Dealers

Dealers fume over new Edmunds videos that spoof price haggling

4:18 pm U.S. ET | Oct. 22, 2014
New YouTube ads from Edmunds.com have provoked a backlash. Some dealers say the four videos perpetuate stereotypes of dealers as unscrupulous bargainers. Edmunds says the ads are simply spoofs intended to show that customers dislike haggling....
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JAMES B. TREECE

Why loan length doesn’t matter

12:01 am U.S. ET | Oct. 22, 2014
There’s another reason not to fret over longer new-car loans: The numbers can be misleading....
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Asbury raises its acquisition target

7:27 am U.S. ET | Oct. 21, 2014
Asbury Automotive Group Inc.'s acquisition ambitions keep getting bigger. Asbury, the nation's seventh-largest dealership group, said today that it now aims to buy stores that will add $500 million in annual revenue during the next 18 months....
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JAMIE LaREAU

Gen Y guru entertains, informs

4:23 pm U.S. ET | Oct. 21, 2014
Who knew that demographics could be so funny?...
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Sonic pushes back rollout of customer-experience program

3:40 pm U.S. ET | Oct. 21, 2014
Sonic Automotive will take at least six months longer than originally planned to roll its new customer experience program out to all of its dealerships....
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Tesla courted suppliers in bid to stop bill banning direct sales in Mich.

6:22 pm U.S. ET | Oct. 20, 2014
Tesla Motors looked for support from its suppliers in Michigan in the company's unsuccessful bid to get Governor Rick Snyder to veto a bill that bans Tesla from selling its EVs directly to customers in the state....
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BEST PRACTICES

A terrible wreck, but not a total loss

12:01 am U.S. ET | Oct. 20, 2014
Most dealerships send totaled cars straight to the junkyard. White Bear Mitsubishi put one on display, and it has been reaping the rewards ever since....
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BILL LIA: Keep stores modern

12:01 am U.S. ET | Oct. 20, 2014
"People keep asking us for our store designs," says Bill Lia, the 78-year-old CEO of Lia Auto Group in Albany, N.Y., which just finished building its 19th dealership. "We want to keep everything modern and up to date."...
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Best Dealerships To Work For honored

12:01 am U.S. ET | Oct. 20, 2014
A video montage of all 101 dealerships recognized on the 2014 list of the Best Dealerships To Work For....
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Tesla's sales limits in Michigan tightened by one word of law

8:32 am U.S. ET | Oct. 20, 2014
By the removal of a personal pronoun from state law, a bill awaiting Governor Rick Snyder's signature would make it harder for Tesla Motors to sell its electric vehicles directly to customers in Michigan....
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CarMax's U-turn: A return to Web leads

12:01 am U.S. ET | Oct. 20, 2014
Used-car powerhouse CarMax has begun posting vehicle inventory again on AutoTrader.com and Cars.com after a 16-month hiatus. The shift underscores the challenge that new-car leader AutoNation faces in its effort to rely less on third-party lead sites....
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AutoNation won't up and quit 3rd parties

12:01 am U.S. ET | Oct. 20, 2014
Mike Maroone, COO of AutoNation Inc., said the dealership group intends to proceed cautiously in reducing its reliance on third-party online shopping sites....
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Timeline: Regrowing pains

12:01 am U.S. ET | Oct. 20, 2014
A look back at the events of August, September and October, 2009...
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Bad feelings in Billings over deal veto

12:01 am U.S. ET | Oct. 20, 2014
GM nixed the sale of a Chevrolet store in Montana to former NADA Chairman Bill Underriner. The tale behind that deal - what happened before and after -- shows how the right-of-first-refusal option can sour relations between dealers -- and between dealers and the factory....
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No. 1 store empowers, retains employees

12:01 am U.S. ET | Oct. 20, 2014
Texas dealer Greg May encourages his staffers to provide input and solve problems on their own. The empowered workforce at May’s Chevrolet store in the town of West quickly went into action last year, following a nearby fertilizer plant explosion. May’s team converted the service area into a donation and distribution center. And employees sold T-shirts to raise money for disaster victims. The blast strengthened the camaraderie within the store, which is ranked No....
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Cadillac dealers feel the heat

12:01 am U.S. ET | Oct. 20, 2014
Many Cadillac retailers say they've bought into the vision of Cadillac president Johan de Nysschen, who along with other top General Motors executives sold that vision during a dealer meeting last month in Las Vegas. The meeting left them inspired by promises of an abundance of product and a management philosophy that preaches product exclusivity. But others, especially lower-volume Cadillac dealers, are worried....
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FIVE YEARS LATER

GM's loss, Hyundai's gain

12:01 am U.S. ET | Oct. 20, 2014
Stores targeted for closure by one troubled brand were snapped up by a rising brand....
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KEITH CRAIN

Something new at NADA

12:01 am U.S. ET | Oct. 20, 2014
In January we're going to add a new wrinkle to the National Automobile Dealers Association convention in San Francisco. Automotive News is hosting its first annual Retail Forum -- a half-day conference focused exclusively on issues that matter to dealers....
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EDITORIAL

A long, painful trip

12:01 am U.S. ET | Oct. 20, 2014
U.S. auto dealers have been on a difficult, painful journey for the past five years. But it has been a positive one -- at least in the aggregate. That qualifier is important....
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EDITORIAL

Factories should take long view using 1st refusal

12:01 am U.S. ET | Oct. 20, 2014
Automakers are replacing dealership buyers in active deals with preferred purchasers more than ever before, say dealers, buy-sell advisers and dealer lawyers....
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NAMAD's 2nd film chronicles history for next generation

12:01 am U.S. ET | Oct. 20, 2014
The nation's largest minority dealership group has released the second in what it hopes will be a series of documentaries chronicling the history of minority dealers in the United States. The National Association of Minority Automobile Dealers released Making Tracks II in September, about nine years after the first installment in 2005....
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Startups see opportunities flowing from data port

12:01 am U.S. ET | Oct. 20, 2014
Some startups, impatient with automakers' progress and promising to bring older vehicles into the data-driven age, are racing to market with hardware and apps that tap into the OBD-II diagnostic port built into all new U.S. light vehicles' dashboards beginning in 1996....
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MIKE WOOD: How hard are you willing to work?

12:01 am U.S. ET | Oct. 20, 2014
Long hours and hard work in the past few years turned Mike Wood from a dealership manager into a dealer with four stores. The market has been loaded with acquisition opportunities, he says, provided the buyer is willing to put in the sweat and hustle....
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JERRY VITZTHUM: Out, in and then back out again

12:01 am U.S. ET | Oct. 20, 2014
Ask former small-town car dealer Jerry Vitzthum whether the auto industry is better or worse today than it was before the national economic crisis, and he shrugs....
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FIVE-YEAR LOOK BACK

Dealers pursued opportunities from the rubble of '09

12:01 am U.S. ET | Oct. 20, 2014
In the five years that have passed since the economic crash of 2009, the auto retailing sector has emerged from the ashes. The transition has been painful. There are fewer car dealers in 2014. Many have been pressed by automakers to invest in new stores. But what was a bitter industry shakeout for some in 2009 has led to better times in auto retailing in 2014 for others....
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