Quality

GM extends 'speak up' safety message to dealers

12:01 am U.S. ET | Oct. 13, 2014
General Motors' heightened focus on safety in the wake of its recall crisis is spilling over to its 4,300 dealerships. In a Sept. 30 memo, GM North America President Alan Batey asked dealers to reinforce to their staffs "a sense of safety ownership and responsibility," and told dealers to encourage staffers to "speak up" if they spot a potential problem....
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Ram 1500 wins top tailgate vehicle status

3:39 pm U.S. ET | Sept. 26, 2014
With football season well underway, the CarGurus Blog this month ranked the top 10 vehicles for tailgating, dubbing the Ram 1500 No. 1....
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JAMES B. TREECE

How Jim Harbour and David Power improved the U.S. auto industry

6:39 am U.S. ET | Sept. 9, 2014
Jim Harbour, who died Saturday at age 86, was one of two men who dramatically improved the American auto industry at a time when Detroit was deeply in denial about how far short of world class it was....
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Automakers still dogged by Bluetooth glitches, Power study finds

4:03 pm U.S. ET | Aug. 28, 2014
Bluetooth technology aims to leave drivers hands-free, but some drivers end up connection-free, according to a study of multimedia quality and satisfaction released today....
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Ford recalls 2013 Escape for 11th time, this time for wiring problem

3:43 pm U.S. ET | Aug. 15, 2014
Ford has issued its 11th recall on the 2013 Escape crossover, this time because a wiring problem could cause the engine to hesitate or stall. The recall covers 159,395 Escapes and Focus ST hatchbacks from the 2013 and 2014 model years with turbocharged 2.0-liter engines in North America....
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2014 MANAGEMENT BRIEFING SEMINARS

J.D. Power pans in-car voice recognition systems

5:01 pm U.S. ET | Aug. 6, 2014
In-car voice recognition systems work so poorly that automakers should give up trying to add new features and go back to the basics, said Kristin Kolodge, JD Power's executive director of driver interaction....
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With the push for standard parts, quality is key

11:00 am U.S. ET | Aug. 6, 2014
Automakers have long sought standard parts that can be used in various autos to cut costs. Now they want standardized modules and systems. That puts a premium on quality....
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LINDSAY CHAPPELL

Automakers to get rude wake-up call on voice recognition

11:41 am U.S. ET | Aug. 5, 2014
Check your pride at the door Wednesday afternoon when JD Power plans to lay into the auto industry for one of the most poorly executed technologies it peddles to consumers -- voice recognition....
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'Made in Germany' loses more luster as BMW, Audi, M-B expand footprints

1:15 pm U.S. ET | July 4, 2014
“Made in Germany,” a hallmark of three of Europe's leading luxury automakers for years, is losing a little more of its exclusivity with BMW's decision to join rivals Audi and Mercedes and establish a manufacturing footprint in Mexico....
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NICK BUNKLEY

Compensation, yes, but no happy endings for GM crash victims' families

3:07 pm U.S. ET | July 3, 2014
Daryl Chansuthus bristled at the word “compensation” when we spoke on the phone this week. Compensation doesn’t fill the void created on a rainy December night five years ago, when her 25-year-old daughter’s Chevrolet Cobalt SS hit a tree off Interstate 24 in Tennessee and no airbags deployed. More than compensation, Chansuthus wants accountability....
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VW taps Schüller for top U.S. quality post

6:11 pm U.S. ET | June 30, 2014
Volkswagen Group of America named Stefan Schüller quality chief for VW and Audi in the United States. He replaces Marc Trahan, who is retiring after 35 years with the company, as VW group mounts an aggressive localization push....
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Chrysler's brands generate mixed results in annual quality study

11:27 am U.S. ET | June 20, 2014
Chrysler Group had a mixed bag in the 2014 JD Power Initial Quality Study. The Chrysler, Dodge and Ram brands improved, while Jeep results fell primarily on the troubled launch last fall of the 2014 Jeep Cherokee and the operation of its nine-speed transmission. Fiat finished last in the study, and was the only brand with an average of more than two problems per vehicle....
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Porsche tops key U.S. quality study for 2nd straight year

