We don’t need mechanics anymoreMon, 27, Feb 2017
As automotive systems get more and more complex, it will become even more important to have service techs who are really good at using diagnostic tools and making sure that they know what really needs replacing, writes Keith Crain.
Sears launches free-standing pilot DieHard Auto CenterTue, 21, Feb 2017
Dealerships' service departments are leaving money on the tableMon, 20, Feb 2017
Monetizing the service drive is key to dealerships' survivalMon, 20, Feb 2017
Frank Ferrara, Hyundai Motor America's retired vice president of customer satisfaction, says the lack of a long-term focus and doing "crazy stuff" can get in the way of building stronger parts and service operations.
Quick (oil) change artists lead service turnaroundMon, 20, Feb 2017
Tech shortage curbs service department growth, survey saysMon, 20, Feb 2017
Carlisle & Co. and Fixed Ops Journal asked dealers, general managers, and fixed ops directors about service matters. Among the findings: Technician issues are the biggest barrier to fixed ops growth, yet dealership executives spend little time recruiting techs.
AutoNation puts service and parts at the center of its new branding campaignMon, 20, Feb 2017
The nation's largest dealer group is rolling out a new line of company-labeled parts, emphasizing accessories sales, and expanding its base of service centers and body shops. Executives expect $100 million in gross profit from the parts initiative next year.
Better reconditioning through softwareMon, 20, Feb 2017
New digital systems are helping service departments greatly reduce the time and cost of preparing used vehicles for sale. The key is breaking down the recon process into its separate steps, and analyzing them for bottlenecks.
Service advisers' pay dispute goes into overtimeMon, 20, Feb 2017
A federal appeals court again has ruled that service advisers may be eligible for overtime pay, and the case appears headed back to the Supreme Court. Lawyers advise dealers what to do in the meantime.
Artificial intelligence helps schedule service appointmentsMon, 20, Feb 2017
Emails from virtual service assistants are so lucid that customers don't realize they're conversing with computer code. The result is greater - and more profitable - engagement with the service department.