Charging for prepaid maintenance trumps giving it awayMon, 16, May 2016
H&H Chevrolet found that charging customers for prepaid maintenance plans produced better results overall than giving the plans away for free.
Toyota expands Takata airbag recall by 1.6 million vehiclesMon, 23, May 2016
Toyota is recalling almost 1.6 million additional U.S. vehicles for front passenger side Takata airbag inflators that could rupture.
FCA's Mopar to add first U.S. parts distribution center since 2001Thu, 19, May 2016
Mopar plans a $12.2 million, 400,000-square-foot parts distribution center late this year in northern Virginia, Fiat Chrysler's first new U.S. center since 2001.
FCA recalls nearly 600,000 Jeep Wranglers, Fiat 500sWed, 18, May 2016
Fiat Chrysler is recalling nearly 600,000 Jeep Wrangler SUVs and Fiat 500 subcompact cars worldwide in two actions.
Please, don't discard those old tools and diagnostic gearMon, 16, May 2016
Service departments may no longer have the tools and diagnostic equipment to service older cars. That's a lost opportunity.
Subaru recalls 48,500 Legacy, Outback models for steering glitchThu, 12, May 2016
Subaru of America is recalling 48,500 new Legacy and Outback models because of a potential steering issue and warned owners not to drive them until they are inspected and repaired if needed.
Lessons learned in a city where hail is rareMon, 16, May 2016
The record hailstorms that have pelted Texas this year have been a big test for fixed operations departments. Here's how two dealership managers responded and what they learned.
Plan before the storm: Tips on handling hailMon, 16, May 2016
Five steps on handling the next hailstorm
Auto-tech contest winners got the bug earlyMon, 16, May 2016
The winners of this year's National Automotive Technology Competition found their love of working on cars early. That clear focus helped convince their parents of the wisdom of pursuing careers as automotive technicians.
Grandpa's 'grease monkey' label hampers tech recruitmentMon, 16, May 2016
Despite the high-tech skills required of technicians, the grease monkey label persists. Recruiters say that can make it tough to convince parents that it's a wise career choice for their children.
Loyalty, followed by convenienceMon, 16, May 2016
An unscientific survey of consumers by DealerRater.com on behalf of Fixed Ops Journal found strong service retention by selling dealerships, though the results may have been skewed by the fact that survey respondents were consumers who had recently visited a dealership for sales or service.