en-usHannah Lutz Feed Ethics evolutionMon, 10 Dec 2018 00:01:00 ESTToday, unethical behavior at dealerships is more difficult to get away with than in the past. Dealerships and their FandI departments make strides toward a culture rooted in ethicsMon, 10 Dec 2018 00:01:00 ESTEthical practices in automotive finance have evolved significantly in recent decades, with a boom in automotive retail regulations. Automotive News explores this evolution in this special section. Ethics and FandI compliance go hand in handSat, 8 Dec 2018 00:01:00 ESTThe relationship between compliance and ethics is especially acute in the FandI department. Subprime auto lending hits 11-year lowThu, 6 Dec 2018 13:47:29 ESTDespite an increase in subprime loan volume in the third quarter, subprime market share hit its lowest level in more than a decade, according to Experian. As sales slow, approach lending with a wider lensWed, 28 Nov 2018 11:39:02 ESTWill affordability pressures put lenders and dealers at odds? In a volume-driven environment, maybe. Some lenders say no to extending terms -- even if it means losing the dealWed, 28 Nov 2018 11:20:31 ESTAffordability has become a more prominent issue as the industry's average interest rate and transaction price rise month after month. Calif. group's 7 stores close abruptly amid financial woesSat, 24 Nov 2018 00:01:00 ESTAfter months of financial woes, Rahim Hassanally, the prominent young dealer principal of Momentum Auto Group in California, abruptly shut down seven stores. Lenders find ways to adapt as technology evolvesWed, 21 Nov 2018 11:00:00 ESTLenders are working to adapt to an auto retail and auto finance model largely driven by technology, some with operational adjustments and others with fintech partnerships. Preparing for a used-vehicle futureMon, 19 Nov 2018 00:01:00 ESTThe direction of automotive retailing is up for debate, but considering recent moves by lenders and dealerships, industry leaders are placing their bets on the used-vehicle space. AutoNation and Scott Painter patch things upMon, 19 Nov 2018 00:01:00 ESTAfter a public feud over customer-data access led to a severed contract, AutoNation and TrueCar made amends. Now, the dealership group is giving ex-TrueCar CEO Scott Painter a second chance. AutoNation teams up with Fair in latest digital outreachThu, 15 Nov 2018 07:30:00 ESTAutoNation is partnering with Fair, a used-vehicle leasing subscription service, to offer customers a flexible lease option. Karma partners with online car-shopping platformWed, 14 Nov 2018 11:52:03 ESTKarma Automotive, formerly Fisker Automotive, has partnered with Drive Motors, an online car-shopping and financing platform, in an effort to expand its scope despite its small dealership count. Don't turn today's profit into tomorrow's chargebackWed, 14 Nov 2018 11:00:00 ESTAs banks continue to lose share to credit unions, refinancing may be a short-term way for them to gain customers. Dealers should be cognizant of the potential strategy. More changes for Chase AutoMon, 12 Nov 2018 00:01:00 ESTChase Auto has handed responsibility for direct lending to its chief marketing officer, part of an effort to unify its customer-facing business and present services beyond traditional auto lending. Revived credit business helps GM finance its futureMon, 12 Nov 2018 00:01:00 ESTGM Financial is expected to serve as a fount of profits for General Motors to fund investments in emerging technologies. Used-vehicle sales drive dealershipMon, 12 Nov 2018 00:01:00 ESTAs new-vehicle sales slow and margins continue to tighten, the used-car department may be the center of the dealership's "wheel of fortune." Lenders, dealers plant foot in future with online used-vehicle retailersWed, 7 Nov 2018 10:45:00 ESTIndustry leaders are making their bets on the used-vehicle space. Hyundai Capital America aims to hang up, get leanWed, 7 Nov 2018 10:39:42 ESTIncreasing efficiencies and maintaining a healthy portfolio rank high on Hyundai Capital's 2019 to-do list, says Ross Williams, the