As one of more than 100 members of the Automotive Trade Association Executives in the United States, I have had a front-row seat to watch how NADA works and all it has done on behalf of the nation's 16,000-plus franchised new-car and -truck dealerships.
NADA's Driven Management Guides assist dealerships in running efficiently and properly, by providing them with professional and peer advice.
NADA 20 Groups bring dealers and department managers together to exchange ideas and learn best dealership practices. From a pilot program of two small test groups that began in 1968, the peer-to-peer effort has grown to include 187cq groups.
Every three or four weeks, a new group of about 40 dealership employees assembles at NADA headquarters in Tysons, Va., to study at the association's Dealer Academy. These students learn all operations of a franchised new-vehicle dealership; a related NADA academy trains commercial truck dealers.