Retail

JESSE SNYDER

How auto dealers gained our esteem

12:01 am U.S. ET | Dec. 15, 2014
Several trends in business and technology favor local merchants, including auto dealers, over national conglomerates in terms of treating customers right....
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EDITORIAL

Revolving doors

12:01 am U.S. ET | Dec. 15, 2014
The challenges facing sales consultants are familiar: long and irregular hours, uncertain and variable pay and relatively low income....
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NACTOY finalists announced

12:01 am U.S. ET | Dec. 15, 2014
The Ford Mustang, Hyundai Genesis and Volkswagen Golf were named finalists for North American Car of the Year, while the Lincoln MKC, Ford F-150 and Chevy Colorado were named truck/utility finalists....
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Fleet and retail even out as year end nears

12:01 am U.S. ET | Dec. 15, 2014
Fleet sales grew at a faster pace than retail volume in November, bringing both channels into balance as the year nears a close. For the seven automakers that control 86 percent of the U.S. light-vehicle market, fleet volume climbed 8 percent in November....
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BEST PRACTICES

Urban-living trend a chance to branch out and up

12:01 am U.S. ET | Dec. 15, 2014
Few dealers would get far offering a $2,500-a-month lease. Not on a car, anyway. But outside San Francisco, where the booming technology sector has sent real-estate prices into the stratosphere, one Volkswagen dealer is betting that apartments are a different story....
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For Murphy, building up charity is the next move

12:01 am U.S. ET | Dec. 15, 2014
Mike Murphy's plan to embed his Volkswagen of Oakland dealership into a mixed-use development that includes housing may be one of his final acts in the car business. He is pivoting away from the car business and toward charity to honor his wife, Margot, who died in 2011 after a nine-year battle with breast cancer....
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JAMES B. TREECE

FTC finds fine print too fine, imposes fines

12:01 am U.S. ET | Dec. 14, 2014
Dealers should remember Americans are getting older. And while smartphone screens are getting bigger, they're still dinky compared to that big-screen TV on your wall. Think big print....
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Whose dashboard is it anyway?

12:01 am U.S. ET | Dec. 13, 2014
When car companies do business with Apple Inc. or Google Inc., they like to say they are dealing with a "partner" -- not a supplier. It's becoming clear that they won't always be silent partners....
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GABE NELSON

Who says the Detroit 3 can't sell luxury?

3:40 pm U.S. ET | Dec. 12, 2014
We hear an awful lot about the sorry state of Detroit's luxury brands, but if you look at it objectively, Detroit actually isn't bad at selling luxury vehicles. It's just that the luxury vehicles are pickup trucks and SUVs....
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FTC launches second crackdown on auto dealer advertising

2:13 pm U.S. ET | Dec. 12, 2014
The Federal Trade Commission today charged two auto dealership groups with violating earlier orders from the FTC to avoid misleading advertising regarding payments and financing, such as improper use of fine print and failure to adequately disclose significant costs....
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VW has 10 million sales in sight despite flat November

Dec. 12, 2014 12:54 CET
VW Group's global vehicle sales increased just 1 percent in November as its business was hit by slumps in Russia and Brazil. The automaker, however, remains confident it will meet a full-year target of 10 million deliveries....
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JAMIE LaREAU

Toyota, dealers get pop culture boost on 'Modern Family'

4:23 pm U.S. ET | Dec. 11, 2014
Pop culture can have a powerful impact on social perceptions. In which case, the TV show “Modern Family” on ABC polished the tarnished image of the modern car dealership in Wednesday night's episode....
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DriveTime names Manheim, low-end vehicle auction as exclusive remarketers

4:07 pm U.S. ET | Dec. 11, 2014
DriveTime has named Manheim and Go Auto Exchange, an auction that specializes in dealer-to-dealer sales of low-end used vehicles, as its exclusive sales outlet for remarketing vehicles....
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DIANA T. KURYLKO

Mercedes' $29,900 CLA -- now you see it, now you don't

12:01 am U.S. ET | Dec. 11, 2014
It was bound to happen, although it came sooner than expected and with no changes in equipment....
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JACLYN TROP

Why Honda is touting its new 'Green Dealer' guide

8:00 am U.S. ET | Dec. 11, 2014
Honda is releasing its internal “Green Dealer” guide today to help automakers and other franchised businesses reduce their carbon footprints....
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Mercedes sales chief Kaellenius seen as potential Zetsche successor after promotion to board

Dec. 11, 2014 14:34 CET
Daimler promoted Ola Kaellenius, head of sales for its Mercedes unit, to the group's management board, making him a potential candidate to succeed Dieter Zetsche as CEO. Zetsche's current contract runs until the end of 2016....
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AUTOMOTIVE NEWS EUROPE E-MAGAZINE

UK dealer puts BMW's Future Retail program to the test

Dec. 11, 2014 06:01 CET
BMW's Future Retail program, which launched last year in Europe and China, offers customers a high-tech but unrushed explanation of BMW products. Elms BMW in the UK was an early adopter as it wanted a new way to lure customers....
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AUTOMOTIVE NEWS EUROPE E-MAGAZINE

Audi exec says cyberstores link physical, virtual worlds

Dec. 11, 2014 06:01 CET
Audi's cyberstores in London, Beijing and Berlin showcase the brand's technology by presenting its entire model lineup in a digital format. Horst Hanschur, Audi's head of business development, explained the benefits to Automotive News Europe....
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LUCA CIFERRI

Why loyalty leads to fewer dealership visits

12:01 am U.S. ET | Dec. 11, 2014
A customer visited a dealership an average of six times in the UK before completing a purchase in 1994. That number dropped to 1.2 visits in 2012 and it's still falling, a successful retailer says....
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Cars.com cuts 32 Chicago jobs

2:50 pm U.S. ET | Dec. 10, 2014
Cars.com cut 32 jobs last week at its Chicago headquarters in a 2.5 percent headcount reduction that comes just months after it was acquired by media giant Gannett....
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Mercedes needs China boost to regain global luxury sales lead, exec says

Dec. 10, 2014 15:29 CET
Mercedes needs to catch up with rivals BMW and Audi in China to meet its goal of becoming the global No. 1 in luxury car sales by 2020, Hubertus Troska, the carmaker's China chief, said....
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Porche 918 Spyder sold out; Americans are top buyers

12:35 pm U.S. ET | Dec. 10, 2014
Porsche sold the last of the limited-edition 918 Spyder supercar, the German company's most expensive model, and Americans snapped up more than anyone else....
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AUTOMOTIVE NEWS EUROPE E-MAGAZINE

VW, Fiat, Mercedes will benefit from CNG market growth

Dec. 10, 2014 06:01 CET
European sales of vehicles powered by compressed natural gas could grow tenfold by 2020, benefiting Fiat, VW and Mercedes. CNG sales are forecast to grow as automakers add more low-CO2 emission vehicles to their lineups....
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BMW brand tops Audi, Mercedes but lead narrows

Dec. 10, 2014 11:33 CET
BMW brand sales rose 6 percent last month, its highest-ever November sales. The result beat Audi and Mercedes, but the two rivals remain on course to narrow BMW's 2014 lead as the No.1 global luxury brand....
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White House rolls out tire safety, efficiency program with NASCAR

3:40 pm U.S. ET | Dec. 10, 2014
The White House rolled out a new program aimed at getting American consumers to buy tires that will enable cars to get better mileage and take better care of them to cut down on tire-related crashes....
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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, 5th-generation dealer Jamie Richter, acting on his dad's advice, has taken luxury-hotel touches and applied them to his newly built showroom. Mon., December 15
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