captive's CEO. Chrysler Capital originations rise amid buyout talksWed, 7 Nov 2018 10:34:41 ESTLoan and lease originations at Santander Consumer USA's Chrysler Capital unit climbed in the third quarter as talks continue with Fiat Chrysler Automobiles about the automaker's plan to form its own finance arm. GM Financial starts payouts to parentWed, 7 Nov 2018 10:37:11 ESTFor the first time in its eight-year history, GM Financial has paid a hefty dividend to its parent, General Motors. AutoNation digs deeper into online salesMon, 5 Nov 2018 00:01:00 ESTAutoNation's $50 million investment in online used-vehicle retailer Vroom could someday lead to a strategic partnership. But for now, it's solely an investment. AutoNation posts rise in net income, invests in online retailer VroomTue, 30 Oct 2018 07:30:00 ESTAutoNation's third-quarter net income rose on gains in the company's parts and service, used-vehicle and FandI businesses. The dealership group also announced a strategic investment in online used-car retailer Vroom. Customers could someday work with avatars to finance with DaimlerWed, 24 Oct 2018 10:59:49 ESTThrough Daimler Financial Services' investment in Soul Machines, a developer of emotional intelligence for use in machines and digital avatars, customers may be able to make their purchase and finance decisions with advice... Overcoming interest rate objectionsWed, 24 Oct 2018 10:48:51 ESTAs interest rates continue to climb, car buyers are taking notice. And many of them are objecting to rates offered by dealerships. Counter revolution: Rental agencies explore mobility frontiersMon, 22 Oct 2018 00:01:00 ESTRental car companies are partnering with some mobility players, acquiring others and leveraging their scale and expertise to play a key role in the future of transportation. AutoNation: Which new products need boost?Mon, 22 Oct 2018 00:01:00 ESTNext year, AutoNation will be ready to hand off its brand extension strategy to a new leader and decide in which elements of the brand extension to invest its capital and management expertise. Dealers' eyes 'wide open' on mobility shiftsMon, 22 Oct 2018 00:01:00 ESTDealers are expecting a steeper decline in personal vehicle ownership in the next five years than consumers, but they're not afraid of the change, according to Cox Automotive. Keeping disruption in perspectiveMon, 15 Oct 2018 00:01:00 ESTBig shifts are coming to the auto retail world, and dealers say they're getting ready for them. But don't fall for all the fantastical forecasts you hear, they caution. NADA's Lutz gives a word of caution on 'hype'Mon, 15 Oct 2018 00:01:00 EST"Question the hype." That's Wes Lutz's advice on prognostications of how primary transportation models will change. At Faulkner, choose your own pathThu, 11 Oct 2018 00:01:00 ESTAt Faulkner Subaru Harrisburg, a robust training program keeps employee morale high and turnover low. FandI product reviews: Rare but a potential sales toolWed, 10 Oct 2018 11:00:00 ESTAn FandI product sales boost may lie in the keystrokes of existing customers. NADA chairman questions assumptions on transportation change Tue, 9 Oct 2018 13:00:00 ESTWes Lutz, chairman of the NADA, cautioned the auto industry -- and the press that covers it -- to take the prognostications of how primary transportation models will change with a grain of salt. Sears' Lampert continues to trim his stake in AutoNationThu, 4 Oct 2018 12:35:08 ESTSears CEO Eddie Lampert has been selling off shares in AutoNation as his troubled Sears retail chain braces for a potential bankruptcy. Does Connecticut amendment on lending violate U.S. discrimination laws?Wed, 3 Oct 2018 11:52:01 ESTAn amendment to the Connecticut Retail Installment Sales Finance Act requires auto lenders -- and possibly FandI managers -- to ask applicants in the state for their race, ethnicity and gender. How America's auto retail giants transformed and navigated the recessionMon, 24 Sep 2018 00:01:00 ESTIn two tumultuous days in September 2008, Lehman Brothers and mega-insurer