Retail

RYAN GREMORE, MITSUBISHI NATIONAL ADVISORY BOARD

Dealers: 'Product, product, product, we want product'

2:00 pm U.S. ET | Jan. 24, 2015
If anyone understands that it's darkest before the dawn, it's Mitsubishi dealers. After a harsh few years in which onlookers openly debated Mitsubishi's odds of survival in the U.S., the brand's dealers saw a crack of daylight in 2014, when Mitsubishi posted the strongest U.S. sales growth of any mass-market brand but Jeep and Ram....
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BEST PRACTICES

Second-chance store lets staff shine

2:00 pm U.S. ET | Jan. 24, 2015
At AutoNation's Houston Mitsubishi store, General Manager Irfan Siddiqui has found top performers by hiring people who have struggled in their roles at other nearby AutoNation dealerships....
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JOHN IACONO, LEXUS NATIONAL DEALER ADVISORY COUNCIL

New products, strong margins delight Lexus dealers

2:00 pm U.S. ET | Jan. 24, 2015
Lexus expanded its lineup to 11 nameplates from nine last year with the new NX crossover, for which Lexus is targeting 40,000 sales in 2015, and the sporty RC coupe that's attracting new customers to the brand. Dealers will get a boost this year from a redesigned RX and an F performance version of the GS sedan....
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DON HOBDEN, KIA NATIONAL DEALER COUNCIL

Kia dealers prepare for an off-lease blitz in 2015

2:00 pm U.S. ET | Jan. 24, 2015
Several years after Kia Motors America hit the gas on leasing to accelerate its growth, Kia dealers are readying their certified pre-owned programs for a wave of cars. Kia's lease penetration rose from 6 percent in 2010 to 19 percent by the end of 2013, meaning that a larger-than-usual number of off-lease vehicles will return to dealerships in 2015....
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BEST PRACTICES

Urban-living trend a chance to branch out and up

2:00 pm U.S. ET | Jan. 24, 2015
Few dealers would get far offering a $2,500-a-month lease. Not on a car, anyway. But outside San Francisco, where the booming technology sector has sent real-estate prices into the stratosphere, one Volkswagen dealer is betting that apartments are a different story....
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BEST PRACTICES

Creative pairing: 2 dealers innovate as partners

2:00 pm U.S. ET | Jan. 24, 2015
After toiling to revitalize separate single-point dealerships in the Detroit area, two childhood friends merged and expanded operations to compete with larger groups. "It's not an acquisition, but a partnership," says Sam Slaughter. The distinction is key....
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BEST PRACTICES

A terrible wreck, but not a total loss

2:00 pm U.S. ET | Jan. 24, 2015
Most dealerships send totaled cars straight to the junkyard. White Bear Mitsubishi put one on display, and it has been reaping the rewards ever since....
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F&I departments need a farm team

2:00 pm U.S. ET | Jan. 24, 2015
The term “succession planning” is usually applied to dealer principals, but it can apply to F&I managers, too. Executives at two dealerships say store managers should nurture their own talent pool, so they have a ready replacement if a top F&I producer quits....
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Service lanes can become source of used-car inventory

2:00 pm U.S. ET | Jan. 24, 2015
Brian Benstock has found that his own service department is the best place to shop for used vehicles. When the general manager of Paragon Honda in Woodside, N.Y. needs a used car or truck of a certain model year, color and trim level, he searches his database and invites owners of those vehicles into his service department. He offers them discounts on maintenance work....
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BEST PRACTICES

Cardinale group makeover flexes digital muscle

2:00 pm U.S. ET | Jan. 24, 2015
In 2008, the recession was raging, and dealer Joe Cardinale decided to make some changes. He committed heavily to online sales and marketing, and parted ways with third-party lead providers, developed his own systems and software to manage his online presence. And he set stringent goals for his staff and held them accountable for results. It has worked wonders....
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AutoNation aims to beef up service

2:00 pm U.S. ET | Jan. 24, 2015
AutoNation Inc., the nation's largest dealership group, plans to expand its service business by year end, adding 400 technicians and increasing its express service operations to 180 stores from 80 now....
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MIKE SULLIVAN, PORSCHE DEALER BOARD OF REGENTS

