Marc Trahan

VW taps Schüller for top U.S. quality post

6:11 pm U.S. ET | June 30, 2014
Volkswagen Group of America named Stefan Schüller quality chief for VW and Audi in the United States. He replaces Marc Trahan, who is retiring after 35 years with the company, as VW group mounts an aggressive localization push....
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VW: Fast feedback lifts quality

12:01 am U.S. ET | Dec. 16, 2013
Volkswagen's modernized customer feedback system is helping the company find and fix problems faster as it tries to lift its below-average quality scores....
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Calif. dealer champions chaplain services

Calif. dealer champions chaplain services

Calif. dealer Bill Hoehn has something few retailers have: A full-time chaplain. The chaplain provides care and support for employees, is available 24/7 for crisis needs and even presides over weddings. Mon., September 22
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