AIG collapsed, and Bank of America acquired Merrill Lynch, which was on the verge of sinking. Customer experience supplants lowest price at HyundaiWed, 12 Sep 2018 11:45:46 ESTAs interest rates rise and many captives and their automaker parents dial back on auto loan and lease subvention, Hyundai is focusing on the best customer experience rather than the lowest price. New Ford Credit CEO focuses on dealers, fintech Mon, 10 Sep 2018 00:01:00 ESTIn his first year as Ford Credit CEO, David McClelland has focused on dealer relationships, fintech solutions and affordability. Most recent car buyers deem FandI process transparentWed, 29 Aug 2018 11:37:01 ESTDespite the stigma surrounding the FandI manager role, most consumers surveyed find the FandI process to be transparent. When consumers say no, give them reasons to reconsider, trainer saysWed, 29 Aug 2018 11:11:44 ESTWhen selling FandI products, put the payments -- and the products -- into the context of consumers' daily lives, says FandI trainer Gerry Gould. Virginia Toyota store trims transaction timeMon, 27 Aug 2018 00:01:00 ESTMcGeorge Toyota in Henrico, Va., is saving transaction time, adding convenience for customers who don't want to visit the dealership. With rates and loan payments on the rise, will affordability be in jeopardy?Wed, 22 Aug 2018 11:12:37 ESTAffordability has been one of the biggest FandI buzzwords of the last few years. But as interest rates and monthly payments continue to rise, affordability will likely come under threat. Auto loan delinquency rate falls below 2008 levels as borrowers' credit scores riseWed, 22 Aug 2018 11:11:29 ESTA decade after the recession, delinquency rates have dipped lower than 2008 levels as credit scores for auto loan borrowers consistently rise, TransUnion said. Used-vehicle prices stronger than expectedMon, 20 Aug 2018 00:01:00 ESTIncreasing demand for used vehicles, concern over potential tariffs and tightening supplies are causing used-vehicle prices to strengthen instead of taking their normal summer dip. Cox aims for more cohesive brandSun, 19 Aug 2018 00:01:00 ESTThe company plans to better integrate its more than a dozen unique brands as it combines services under one Cox Automotive umbrella. AutoNation says FandI profit will hold steady even when new-vehicle sales fallWed, 8 Aug 2018 11:30:00 ESTAs used-vehicle sales rise and new-vehicle sales decline, AutoNation's FandI profit per unit will likely hold steady. Swaps might help keep payments manageableTue, 7 Aug 2018 16:02:11 ESTAs interest rates rise, some dealership groups may consider implementing a hedging tool called a swap to keep payments manageable. Floorplanning revenue dries up as rates riseMon, 6 Aug 2018 00:01:00 ESTFloorplan expense in the United States flipped to a cost this year for the first time in eight years. Dealers all knew the low-interest-rate environment wouldn't last forever. Now they are exploring ways to mitigate the cost. AutoNation, others feel Honda, BMW profit pinchMon, 6 Aug 2018 00:01:00 ESTFour of the six public dealership group peers are feeling a new-vehicle profit margin squeeze driven by BMW and Honda. AutoNation's Q2 net, revenue grow on strong used-vehicle operationsWed, 1 Aug 2018 07:15:00 ESTAutoNation's net income and revenue rose in the second quarter, primarily on gains in its used-vehicle business. Strong used sales make the difference for publicsMon, 30 Jul 2018 00:01:00 ESTWhile new-vehicle sales are flattening and margins are tighter, used-vehicle sales are making up the difference. Group 1 lifts profits, revenue on used vehicles, U.K. businessThu, 26 Jul 2018 12:46:56 ESTGroup 1 Automotive's gross profit and revenue climbed in the second quarter, driven primarily by improvements in the used-vehicle business. Operations in the U.K. also helped. City envyMon, 23 Jul 2018 00:01:00 ESTIf you represent a city that wants to improve its transportation system and find ways to forge partnerships with local businesses, what better way to figure out the next steps than to