Infiniti tops survey on satisfaction among sales prospectsMon, 11, Jul 2016
Infiniti stores outperformed all brands in an annual study on building rapport and satisfaction among potential car buyers. The 2016 Pied Piper Prospect Satisfaction Index is based on the treatment of mystery shoppers who visited 6,157 U.S. stores. Lexus and Mercedes-Benz stores tied for second; Toyota ranked third; Audi was fourth; and BMW rounded out the top five.
Vehicle-shopping app swipes a dating ideaMon, 25, Jul 2016
A new app allows shoppers to swipe through images of new and used vehicles gathered from more than 29,000 dealership sites across the U.S.
GM unveils plan to add minority dealersMon, 25, Jul 2016
GM laid out an aggressive plan at the National Association of Minority Automobile Dealers conference to add 10 minority-owned dealerships per year, net, to its retail network for the next five years.
'Don't lose the deal': How Cox bought DealertrackMon, 25, Jul 2016
In a wide-ranging interview, Cox Automotive President Sandy Schwartz offered this peak at Cox Enterprises' $4.5 billion purchase of Dealertrack in 2015.
FCA cites 124 dealerships for excellence in customer sales, serviceFri, 22, Jul 2016
A new awards program by Fiat Chrysler Automobiles has encouraged many of its dealerships to raise their scores in surveys of service customer satisfaction -- in some instances to historically high levels -- the automaker says.
Nissan, Toyota vie for the hearts of TexansMon, 25, Jul 2016
To grow in the U.S., Nissan needs more of Texas. But Dallas is about to become Toyota Town.
Cox shifts into 'integration mode' after shopping spreeMon, 25, Jul 2016
Cox Automotive will be in “integration mode for a couple of years,” after a string of acquisitions and company launches this decade, President Sandy Schwartz said.
Store expects its used-car leasing to growMon, 25, Jul 2016
Dealer Wes Lutz took used-vehicle leasing into his own hands. He offers his customers leases on late-model used cars and trucks that, in some cases, can cut payments in half compared with purchasing a new vehicle of the same make and model.
Vehicle advancements can trigger more calls for roadside help, AAA saysThu, 21, Jul 2016
Technological and design advancements in vehicles haven’t reduced the need for drivers to seek roadside assistance and there is new evidence that they actually may be contributing to more calls for help.
No auctions for this used-car managerMon, 25, Jul 2016
A pre-owned sales manager at a Buick-GMC dealership in Ohio pays staffers $200 when they find the vehicles he wants.
Ted Morse, head of Florida dealership group, dies at 66Wed, 20, Jul 2016
Ted Morse, CEO of a longstanding, family-owned Florida dealership group, died Tuesday at Jackson Memorial Hospital in Miami. He was 66.
ACDelco sets July 31 deadline for scholarship applicationsWed, 20, Jul 2016
ACDelco set a July 31 application deadline for the 100 scholarships of $1,000 each that the parts maker will award to students enrolled in General Motors' service training program.