Automotive News Table of Contents
While elite-level Hyundai dealers in key markets have the chance to bid for Genesis franchises, other pockets of the dealer body are bitter over the tumultuous rollout of the luxury brand's retail network.
One thing about Marchionne stands out as the onetime tax accountant and philosophy student prepares to step aside after nearly 15 years running first Fiat and now FCA: The guy knows how to make money.
UAW dissidents see the situation as an opportunity for profound change. They're urging rank-and-file members to "take back" the union from leaders they claim are overly willing to comply with employers' requests.
Renault CEO Carlos Ghosn's final task may be his toughest: Ensure the survival of the alliance after he is no longer around to lead it.
Two supersalesmen, Joe Girard and Ali Reda, are contesting the title of most cars sold in a year. Here's a look at their stories and their selling styles.
Detroit's heavy-duty and off-road axle and brake maker AxleTech is being reborn as a supplier to electric garbage trucks, buses and construction vehicles.
Two lenders that ditched dealer reserve in favor of flat fees, when the Consumer Financial Protection Bureau favored the latter, have revised their policies.
Auto mirrors will change in the future -- but which technology to bet on? Gentex is ready to go either way.
At Kenny Kent Toyota in Evansville, Austin Frazier, a 23-year-old with spina bifida, may be the dealership's most inspirational employee yet.
A dedicated quick-service operation has become a common feature of most new-vehicle dealerships' service departments — and an increasingly vital source of fixed operations profits as vehicle sales cool.
Mercedes-Benz's 2019 C-class sedan will get the automaker's new M264 four-cylinder engine but it will come without the 48-volt system Daimler touted when the engine was announced.
How critical to a dealer's business is fixed operations?
An Ohio detailer has lost its case alleging breach of contract and fraudulent misrepresentation by Honda and Hyundai dealerships and their dealership group.
Lexus has quietly changed the math for the 2018 model year, significantly lowering the hybrid premium for its two most popular crossovers and rolling out a sporty new hybrid platform for its LC halo coupe and LS flagship sedan.
After testing the waters for more than a dozen years, authorities are gearing up to operationalize the concept of placing U.S. Customs officers on Canadian soil to clear shipments there, rather than at the U.S. port of entry.
Uber CEO Dara Khosrowshahi is spearheading an aggressive expansion into public transportation.
A Chicago BMW dealership uses art to increase accessory sales.
Vehicle owners bring perceptions of inconvenience with them when they come to your dealership's service department. Are you working to ease these perceptions — or are you affirming them?
I agree with Keith Crain that the electric vehicle industry “will need something that is not yet developed or commercialized.”
Motorcars Honda has blended cutting-edge innovations with assembly line technology to offer ultrafast service — a recipe the dealership's owners are preparing to sell to other dealers nationwide.
It saddens me to see the UAW torn apart as a result of select corruption within the FCA-UAW organization.
Just as car dealership sales personnel are offered incentives to increase business, Nissan has offered its dealers incentives to reach higher. And in recent years, they did and sales climbed.
Let's hope someone important at GM has the good sense to rethink this slashing of bonuses for dealership sales staff, and help support the people on the front lines.
There is a great deal of uncertainty out there and it seems prudent to be conservative. Still, when the car business is bad, I am told, it is still pretty good.
One giant dealership group manages to handle its month-end close in one day. Here's how.
Adient reported a painful financial quarter, but more than a year into its makeover, the seating giant is determined to stay focused on future products.
Continental needs software engineers. There will be a world of software bugs to keep them busy.
Toyota and Mazda's planned north Alabama auto plant will operate as a separate entity, making its own supply chain decisions.
Government groups and auto industry insiders are meeting up at conferences to talk about how to get this complicated tech out there.
The key to express service at Motorcars Honda is the Engine Vac, a machine that removes motor oil from a hot engine in just over two minutes.
Chuck and Trevor Gile of Motorcars Honda are marketing their ultrafast express service system to other new-vehicle dealers. Based on his experience, John Rickards foresees a tough challenge for them.
