NADA's Dealer Attitude Survey is a confidential report card of sorts in which the dealers get to “grade” the automakers. It has evolved over the years to become more useful to both sides.
During the 2009-10 bankruptcy restructurings of General Motors and Chrysler Corp., the National Automobile Dealers Association's Dealer Attitude Survey should have been crucial. Instead, it was ignored.
I have been fortunate to work for more than 35 years in the U.S. auto industry, leading to my role today as partner with more than 1,500 U.S. Toyota and Lexus dealers. Just like on the football field, success in the auto business requires a commitment from all partners.
When President George W. Bush signed the Motor Vehicle Franchise Contract Arbitration Fairness Act into law in 2002 after years of legal wrangling, NADA called it “the biggest legislative victory for NADA in at least 50 years.”
The Consumer Financial Protection Bureau is reviewing draft rules that would limit mandatory binding arbitration in consumer finance contracts, and make it easier for consumers to file class-action suits against all kinds of creditors, including dealerships.
In 2002, NADA Chairman Carter Myers oversaw the revisioning and strengthening of NADA's Code of Ethics. The revised code was distributed, poster-size, to all NADA members for prominent display. Here it is.
Automakers had been demanding facility upgrades for a decade. But when a new round of demands landed before dealers had fully recovered from the Great Recession, many dealers blew their stacks at the timing. NADA commissioned a study which found little hard data to support either side's claims.
The 2011 NADA Factory Image Programs study divided those programs into three categories: Expansion, Modernization and Standardization. Each provoked a different factory-dealer dynamic.