This sales assistant always answersMon, 04, Jul 2016
When Stivers Ford-Lincoln gets an Internet lead, artificial intelligence software generates an email that fills the gap between the auto responder's message and contact from a salesperson.
Lincoln aims to build on satisfaction gainsMon, 04, Jul 2016
Lincoln, amid gains in sales and owner-satisfaction scores, is making its “largest investment” yet in customer service. Starting with the 2017 model year, Ford Motor Co.'s luxury brand will provide free pickup and delivery of service vehicles to new owners.