUTO GROUP

Dealership group invests for 'nice, exciting, fun' stores

12:01 am U.S. ET | June 2, 2014

Merit Earl Fields was sales manager at Cadillac before becoming a Cadillac dealer on Chicago's North Shore in 1971. After his son, John Fields, quit a career as a contract-law attorney to join the car business, the duo began adding franchises: BMW, Saab, American Motors and more....
Read More »

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A dealership of tomorrow built on yesterday's values

A dealership of tomorrow built on yesterday's values

A return policy inspired by Walmart. A talk-to-every (nearby) customer mandate. A no-cursing culture. These are just some of the hallmarks of Jenkins & Wynne Ford Lincoln Honda. Mon., March 23
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