Dealers

LINDSAY CHAPPELL

Beyond the headlines, humdrum recalls annoy consumers

12:01 am U.S. ET | Dec. 22, 2014
The year has been monopolized by headlines about General Motors ignition-switch recalls and Takata airbag recalls. But a broader perspective is in order....
Read More »

 

Patti Swope says dad with her 'in spirit' as she takes helm of dealer group

12:01 am U.S. ET | Dec. 22, 2014
Sam Swope died at 88 on Dec. 9, less than a month before his only daughter was to take over as CEO of the Louisville, Ky., group....
Read More »

 

Cars to Cuba? It's complicated

12:01 am U.S. ET | Dec. 22, 2014
The political struggle over easing trade restrictions is just one barrier to reviving U.S. auto sales in Cuba. Another major headwind is purely economic: Nearly all Cubans live modestly and cannot afford new or used American cars....
Read More »

 

AutoTrader adds dealer reviews

12:01 am U.S. ET | Dec. 22, 2014
Bowing to the popularity of dealer reviews, AutoTrader.com will add those reviews to its website after long resisting them....
Read More »

 

Acura expects leasing to rise

12:01 am U.S. ET | Dec. 22, 2014
Acura should see a "steady lift" in leases as part of its U.S. sales volume in 2015, Mike Accavitti, Acura general manager, said....
Read More »

 

Manheim aims to get auctions done faster

12:01 am U.S. ET | Dec. 22, 2014
In October, Manheim began requiring sellers to set the starting bid on their vehicles no lower than three bids below their floor price....
Read More »

 

NextGear opens to franchise dealers

12:01 am U.S. ET | Dec. 22, 2014
NextGear Capital, a sibling to auction giant Manheim, now is offering loans to finance franchise dealerships' new- and used-vehicle inventory....
Read More »

 

50-year award

Dealers

12:01 am U.S. ET | Dec. 22, 2014
Dealers featured this week include Emil Ewald, Kurt Gerrish, Bruce Farrell, Tom Kleinhardt, Terry Kunes, Rick Hendrick, David Fischer, Dan Fabrizio, and Jimmy Williams....
Read More »

 

BEST PRACTICES

Second-chance store lets staff shine

12:01 am U.S. ET | Dec. 22, 2014
At AutoNation’s Houston Mitsubishi store, General Manager Irfan Siddiqui has found top performers by hiring people who have struggled in their roles at other nearby AutoNation dealerships....
Read More »

 

LETTER TO THE EDITOR

Digital storefront is a gutsy move

12:01 am U.S. ET | Dec. 22, 2014
At Foresight Research, we believe AutoNation is making a gutsy move by building a digital storefront for new-auto purchasers....
Read More »

 

CarMax says Q3 net income rose 22% to $130 million

9:14 am U.S. ET | Dec. 19, 2014
CarMax, the largest used-car seller in the United States, said net income surged 22 percent in its third fiscal quarter as easier credit boosted vehicle sales....
Read More »

 

Dealertrack expands beyond U.S. with acquisition of German software provider

11:54 am U.S. ET | Dec. 18, 2014
Dealer software giant Dealertrack Technologies is expanding beyond North America with the acquisition of incadea, a dealer software provider based in Germany. Dealertrack plans to pay just over $190 million in cash for publicly traded incadea, the companies said today....
Read More »

 

Smartphone app Zubie adds automotive retail and service perks

8:00 am U.S. ET | Dec. 18, 2014
Drivers don’t need a calendar to let them know when to go in for a service check -- Zubie can tell them. And now, the smartphone app is offering perks as well....
Read More »

 

JIM HENRY

Will the CFPB redefine “larger”?

12:01 am U.S. ET | Dec. 17, 2014
Auto industry watchers that formally weighed in on the Consumer Financial Protection Bureau’s definition of “larger” auto lenders took predictable positions before the public comment period closed last week....
Read More »

 

AutoTrader.com joins rivals in offering dealership reviews

11:37 am U.S. ET | Dec. 16, 2014
AutoTrader is adding dealer reviews to its website after long resisting them. The giant vehicle shopping site has agreed to post consumer reviews of dealerships collected by DealerRater, the two companies announced today....
Read More »

 

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

12:01 am U.S. ET | Dec. 15, 2014
At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. He also uses eye-catching displays to generate buzz. The star attraction: A '43 Jeep, under glass beneath the showroom floor....
Read More »

 

2015 WORLD CONGRESS

Panelists to focus on retail trends

12:01 am U.S. ET | Dec. 15, 2014
Three experts with rich backgrounds in auto retailing will discuss the convergence of trends and what they mean for the future during next month's Automotive News World Congress in Detroit....
Read More »

 

Ford deploys kiosks to push F-150

12:01 am U.S. ET | Dec. 15, 2014
But even before the new Ford F-150s arrive in showrooms in large numbers, some dealerships can give shoppers a good look at the redesigned pickup truck with video kiosks....
Read More »

 

Dealers

12:01 am U.S. ET | Dec. 15, 2014
Dealers featured this week include Willie Rickel and Dara Nielsen of Lee's Summit Mazda in Lee's Summit, Mo....
Read More »

 

Mazda executives zoom, zoom past dealers

12:01 am U.S. ET | Dec. 15, 2014
Some car companies say thank you to their dealers with a trip to Hawaii. Racing-mad Mazda executives do it by challenging retailers on the track....
Read More »

 

Obituaries

12:01 am U.S. ET | Dec. 15, 2014
Longtime auto dealer Bob Moore died Dec. 1. He was 81. Sam Swope, who developed one of the nation's first regional auto malls, died Tuesday, Dec. 9. He was 88....
Read More »

 

JESSE SNYDER

How auto dealers gained our esteem

12:01 am U.S. ET | Dec. 15, 2014
Several trends in business and technology favor local merchants, including auto dealers, over national conglomerates in terms of treating customers right....
Read More »

 

BEST PRACTICES

Urban-living trend a chance to branch out and up

12:01 am U.S. ET | Dec. 15, 2014
Few dealers would get far offering a $2,500-a-month lease. Not on a car, anyway. But outside San Francisco, where the booming technology sector has sent real-estate prices into the stratosphere, one Volkswagen dealer is betting that apartments are a different story....
Read More »

 

For Murphy, building up charity is the next move

12:01 am U.S. ET | Dec. 15, 2014
Mike Murphy's plan to embed his Volkswagen of Oakland dealership into a mixed-use development that includes housing may be one of his final acts in the car business. He is pivoting away from the car business and toward charity to honor his wife, Margot, who died in 2011 after a nine-year battle with breast cancer....
Read More »

 

JAMES B. TREECE

FTC finds fine print too fine, imposes fines

12:01 am U.S. ET | Dec. 14, 2014
Dealers should remember Americans are getting older. And while smartphone screens are getting bigger, they're still dinky compared to that big-screen TV on your wall. Think big print....
Read More »

 

 
Newsletters & Alerts
  • Sample
  • Sample
  • Sample
  • Sample
Most Read
Special Report
Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. Mon., December 15
» Watch the Video