visit other cities that are models for... Rise of the machinesMon, 23 Jul 2018 00:01:00 ESTHere's a conundrum for society: History has shown that the more we use computers and automation for common tasks, the fewer jobs there are for people. Watching driversMon, 23 Jul 2018 00:01:00 ESTImagine a city that tracks driver behaviors -- watching them speed up too quickly, brake hard, turn sharply -- not to hand out fines but in an effort to make its streets safer. Imagine that city is Chicago. Get to workMon, 23 Jul 2018 00:01:00 ESTA work-study program started 2013 by Columbus State Community College and Honda has grown into a job feeder for the automaker's Marysville plant. QandA with Diarmuid O'ConnellMon, 23 Jul 2018 00:01:00 ESTAs vice president of business development for Tesla, Diarmuid O'Connell led the automaker's state-by-state battle to sell its vehicles through factory-owned stores. 40 under 40 honorees take a winding road to FandI successWed, 18 Jul 2018 12:14:17 ESTFandI stars may come from unlikely places. Karen LombardoMon, 16 Jul 2018 00:01:00 ESTIn her fifth full month working at the store, the dealership reached its highest unit sales volume in more than a year. She improved lead conversion to 21.6 percent by April, up from 12.6 percent for all of 2017. Larry ZinnMon, 16 Jul 2018 00:01:00 ESTTurned a dealership around during the recession and won Best Dealership To Work For after building a team from scratch Michael LuciaMon, 16 Jul 2018 00:01:00 ESTIn one year, improved dealership operations enough to win AutoNation's operational excellence award, given to AutoNation's top two general managers for each brand Lexus dealers push online retailingMon, 9 Jul 2018 00:01:00 ESTA closing rate boost pushed Lexus to name Roadster one of its four approved digital retail partners. More buyers could shift from leasingWed, 4 Jul 2018 09:00:00 ESTThe gap between monthly payments for leases and used-vehicle loans continues to widen. Because of that, lease volume could decline as consumers shift to used vehicles. Consumers still want a sales guideWed, 4 Jul 2018 09:02:12 ESTAre advancements in auto retail technology helping or hurting the role of FandI managers? Roadster: $15 million jump-starts expansionMon, 2 Jul 2018 00:01:00 ESTRoadster has doubled its funding to nearly $30 million. The investment will propel the technology startup's efforts to expand operations and update products to meet the demands of dealership and automaker customers. Roadster doubles funding to $30 millionWed, 27 Jun 2018 07:15:00 ESTThe investment will propel the technology startup's efforts to expand operations and update products to meet the demands of dealership and automaker customers. Is Chase angling to operate as FCA captive?Wed, 13 Jun 2018 11:42:41 ESTAfter Fiat Chrysler Automobiles made clear that it wants a captive, could Chase Auto be raising its hand? M-B mobility learnings migrate to subscription programWed, 13 Jun 2018 11:43:38 ESTMercedes-Benz Financial Services will apply the fleet management and concierge skills gleaned from its other mobility ventures to Mercedes-Benz Collection. The tech effectMon, 11 Jun 2018 00:01:00 ESTA tech-driven auto retailing transformation is inevitable, but what that transformation will look like, and how the industry will get there, is less predictable. Fintech startups can find success by mixing skill setsMon, 11 Jun 2018 00:01:00 ESTFor a fintech startup breaking into automotive retail, should the top leadership have dealership experience, finance expertise or software skills? Online retail requires more than tech savvyMon, 11 Jun 2018 00:01:00 ESTAs a tech expert but car-buying rookie, Drive Motors' CEO knew he needed automotive expertise to understand how to make the product easy and useful for dealerships. AutoGravity's new priority: Deepen ties with clientsMon, 11 Jun 2018 00:01:00 ESTAutoGravity's strategy was initially centered on client expansion, but going forward, the company will devote more attention to enhancing existing relationships.