Vehicle advancements can trigger more calls for roadside help, AAA saysThu, 21, Jul 2016
Technological and design advancements in vehicles haven’t reduced the need for drivers to seek roadside assistance and there is new evidence that they actually may be contributing to more calls for help.
With instant messaging, a more productive shopMon, 04, Jul 2016
Using an instant-messaging system helped to tidy up Lassen Auto Group's service department. It resulted in a more professional presentation to customers, improved customer satisfaction and higher service and parts revenues.
Honda store finds recipe for successMon, 04, Jul 2016
Howdy Honda, of Austin, Texas, awards loyalty points to customers who submit recipes for cookbooks, as a way of boosting service business.
Lincoln aims to build on satisfaction gainsMon, 04, Jul 2016
Lincoln, amid gains in sales and owner-satisfaction scores, is making its “largest investment” yet in customer service. Starting with the 2017 model year, Ford Motor Co.'s luxury brand will provide free pickup and delivery of service vehicles to new owners.
Former NFL running back dies in accidental shooting at Michigan dealershipTue, 28, Jun 2016
A former NFL running back died after accidentally shooting himself at a dealership service department in suburban Detroit on Tuesday. Fox 2 in Detroit and The Detroit News reported that the victim was Zurlon Tipton, a running back who played football for Central Michigan University and the Indianapolis Colts. He was 26.
Lincoln to provide free pickup, delivery for service vehiclesTue, 28, Jun 2016
Lincoln, in a bid to stand out among larger luxury brands, will provide free pickup and delivery of service vehicles to new owners starting with 2017 models.
Q&A on Volkswagen scandal settlementTue, 28, Jun 2016
Volkswagen has agreed to offer nearly 500,000 owners of diesel vehicles it sold in the U.S. a choice between selling their cars back to VW, or waiting to see if the company can develop technology that brings the vehicles into compliance with pollution standards. The deal also includes cash compensation.