Riding Macan's strength, a 50,000 year is within sight

2:00 pm U.S. ET | Jan. 24, 2015
After five straight years of sales increases, dealers are looking for Porsche's U.S. leadership to remain careful about new goals. They'll probably pursue some growth but likely won't strive for annual sales of 60,000 for a while, said Mike Sullivan, a member of the Porsche Dealer Board of Regents....
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BRAD SOWERS, CHEVROLET NATIONAL DEALER COUNCIL

High confidence in product after the Year of the Recall

2:00 pm U.S. ET | Jan. 24, 2015
Chevrolet dealers were put to the test in 2014, with about 70 recall campaigns that sent millions of vehicles through their service lanes. On the one hand, it was a time-sucking distraction for dealers. But Chevy still managed to increase U.S. sales, and some good things happened too, says Brad Sowers....
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Q&A WITH GREG MILLER | CEO, LARRY H. MILLER GROUP OF COS.

Miller learned from his dad and learned how to delegate

2:00 pm U.S. ET | Jan. 24, 2015
Greg Miller, 48, learned a lot about the car business from his father, Larry H. Miller. But he is a very different leader from his dad....
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Many auto brands pass on Super Bowl ads

12:01 am U.S. ET | Jan. 24, 2015
Acura is sitting out the Super Bowl ad extravaganza because the brand doesn't have message or the vehicle launches this year that merit buying onto such a big stage. And more automakers than not have reached the same conclusion this year....
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DAVE VERSICAL

North of U.S. border, big dealer groups emerge on 2 fronts

11:00 am U.S. ET | Jan. 24, 2015
The United States generates far more new-vehicle sales than its northern neighbor, but Canada is looking more like America in one area: Dealer groups are getting bigger....
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Porsche recalls 13,500 Cayennes, Panameras to fix fuel-seal flaw

7:46 am U.S. ET | Jan. 24, 2015
Porsche is recalling about 13,500 vehicles worldwide to fix a seal that may allow fuel to evaporate....
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Quick question

12:01 am U.S. ET | Jan. 24, 2015
With gasoline prices down, are your customers ignoring miles per gallon ratings and hybrids in their purchase considerations?...
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Hyundai is the latest carmaker to 'take a time out' from Super Bowl

9:08 pm U.S. ET | Jan. 23, 2015
Hyundai isn't running a Super Bowl ad for the first time since 2006. The list of auto advertisers for the game continues to dwindle this year....
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RICHARD JOHNSON

Low gas prices - the good ... and bad for dealers

8:25 pm U.S. ET | Jan. 23, 2015
A lot of auto people can't seem to make up their minds about whether low gasoline prices are in the long-term best interest of the car industry, given that they may not be in the best interest of the economy at large....
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Reports aim to aid VW certified used sales

6:52 pm U.S. ET | Jan. 23, 2015
Volkswagen of America will provide free CarStory Market Reports to VW dealers to help educate consumers about the benefits of VW's certified used-vehicle program and to help dealers sell more certified used VW vehicles....
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Congrats, dealers!

6:53 pm U.S. ET | Jan. 23, 2015
Ford's Salute to Dealers reception honored six dealers for dedication to their communities....
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Munoz: Titan can do better than 5% goal

8:22 pm U.S. ET | Jan. 23, 2015
Nissan startled many last week when it said it envisioned its newly unveiled redesigned 2016 Titan capturing 5 percent of the full-size pickup market. But Nissan's U.S. boss, Jose Munoz, says 5 percent might be on the low side....
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Q&A

GM Financial is up to the full-service task

6:53 pm U.S. ET | Jan. 23, 2015
GM Financial will become the exclusive provider of subsidized leases for Buick-GMC dealerships on Feb. 3. Cadillac and Chevrolet will follow. Kyle Birch, GM Financial COO, talked with Staff Reporter Mike Colias about how it has grown leasing capabilities on its way to becoming GM's full-line captive financing arm....
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Kia's fourth-quarter profit drops 54% on ruble plunge

Jan. 23, 2015 11:31 CET
Kia posted a 54 percent fall in quarterly profit as a weakening ruble reduced income earned in Russia where Kia ranks No. 2 after Lada. Kia expects sales in the market to fall 12 percent this year, because the ruble's decline could force further price rises, denting demand....
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Ryan Hunter-Reay races to Indy 500 winner’s circle

Ryan Hunter-Reay races to Indy 500 winner’s circle

BorgWarner’s video montage highlighting 2014 Indianapolis 500 winner Ryan Hunter-Reay. Thu., January 15
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