Service

Fighting off brands with off brands

12:01 am U.S. ET | June 1, 2015

Mitsubishi, tired of seeing owners skip dealerships for independent repair shops that use generic parts, fought back with a white label of its own....
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Key words unlock customer-pay business for store

12:01 am U.S. ET | June 1, 2015

Hubert Vester Honda service department's marketing went digital. As a result, their customer-pay repair orders increased 35 percent in September compared with the year-ago month....
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GM recalls 375,000 heavy-duty trucks with Takata airbags

5:23 pm U.S. ET | May 29, 2015

GM is recalling about 375,000 heavy-duty pickup trucks equipped with passenger-side airbag inflators made by Takata. And Subaru will expand a recall of Impreza compact cars with Takata airbags to about 80,000 from 20,000....
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Fiat Chrysler reducing powertrain warranties to 60,000 miles for 2016 models

5:00 pm U.S. ET | May 27, 2015

Fiat Chrysler Automobiles is reducing its powertrain warranty for the 2016 model year to five years or 60,000 miles from five years or 100,000 miles. The move follows a similar change in March by General Motors....
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Wal-Mart revamps auto-care centers

2:40 pm U.S. ET | May 22, 2015

Wal-Mart's auto centers, the car-maintenance areas attached to many of its stores, are getting a service overhaul. To improve the experience and entice more customers, the company is dedicating staffing and training programs to the department....
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Sonic to restore customer-pay service revenue

12:01 am U.S. ET | May 11, 2015

Sonic Automotive's warranty work is up so much, it was losing customer-pay service jobs due to lack of capacity. It's changing that now with several tweaks to its service lane....
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Tesla starts small with CPO program

12:01 am U.S. ET | May 9, 2015

Tesla is now selling CPO cars online in 11 US cities, marking the start of a used-car foray that could someday turn into a big money-maker. Tesla says it doesn't see used cars as a way to pad its margins, though that may change as used cars become a larger part of its business....
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AUTOMECHANIKA CHICAGO TRADE SHOW

Repair shops strive to stay head of the pace

12:01 am U.S. ET | May 4, 2015

Insurance companies are increasingly savvy at reducing payments for repair work. Repair shops say insurers are steering them to aftermarket parts from China and other low-cost countries, which some say are inferior to factory-approved parts....
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California court case reworks technician pay plans

12:01 am U.S. ET | May 4, 2015

Dealers often bemoan California's legal climate. Two of their biggest legal headaches there are labor-law challenges and class-action lawsuits....
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The ART of car diagnosis reaches new level at Audi

12:01 am U.S. ET | May 4, 2015

Audi's ART robot connects service staff at dealerships with Audi technical experts at the brand's corporate offices to diagnose cars that come in for service with unusual problems....
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Lexus, Subaru score highest consumer reviews on DealerRater

5:31 pm U.S. ET | April 14, 2015

Lexus and Subaru dealerships posted the highest average consumer ratings among luxury and mass-market brands on review site DealerRater over the past 12 months. The site examined star ratings earned by franchised dealerships of all brands in the 12 months ending March 31, 2015, to come up with the Consumer Rating Index....
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Ford says aluminum repair smooth so far

12:01 am U.S. ET | April 6, 2015

It's early, but Ford says it's so far so good on repairing damaged 2015 F-150 pickups with aluminum bodies. Ford has not heard of any dealers or independent body shops having problems obtaining parts, installing parts or dealing with insurance companies about the time it takes to repair the new pickup, said Ford spokeswoman Elizabeth Weigandt....
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Oil boom slows; techs return

12:01 am U.S. ET | April 6, 2015

Oil drillers are cutting production in response to lower crude prices, meaning fewer oil jobs. Some dealers in oil-laden states such as Texas, Oklahoma, Alaska, North Dakota and California say some of the service technicians who had fled for the rich-paying oil-industry jobs a few years ago are trickling back....
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RICHARD TRUETT

The new sticker shock: High costs to fix high-tech

12:01 am U.S. ET | April 6, 2015

We all know about showroom sticker shock. But here's another side of the affordability problem: the hefty repair costs for minor accidents. At least two factors are driving up the cost to fix vehicles: safety electronics and the way cars are built today....
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Federal-Mogul to launch national tech training program

10:08 am U.S. ET | April 3, 2015

Federal-Mogul, the powertrain and aftermarket parts supplier controlled by billionaire investor Carl Icahn, is launching a national automotive technician training program....
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RICHARD TRUETT

BLOG: Why Jeep should have its own performance division

11:30 am U.S. ET | March 31, 2015

Is there an American brand that could set up a division for high-performance and factory-made, very limited-production custom vehicles and charge enough to make it profitable?...
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AutoNation, analytics company Zubie join to monitor cars' service needs

3:38 pm U.S. ET | March 27, 2015

Some AutoNation dealerships' service advisers will know which vehicles need fixing before they even talk to the driver, thanks to a new partnership with vehicle analytics company Zubie....
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RICHARD TRUETT

BLOG: The latest tech is great -- until you have to replace it

12:01 am U.S. ET | March 24, 2015

There is a downside to rapidly advancing automotive technology: Break something, and you'll pay an eye-popping amount to get it fixed....
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Malibus are recalled for faulty sunroof controls

1:51 pm U.S. ET | March 24, 2015

General Motors is recalling 87,063 Chevrolet Malibu sedans in the US for sunroof control issues. The automaker is calling back 2013-15 models because the power-operated roof panel can close inadvertently, GM said in an emailed statement....
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2016 Jaguar F-Type to come with longer warranty, free maintenance

8:00 am U.S. ET | March 23, 2015

Jaguar, aiming to keep the sales momentum going with its F-Type two-seat sports cars, will offer free maintenance and additional standard features on 2016 models....
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GM stays strong in dealership-service satisfaction; Jaguar jumps to No. 1 in luxury

1:00 pm U.S. ET | March 18, 2015

General Motors again dominated the top rankings in customer satisfaction at dealership service departments, claiming three of the five highest-scored mainstream brands in a benchmark study released today by JD Power and Associates....
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As GM trims warranties, will buyers even notice?

12:01 am U.S. ET | March 16, 2015

One dealer said "it really didn't work." An analyst called it a useful enticement to draw consumers to Chevrolet and GMC. Those were just some of the responses to General Motors' decision to scale back its generous powertrain warranties....
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Asbury plans to hire 200-400 technicians

11:04 am U.S. ET | March 16, 2015

Asbury Automotive Group says it will hire between 200 and 400 technicians during the next one to two years in a bid to meet potential growth opportunities in its parts-and-service business....
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Hyundai Genesis recalled over possible incorrect gear position display

1:54 pm U.S. ET | March 11, 2015

Hyundai is recalling about 24,400 2015 Genesis luxury sedans for a water leak issue that could lead to shifter display problems in the car....
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Lithia refocuses on customer-pay work

12:01 am U.S. ET | March 9, 2015

A surge of warranty business largely accounted for Lithia Motors Inc.'s gain in service and parts revenue last year. That's prompting the group to urge store managers to emphasize winning more customer-pay work....
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Special Video Report
Colo. stores use cameras, computers to build transparency

Colo. stores use cameras, computers to build transparency

Planet Honda's technicians-turned-video directors are with one tap bringing the service bay to customers, while digital files are providing a clear snapshot of a used-car's history at Kuni Lexus of Greenwood...
» Watch the Video