June 19, 2014 06:01 CET
Porsche was No. 1 in J.D. Power's Initial Quality Study in the United States for the second year in row, extending its lead over rivals. Jaguar was No. 2, rising up from ninth place in 2013. Lexus rounded out the top three....
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GM faulty-switch cases sent to federal court in New York

11:29 am U.S. ET | June 9, 2014
A federal judicial panel today ruled that lawsuits against General Motors over economic damages allegedly caused by a recent recall for faulty ignition switches will be heard in Manhattan....
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Lawyers scan GM report for details to bolster negligence suits

8:05 am U.S. ET | June 7, 2014
Plaintiffs' lawyers began scouring GM's report on its handling of faulty ignition switches that have been tied to 13 deaths and say they are finding details that could bolster their negligence cases....
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GM issues recall for 89,000 newer vehicles

4:13 pm U.S. ET | June 6, 2014
General Motors today issued four safety recalls covering about 89,000 newer car and truck models in the United States, adding to its record total of callbacks for the year....
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Honda, Mercedes rank best for quality and value in new study

12:01 am U.S. ET | June 5, 2014
Honda and Mercedes led the way in a tally of brands ranked by new-vehicle buyers for quality and value, a study conducted by ALG found....
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JOE EBERHARDT, PRESIDENT, JAGUAR LAND ROVER NORTH AMERICA

Jaguar Land Rover to revise dealer incentive program

12:01 am U.S. ET | May 19, 2014
Jaguar Land Rover North America will work this year to revamp its variable margin -- the incentives dealers receive on top of the standard margin -- in an effort to improve customer satisfaction, says Joe Eberhardt, the company's new president....
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Q&A

Ford's Hinrichs wants better quality, smooth launches

12:01 am U.S. ET | May 19, 2014
Ford is launching 16 new vehicles in North America this year, which Ford says is the busiest and most ambitious launch schedule in its history....
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Great Wall quality concerns set back rise of China's first auto champion

May 12, 2014 12:10 CET
Great Wall's plan to take its SUVs upscale and challenge foreign automakers has hit a snag as sales of the Chinese company's first upmarket product, the Haval H8, were suspended indefinitely last week because of quality concerns....
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GM rejected better ignition part in 2001 to save money, safety advocates say

10:36 am U.S. ET | April 16, 2014
General Motors chose not to use a more robust ignition-switch part in Chevrolet Cobalts and other small cars while they were being designed, a decision that may have led to deaths, safety advocates said....
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THE GM RECALL

GM engineer OK'd leaving part number unchanged, document shows

5:15 pm U.S. ET | April 11, 2014
A document created by supplier Delphi Automotive in May 2006 and released Friday by a congressional committee confirms that a General Motors engineer, Ray DeGiorgio, agreed to a redesign of the now-recalled ignition switch without changing the part number....
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U.S. House panel chairman cites 'failures' related to GM recalls

3:59 pm U.S. ET | April 11, 2014
A congressional committee said today there were "failures within the system" over the handling of flawed ignition switches in General Motors vehicles, which have been linked to 13 deaths....
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THE GM RECALL

Deadly GM ignition switches started with 2003 Saturn Ion

3:13 pm U.S. ET | April 11, 2014
The 2003 Saturn Ion was supposed to be a pivotal car for GM. Instead, it came to represent the compromises and corner cutting that almost destroyed GM and now find the company in a global recall of some of its most popular models. The Ion debuted two years before the Chevy Cobalt, the model most associated with the current recall of 2.6 million vehicles, and it was the first car with the defective ignition switch linked to at least 13 deaths, when engines turned off, disabling airbags....
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Toyota, GM cases could usher in era of big recalls, increased scrutiny

12:01 am U.S. ET | April 10, 2014
After Toyota and GM were criticized for dragging their feet before calling back defective models in recent years, automakers are accelerating safety actions. Recalls recently climbed to records in Japan and China, while in the United States the 2014 pace is well ahead of last year's, when the tally rose to the highest since 2004....
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