Dealerships generally shy away from advertising how long it takes to perform an oil change and other minor maintenance. But factory express service programs typically set internal targets to get vehicles in and out in an hour or less.
Though speed is important in express lanes, it should not come at the expense of a multipoint inspection that reveals opportunities to sell other maintenance and repairs.
The analytics tool from Vast helps dealers identify what makes a vehicle unique.
A quick service lane can be a vital way for a dealership to enhance fixed ops profits, customer retention and technician recruitment. But if it isn't run properly, it can become a troublesome source of added expense and hassle.
Successful express service depends on technicians working within a well-choreographed routine. Automakers offer brand-specific training for dealership quick service techs to ensure they know and follow the rules.
Costco is working with new-vehicle dealerships to expand its members-only discount program beyond auto purchases to service and parts sales. More than 900 franchised dealerships are enrolled in the warehouse club's service and parts plan.
Automakers, dealers, industry groups and academics agree that a significant gap exists in education and marketing of careers for automated vehicle service technicians.
There's more going on at Subaru of America than record sales. It's finally moving to a bigger building in Camden, N.J.
A new parts warranty for the 350,000 Saabs still on the road in North America is intended to keep Saab service centers — and the vehicles themselves — from vanishing. The initiative also could offer ideas to active automakers about holding onto service customers.
Toyota's new global design chief, Simon Humphries, says car-sharing and autonomous driving will be a boon to cool, ultra-emotional design for your personal wheels.
Consumers who use dealerships’ quick-service lanes give them high marks, but more than half of those surveyed hadn’t been through one in the last 12 months.
Jenny Wegner, a fourth-generation owner of the oldest Buick dealership in the U.S., died Feb. 4. She was 62
Automakers could use over-the-air software updates to prompt owners with customized messages directing them where to take their vehicles for service, suppliers say.
If I were designing the service department of the future, I would look at where customers spend money on their vehicles away from my dealership: tire services, detail shops and fast oil change joints.
It's intriguing when, without prompting, designers talk up a rival vehicle. And that's happening with the Jaguar I-Pace electric crossover.
In 1969, Consumer Reports gave the Subaru 360 a rare designation: "not acceptable." Oh, and the magazine also called it "the most unsafe car on the market."
Italian design house Pininfarina will help to develop a sedan and SUV for VinFast, which aims to be Vietnam's first domestic automaker.
Managing a loaner fleet requires service departments to maintain an adequate supply of cars and trucks, and prevent customers from keeping loaner vehicles too long or otherwise abusing the system. Software vendors are helping dealerships automate their loaner processes.
A new Rolls-Royce model in a new segment is a rare occurrence.
Cities with higher auto debt-to-income ratios have lower incomes, while those with lower ratios have far higher incomes and more leases, a study found.
Car companies, automakers, dealers, insurers and suppliers are making big investments in artifcial intelligence to make fixed operations more efficient, in such areas as parts supply chains, collision assessments and repair processes.
New technologies are speeding the resolution of unfamiliar or complicated service problems. Techs at some Audi and Porsche dealerships can call on a factory tech to join them, virtually.
Augmented reality's journey to dealership service departments has included several false starts.
The first and most important point I have used in getting successful aftermarket sales is making sure that the people selling the products believe they will provide a benefit to the customer (“Auto add-ons,” December).
After reading the cover story in the December issue, “Electrical storm,” I am not so pessimistic about the impact of electric vehicles on fixed ops revenue, at least in the intermediate term.
About two years ago, I leased an Acura MDX. I do not remember whether people at the dealership asked me about scheduling a service visit. If they did, I would have said no.
The writer of a December letter to the editor seemed to imply that young people should flock to become service technicians if they are not in tune with four years of college.
Accessories sales not only should be incentivized for every dealership employee, as mentioned in the December article “Auto add-ons,” but all departments should be having that conversation with the customer.
What are you doing this year to increase the profitability of your quick-service operation?
A dealership's offer of free oil changes for active military personnel and veterans makes it well known on the nearby Marine base and establishes its service department as a trusted source for future work.
Chevy operated regional garages across the country where factory technicians performed diagnostic tests on the brand’s pickups.