Marc Trahan

VW: Fast feedback lifts quality

12:01 am U.S. ET | Dec. 16, 2013
Volkswagen's modernized customer feedback system is helping the company find and fix problems faster as it tries to lift its below-average quality scores.... Read More »

 

VW: Quality drive picks up, warranty costs plummet

12:01 am U.S. ET | July 1, 2013
Volkswagen says its drive to boost quality is showing results. The brand has had some of the highest warranty claim rates in the U.S. auto industry. But in the past few years, the cost of repairing VW vehicles has plummeted, says Marc Trahan, head of quality at Volkswagen Group of America.... Read More »

 

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How a Texas Toyota store solved used-car-supply challenge

How a Texas Toyota store solved used-car-supply challenge

Mike Shaw Toyota in Corpus Christi, Texas, needed more used cars. But driving 150 miles to the nearest auction was time-consuming and costly. Mon., April 14
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