Retail

Dealers see another good year in 2015

12:01 am U.S. ET | Jan. 26, 2015
Dealers expect 2015 to be another good year, though perhaps not quite as good as 2014....
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LETTER TO THE EDITOR

Just think of the money you save

12:01 am U.S. ET | Jan. 26, 2015
From $4-$5 a gallon to $2-$3 is good news for every driver and the auto industry....
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Used-vehicle prices finish 2014 strong

12:01 am U.S. ET | Jan. 26, 2015
Greater volumes of off-lease, retired rental and other used vehicles returned to the market last year, but overall values of used vehicles closed 2014 with prices in December registering year-over-year increases....
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Sales staff certification gets a new twist

12:01 am U.S. ET | Jan. 26, 2015
FCA US wants better performing dealerships with lower sales staff turnover and top-notch experts who reach out to potential customers....
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2 DMS newcomers fight the odds for customers

12:01 am U.S. ET | Jan. 26, 2015
Two relative newcomers to dealer management system software are trying to get traction in an industry dominated by well-established giants CDK Global and Reynolds and Reynolds....
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Dealers

12:01 am U.S. ET | Jan. 26, 2015
Dealers featured this week include Matthew Welch, dealer at Auburn Volkswagen in Auburn, Wash.; Kirt Frye, dealer principal at Sunnyside Toyota in North Olmsted, Ohio; Ray Catena, president of Ray Catena Infiniti of Edison in Edison, N.J.; and Pat Prostrollo, president, and Nick Prostrollo, vice president at Chrysler and Dodge at Prostrollo Motors in Madison, S.D....
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GM seeks speedy customer feedback

12:01 am U.S. ET | Jan. 26, 2015
General Motors has launched a customer-satisfaction survey that combines a short-form questionnaire with a space for shopper comments....
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Certified used sales poised for another record

12:01 am U.S. ET | Jan. 26, 2015
Buoyed by an uptick in off-lease vehicles flowing back into the market, the industry will sell at least 2.5 million certified used vehicles this year, breaking last year's record, some analysts predict....
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Obituaries

12:01 am U.S. ET | Jan. 26, 2015
J. Stuart Perkins, who steered Volkswagen to a U.S. sales record that has held for 45 years, died Dec. 25. He was 86....
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BEST PRACTICES

Chevy store redo goes above and beyond

12:01 am U.S. ET | Jan. 26, 2015
Keith McCluskey put on steroids the Apple Inc.-like approach that many dealers are using to modernize their customers' experience....
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KRISHNAN ANANTHARAMAN

Spending billions but coming up short on the trust scale

9:00 am U.S. ET | Jan. 25, 2015
To really make customers more comfortable while buying a new car, dealers should take a close look at every step of the transaction process they put a consumer through, and figure out where trust is leaking out....
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GM eager to squeeze more out of BDCs

11:00 am U.S. ET | Jan. 25, 2015
GM is using the Year of the Recall to reinforce the importance of operating a business development center, on both the sales and service sides of the dealership....
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Social isn't selling cars, Acura chief says

12:01 am U.S. ET | Jan. 25, 2015
The promise of social media helping dealers to sell cars has yet to be realized, says Mike Accavitti, Acura division general manager....
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At Kia, the No. 2 sales exec for U.S. is out

3:45 pm U.S. ET | Jan. 24, 2015
A year after the last major shakeup at Kia Motors America, the Korean automaker's No. 2 U.S. sales executive parted ways with the company last week....
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Mercedes to send U.S. dealers greater share of global output

4:00 pm U.S. ET | Jan. 24, 2015
Mercedes-Benz dealers will receive a greater share of the brand’s global production this year after experiencing tight supplies in 2014, U.S. chief Steve Cannon said Saturday. Cannon, CEO of Mercedes-Benz USA, said that a combination of increased global production and slumping European markets will send more vehicles to the U.S....
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Many auto brands pass on Super Bowl ads

12:01 am U.S. ET | Jan. 24, 2015
The Super Bowl has lost its allure this year for some auto brands that have used the big game to launch new products, choosing instead to use their ad budgets elsewhere. So far, six brands -- BMW, Kia, Lexus, Mercedes-Benz, Nissan and Toyota -- are expected to run spots during the game, which airs next Sunday on NBC. Last year, 11 auto brands ran commercials during the game....
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Volvo dealers embrace U.S. management shift

5:00 pm U.S. ET | Jan. 24, 2015
Dealers applaud the recent management change at Volvo Cars of North America and said having a senior executive from the home office in Sweden at the helm assures quick responses on all issues -- including product and retail support -- and signals a real commitment to the U.S. market....
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Buick, GMC, riding truck wave, aim for more share gain

8:00 pm U.S. ET | Jan. 24, 2015
Buick and GMC are out to gain U.S. market share again this year by riding momentum in truck and crossover sales....
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Getting creative to get noticed at NADA

5:53 pm U.S. ET | Jan. 24, 2015
Big vendors can afford the big bucks. But smaller outfits need to think outside the box if they want to get noticed by as many attendees for as few dollars as possible. Here's how some do it....
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VW dealers welcome profit-focused message

2:00 pm U.S. ET | Jan. 24, 2015
Volkswagen of America executives told dealers to expect a small uptick in U.S. sales this year as they await the early 2017 arrival of two North America-built crossovers and the promise of larger sales growth to follow....
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NICK BUNKLEY

Could a Super Bowl loss deflate car sales in New England or Seattle?

4:45 pm U.S. ET | Jan. 24, 2015
Cars are emotional purchases for consumers. A Wisconsin dealer told me he got clear evidence of that this week, after the Green Bay Packers were eliminated from the NFL playoffs is heartbreaking fashion....
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Honda bets on redesigned trucks to boost U.S. sales

3:30 pm U.S. ET | Jan. 24, 2015
Honda expects to beat last year's 1 percent U.S. sales increase as it breathes new life into its truck lineup in 2015. The automaker plans to sell between 70,000 and 80,000 units of the new HR-V compact crossover, which launches in spring, for the first 12 months “when it's up and running,” said Jeff Conrad, general manager of the Honda division....
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BMW modernizes operations as sales rise

4:00 pm U.S. ET | Jan. 24, 2015
BMW is investing behind the scenes in North America to support its rising U.S. sales volume. Last week, the company opened a regional parts distribution center in Redlands, Calif., to promise same-day delivery of service parts to dealers in California, Arizona, Hawaii and Nevada, where BMW's market penetration has been growing, says Ludwig Willisch, CEO of BMW of North America....
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Michelle Primm of Cascade Auto Group named Woman of the Year

5:52 pm U.S. ET | Jan. 24, 2015
Michelle Primm, managing partner of Cascade Auto Group in Cuyahoga Falls, Ohio, received the Barbara Cox Anthony Automotive Woman of the Year award from Cox Automotive on Saturday....
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NADA offers a dealers' guide to federal advertising rules

5:53 pm U.S. ET | Jan. 24, 2015
NADA announced a new Dealer Guide to Federal Advertising Requirements aimed at helping dealerships avoid trouble with the Federal Trade Commission, especially over advertising for lease and finance terms....
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